SUFIA SHAHEEN

West Boylston, MA Mobile: +1-332-***-**** e-mail: adxubr@r.postjobfree.com Visa: H-1B (C2C/FTE)

CAREER OBJECTIVE

Results-driven and hardworking Project Manager bringing over 13+ years of experience in the space of Business Intelligence & Data Analytics. Offers an in-depth understanding of project lifecycles and project development methodologies. Adaptable and responsive professional with expertise in U.S. HealthCare Domain, ERP, Retail, Banking, Software Design and Development, Business Analysis, Project Management, Data Analytics & visualization. Articulate, self-motivated, and attentive with the desire to pursue a growth-oriented position with a progressive and growing team.

PROFESSIONAL SUMMARY

Dynamic & result oriented professional with 13+ years of IT industry experience encompassing a wide range of skill sets, roles along with comprehensive knowledge of the Software Development Life Cycle (SDLC) in Software Product/Services, Retail Banking & Healthcare industry.

Around 6+ years of Project Management experience which includes bringing the right talent on board, workload balancing, work allocation, load planning and forecasting, project execution methodologies.

Proficient in Agile, Scrum, and Waterfall methodologies.

Demonstrative ScrumMaster with background communicating effectively with& leading high-performance teams.

Strong leadership skills managing cross-functional teams and dealing with end users. Experience working in Onsite-Offshore model.

Comfortable managing various projects in a fast-paced environment.

Expert in evaluating and translating business requirements to technical requirements, reporting tools & designing the solutions of the reporting.

Extensive experience in gathering Business and Functional Requirements, Business Scope & Vision Document, developing Business Requirement Document (BRD), Functional Requirement Document (FRD), Use Cases, and conducting Gap Analysis.

Deep knowledge of Business Intelligence reporting tools, procedures, and Data warehousing with well accustomed in performing Development and Administration using SAP Crystal Reports, Cognos, Power BI and other BI tools.

Extensive knowledge of working on different databases like Oracle, SQL Server 2005 and SQL Server 2008.

Good in PMO support work like initiating complete onboarding and training programs to upskill the new hires.

Adapt at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives.

Fluent communicator and a fast learner with exceptional interpersonal, presentation, analytical and problem-solving skills and with an ability to work under pressure.

AREAS OF EXPERTISE

Agile/Scrum/Waterfall Methodologies

Business & Functional Requirement Analysis

Problem Solving & Logical Thinking

Project Planning & Scheduling

Client Relationship Management

Leadership and teamwork

Strategic Planning & Analysis

Time & Team Management

SDLC Methodologies

Project Management

Data Analysis

BI & Analytical Tools

JIRA & Confluence

TECHNICAL EXPERTISE

Web Development Technologies

ASP.net, JavaScript, HTML, XML, Visual Studio 2003 & 2005, NodeJS, Full Stack, Azur DevOps, GitHub, AWS, Snowflake, Cloud Native Environment (CNE)

Database

MS Access, SQL Server 2000/2005/2008, Oracle 10/11g, PL/SQL

Operating System

Windows 2000/2003, WinNT, XP

Reporting Tools

SAP Business Objects, Crystal reports 9.0, 10, 11.5 &XI R2, Facets, Tableau, Cognos & Power BI

Tools

Microsoft Project 2007/2003, Microsoft Visual SourceSafe 6.0, Team Foundation Server, SharePoint, PPM, PowerApps, Microsoft Office Suite, JIRA & Confluence

ERP

eXENSYS3.0, eXENSYS3.1 and eXENSYS4.1

Functional Modules

Retail Banking, Mortgages

ERP: HRP, Finance, Sales, Procurement, CRM and Inventory

HealthCare: CareOne, Care Planner, Altruista, and ICUE Applications

Member, Provider, Authorizations, Care Management, Claims, Health Plan Assessments, Task, Notifications, Activities and Plan of Care

ACADAMIC DETAILS

MS in ISEM from Harrisburg University of Science & Technology, USA (Oct 2017 – Dec 2019) currently on break.

