Jaqueline Camposano

Canadian WhatsApp number: 438-***-****

adxudk@r.postjobfree.com

La Molina, Lima 15026, Peru

Summary of Qualifications

Experience in Guest Service, Sales and Marketing through 8 years of work in hotels and restaurants.

Strong history of high-end Customer Service experience.

Attention to detail and follow through, multitask and work at fast pace.

PC literacy: Pack Office, SAP, Opera, Micros. Proficient in French, Spanish.

Resourceful, persistent, and diplomatic in approach to problem-solving. Work Experience

Housekeeping Attendant

Best Western Plus Fredericton Hotel & Suites November 2022 - February 2023 (3 months) Fredericton, New Brunswick, Canada

Filled cart with supplies and transport it to assigned area

Replaced guest amenities and supplied in rooms

Replaced dirty linens and terry with clean items

Made beds and fold terry

Cleaned bathrooms. Removed trash dirty linen and room service items

Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway). Food Counter Attendant - Cashier

Tim Hortons July 2021 - June 2022 (1 year) Saint-Remi, Quebec, Canada

Taken customer’s orders and focused on their satisfaction

Served customers at counters or buffets tables

Brewed coffee. Assembled customer’s beverage and product orders

Portioned and wrapped foods

Prepared, heat and finished simple food items

Collected money from the customer.

Guest Services Agent - Telephone Operator

Swissôtel Lima July 2017 - January 2019 (1 year 6 months) Lima, Peru Delfines Hotel & Convention Center August 2014 - February 2016 (1 year 6 months) Lima, Peru

Operated the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls

Maintained complete knowledge at all times of: all hotel features/services, hours of operation; all room rates, special packages and promotions; daily house count and expected arrivals/departures; scheduled daily group activities

Provided information and assisted in recommending area restaurants, theaters community events, activities. Provided directions to hotel facilities or events

Resolved and followed up on customers’ complaints as appropriate to maintain a high level of customer satisfaction and quality.

Guest Services Agent - Hostess

Disneyland Paris January 2011 - September 2012 (1 year 8 months) Paris, France

Guest Services Management: Welcoming, Sales and Complaints

Processed payments in cash in different currencies, traveler’s checks and credit/debit cards

Assisted guest in different situations. Made sure their needs are satisfied according to hotel standards. Guest Services Agent

Walt Disney World Resorts Oct. 2007 - Apr. 2008 / Nov. 2005 - Feb. 2006 (9 months) Orlando, United States Front Desk Hostess

Processed guest check-in check out

Resolved guest complaints, ensuring guest satisfaction

Processed adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Lounge Hostess

Set-up breakfast, lunch and dinner buffet. Prepared and replenished food displays

Maintained clean common areas such as dining room, kitchen and food and beverage service

Set-up work areas and stock inventory in preparation for next shift. Education

Master of Arts in Applied Foreign Languages 2010 - 2011 Specialization: English, French

Sorbonne University Paris 3 - Paris, France

Bachelor’s degree in Business Administration 2002 - 2007 Universidad San Ignacio de Loyola USIL - Lima, Peru Certification

Services Marketing 2018 - 2018

ESAN Graduate School of Business - Lima, Peru

Purchasing and Supply Management 2016 - 2016

ESAN Graduate School of Business - Lima, Peru

Certificate in Hospitality Management 2007 - 2008

University of Central Florida - Orlando, USA

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