AMANDA PHELPS

adxucj@r.postjobfree.com 463-***-**** Greenwood, In 46142

Summary

Knowledgeable front desk agent and student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication, and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.

Skills

Training new employees

Customer Relations and Service

Company policies and procedures

Recruiting Assistant

Customer Database Management

Conflict Resolution

Reservations Management

Cash Handling

Multi-Line Phone Systems

Creative Problem Solving

Experience

04/2023-Present

Comfort Inn

Shelbyville, Indiana Front Desk Agent

Greet guest upon arrival.

Answer multi-line telephone assisting guests in making reservations via choiceADVANTAGE software.

Handle guest complaints in a friendly and timely manner.

Set-up and sell reservation blocks for guests.

Price negotiation.

Assist with laundry.

02/2023- 04/2023

Holiday Inn Express & Suites

Greenwood, Indiana Front Desk Agent

Greet guests upon arrival.

Answer multi-line telephone and assist guests in making reservations via Opera software.

Post payments and zero folios.

Address all guests’ concerns, complaints, and questions.

Communicate with housekeeping and maintenance.

Check guests in and out.

Resolve guest complaints in a timely manner.

11/2022-01/2023

Dollar Tree

Greenwood, Indiana Customer Service Cashier

Greet Customers

Operate POS

Cash Handling

Customer Service

Returns

11/2021 - 02/2022

Baymont By Wyndham

Greenville, OH

Front Desk Agent

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Handled payment processing and provided customers with receipts and proper bills and change.

Posted charges, updated accounts, and issued bills to departing guests.

Responded to inquiries and room requests made online, by phone or email.

Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.

Balanced accounts and conducted nightly audits to keep bookkeeping current.

Input customer data into reservation software and made immediate updates to reflect room changes.

04/2012 - 12/2018

Valeo Engine Cooling

Greensburg, IN

Team Leader

Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.

Write and train to work certifications.

Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.

Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.

Delegated daily tasks to team members to optimize group productivity.

Assisted in temporary employee hiring.

Assisted in employee new hire trainings.

Gave recommendations for hiring applicants after observing them perform on the production floor.

Input work certification data into company database

Education and Training

Expected in 07/2024

Expected in

10/2023

Associate of Applied Science in Business Administration and Management

Purdue University Global

Minor in Hospitality Management

Society for Collegiate Leadership and Achievement (SCLA) Member

Business and Management Student Association (BAMSA) Member

Owls Club Member

3.94 GPA

Certificate (Undergraduate) Human Resource Management

University of Phoenix

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