Master of Computer Applications from Osmania University, Hyderabad, India (Sep 2003 – Jun 2006)

Bachelor of Computer Applications from Osmania University, Hyderabad, India (Sep 2000 – Jun 2003)

CERTIFICATIONS & TRAININGS ATTENDED

Certified ScrumMaster by SCRUM ALLIANCE

Certified Value-Based Leadership & Situational Leadership - II training at UHG India

Quality Training and White Belt Certified at UHG India

Certified Advanced Java training at Orbit Information Technologies, Hyderabad, India

EXPERIENCE SUMMARY

Organization

Designation

Duration

Infoyuga Technologies Inc (PS), MA, USA

Project Manager/Scrum Master

Jan 2020 – Apr 2023

UnitedHealth Group (UHG), PA, USA

Technical Project Lead

Feb 2015 - Sep 2017

UHG (Optum Services), Hyd, India

Associate Project Lead

Aug 2013 - Jan 2015

Magna InfoTech Private Ltd, Hyd, India

Senior Software Engineer

Aug 2011 - Jul 2013

Excers Software Solutions Ltd, Hyd, India

Senior Software Engineer

Feb 2011 - Jul 2011

Exensys Software Solutions Ltd, Hyd, India

Software Engineer

Mar 2006 - Jan 2011

CAREER HIGHLIGHTS

Handled Team of 17, Manage business/functional requirement gathering, work with the project team on business rule and application design, and implement intake process for IT governance.

Function with IT and internal team for system enhancements to support reporting needs, track and monitor reporting issues and establish strategies for resolution. Resolve system inefficiencies and work towards reconciling the data between different systems to reduce reporting errors.

Streamlined multiple processes including the new process for change request, data entry errors, automated reporting process, created job aids for the reports to ensure knowledge transfer & enhance efficiency.

Created a Business Intelligence and Analytics framework for Clinical and Facets Medicare/Medicaid projects, resulted in $2 M savings and won the “MAKE IT HAPPEN” Award at Optum level for the year 2014.

Saved $1.1 M per year by developing powerful KPI’s that improved visibility into performance. Collaborated with IT and cross functional teams and introduced the reusable concept of parameterization.

Developed a First of its kind Process model, reporting templates and End-to-End QA framework for Community care reporting project, thus resulted in the savings of $300K.

Set up the cross functional BI governance team that met regularly to review new/existing requests. Improved efficacy 30%, cut costs 40% and improved the BI projects forecasting.

Lead the QMS (Quality Management System) for Community & State BI Project at Optum level along with regular BI work deliverables and helped the project consistently scoring above 90% compliance score.

Participate in many org-level activities such as cross-technology knowledge sharing.

Created the onboarding and training program to reduce the upskill for new hires, resulted in 80% with onboarding process and a reduction in time for upskill & Mandatory trainings completion.

PROFESSIONAL EXPERIENCE

Company Name

Infoyuga Technologies Inc (Publicis Sapient), MA, USA Duration: Jan 2020 – Apr 2023

Environment

NodeJS, Full Stack, Oracle, Azur DevOps, GitHub, Cloud Native Environment (CNE), AWS, Snowflake, Tableau

Role

Project Manager/Scrum Master

Responsibilities

Managed project (scope, schedule, control), project financial reports like Credit tracking, Work orders, CR’s, Project Allocation and team evaluation.

Responsible for complete onboarding of the resource to team, requesting and getting all the required accesses and system for team members to get started.

Organized and facilitated Daily Scrum, Sprint planning, Backlog shaping & refinement, Sprint review and retrospective meetings adhering to Scrum Agile Framework.

Collaborated with multi-disciplinary Product, Business, and Engineering Teams to develop product backlogs and increase the sprint planned work completion %.

Leading Scrum teams for sprint planning and timely update of epics, features, stories, tasks, deliverables, milestones, dependencies, schedules, and assignment of resources.

Worked with Product Owner to define project scope and objectives.

Communicated team progress on expected feature deliverables and timelines through sprint reports, scrum metrics, and recurring meetings with senior management.

Presenting and sharing progress on sprint reviews, Scrum-Of-Scrums and other meetings.

Continuously improving the process based on Retro feedback.

Company Name

UnitedHealth Group, Pittsburgh, USA Duration: Feb 2015 – Sep 2017

Environment

Crystal Reports XI /R2, BO Central Management Console, Tableau, Power BI, PLSQL Developer 9.0.3/7.1.4, Microsoft SQL Server 2008 R2/2005, Sybase 15.0.2, FACETS 4.7, Oracle 10g/11g

Role

Technical Project Lead

Responsibilities

Trained on agile methodologies to facilitate exercises such as sprint planning and team leading standups.

