Karen Hill Fort Worth, TX ***** 619-***-****

https://www.linkedin.com/in/karen-hill-b0198b139 adxue3@r.postjobfree.com Customer Support Specialist

Proactive, detail-oriented administrative and customer support professional offering 15+ years across multiple industries. Dynamic, resourceful self-starter adept at managing multiple projects while providing exceptional support. Excellent interpersonal skills, service-minded attitude, critical thinking, and the ability to effectively interface with all levels of internal management, staff, outside clients, and vendors. Thrive in a fast- paced, deadline-driven environment. Draw from a diverse background of manufacturing, franchise sales support, military, and Department of Defense contract support. Solution seeker who is skilled at meeting evolving needs.

Areas of Expertise

• Correspondence • Project Coordination

• Schedule / Calendar Management • Strong Organizational Skills

• Foreign / Domestic Travel • Time & Resource Management

• Expense Reports & Reconciliation • Sales Progression & Monitoring

• Contract Analyst / Closeout • Process Optimization

• Franchise / Corporate Sales • Cross-Functional Support Skills

Typing 60 wpm, 10-Key Calculator, Proofreading, Spreadsheets, Supervision, Training, SeaPort-e, Army CECOM Rapid Response Program CR2, Visit Requests, HR Support, Trade Journal Publishing, Published Children’s Author.

Software

MS Office 365, Word, Excel, PowerPoint, Outlook, Publisher, ACT, Novell, Quicken, Turbo Tax, Concur, SharePoint, Adobe Photoshop, and various industry-specific software packages. Professional Summary

Owner / CEO 2009 – Present

NNE Resume & Office Services Coronado, CA / Fort Worth, TX Utilize my extensive organization skills to provide onsite/offsite administrative support. Plan meetings and conference calls. Create resumes, cover letters, and other correspondence as needed.

Invoice clients, negotiate advertising contracts, website design, and web-based presence.

Review/edit books for award-winning authors to submit for publication.

Designed and prepared detailed spreadsheets for tracking expenditures, personnel, and tax deductions.

Maintained a small client base concurrently while employed at Epsilon. Project / Analyst 2006 – 2009

Epsilon Systems Solutions, Incorporated San Diego, CA Supported the Deputy Director, Joint Project Manager Information Systems (JPMIS) Space and Naval Warfare (SPAWAR).

Tracked defense spending for multiple sub-contractor funding levels to ensure continuous funding and work progression.

Initiated contract modifications to appropriate new funds each fiscal year; created and maintained an initial comprehensive responsibility assignment matrix.

Karen Hill Fort Worth, TX 76137 619-***-****

https://www.linkedin.com/in/karen-hill-b0198b139 adxue3@r.postjobfree.com

Researched, identified, and isolated a $500,000 cost overrun during contract closeout.

Designed and maintained the JPMIS Contract Action Status report to meet evolving requirements based on comprehensive employee survey data.

Process and monitor all Department of Defense Contract Security Classification Forms and visitor access lists.

Other Related Experience

Senior Executive Assistant to the CEO, CFO, President, & EVP San Diego, CA Mountain High Hosiery (Ajilon Staffing)

Third largest sock manufacturer in the United States.

Screened phone and visitor access to executives in a high-tempo environment.

Arranged domestic and foreign travel.

Scheduled and maintained calendars and audited travel/expense reports.

Drafted rough and smooth correspondence and contracts.

Maintained confidential files.

Arranged domestic and overseas conference calls across multiple time zones. Senior Executive Assistant to the VP of Baking Coronado, CA Mrs. Fields Famous Brands

Initial corporate contact for new potential franchisees for Mrs. Fields Cookies, Pretzel Time, Pretzelmaker, Great American Cookies, and TCBY Yogurt.

Initiated, tracked, and processed to completion of $1,000,000 in corporate franchise sales for five major franchise corporations.

Education / Certificates

Defense Acquisition University San Diego, CA

Mission Strategy Execution Mission Performance Assessment Business Decisions for Contracting Information Assurance Earned Value Management Mission Support

Naval Correspondence School United States Navy Avionics Technical Schools Texas Notary Public Two Years Junior College Business Studies Other Related Experience

DOD Contract Personnel Onboarding Aircraft / Helicopter Maintenance Administration Human Resources Business Seminar Speaker

Event / Conference Planning Prepare Multimedia Presentations Copy / Book Editor Schedule Book Signing Events

Professional Membership

National Notary Association

Clearance

Secret Level - Inactive

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