Led sprint reviews and daily scrum meetings with Scrum master to touch base with the whole team and ensure that all members were performing adequately.

Develop and agree Acceptance Criteria (Requirements/ Desired Behaviors/ User Journeys/ Product & Sprint Backlogs) with business stakeholders.

Liaise with business analyst colleagues and SMEs during the build and test cycles and own the resolution of defects pertaining to requirements and design.

Lead the delivery of business and functional analysis and artifacts working alongside the Business SMEs and offering advice and feedback on the potential functional and technical solutions and approach.

Map the business requirements to the solution design using requirements traceability matrices (RTMs) and maintain through the project lifecycle.

Analyze existing conversion processes and identify/address problems impacting the quality of our data conversions and implementations.

Assist other project team members in respect of processes, functional requirements and data, when required.

Company Name

Optum Global Solutions (UHG) – Hyderabad, India Duration: Aug 2013 – Jan 2015

Environment

Crystal Reports XI /R2, Business Objects Central Management Console, PLSQL Developer 9.0.3/7.1.4, Power BI, Cognos, Microsoft SQL Server 2008 R2/2005, FACETS 4.7, Oracle 10g

Role

Associate Project Lead

Responsibilities

Prepared project scope and informed management on a regular basis.

Liaised with top management and users to gather business rules & requirements and documented the same.

Monitored best practices, designed projects accordingly and ensured integration of required components.

Applied basic management principles to tasks in order to better optimize time management and achieve goals.

Guided the team on day-to-day operations and updated the client regularly on projects.

Arranged trainings to improve the performance of the less performing members.

Headed the project team, timely delivered the complex & high-quality reports to clients in response to varying business requirements.

Created Dax Queries to generated computed columns in Power BI.

Designed Power BI data visualization utilizing cross tabs, maps, scatter plots, pie, bar & density charts.

Involved in troubleshooting, resolving and escalating data related issues and validating data to improve data quality.

Explore data in a variety of ways and across multiple visualizations using Power BI.

Used Power BI Gateways to keep the dashboards and reports up to date.

Published Power BI Reports in the required originations and Made Power BI Dashboards available in Web clients and mobile apps.

Company Name

Magna InfoTech Pvt Ltd (UHG Contract), Hyderabad, India Duration: Aug 2011 – July 2013

Environment

Crystal Reports XI /R2, Business Objects Central Management Console, PLSQL Developer 9.0.3/7.1.4, Microsoft SQL Server 2008 R2/2005, Sybase 15.0.2, FACETS 4.7, Oracle 10g

Role

Senior Software Engineer

Responsibilities

Organized weekly meetings with clients to gather requirements and documented them by preparing SRS for a better understanding, educated and assisted the offshore team on the projects.

Developed and maintained simple/multi-tab reports in multiple domains and designed Dashboard for complex requirements on various analytical tools.

Created data visualizations using cross tab, Donut Charts, Geographic Map and other charts from multiple data sources Crystal Reports and other BI tools.

Translated customer requirements into formal requirements and designed documents, established specific solutions and led the efforts including programming and testing that culminated in client acceptance (UAT) of the results.

Created mapping documents from legacy system to the new system with required Transformation logic, Sources & Targets for Clinical / Dimensions.

Participated in various review programs and enhanced projects according to requirements.

Created templates and checklists to reduce development effort and minimize defect injection chances.

Provided training and KT sessions as a part of the cross-team knowledge sharing program on coding and reporting, also conducted code review sessions.

Company Name

Excers Software Solutions Limited, Hyderabad, India Duration: Feb 2011- Jul 2011

Environment

Crystal Reports XI /R2, Microsoft SQL Server 2008 R2/2005

Role

Senior Software Engineer

Responsibilities

Gathered requirements and report specifications.

Created Crosstab reports, multi-tab reports, Parameter Reports, running totals, Sub Totals and embedded linked and unlinked sub-reports and Dashboard for complex requirements to separate and organize key information and to promote reusability in data reporting.

Developed complex reusable formula, parameters, reports with advance features such as conditional formatting, built-in/custom functions and stored them in the repository.

Taken care of Performance Tuning and Testing Reports.

Perform detail data analysis, validation and identify data quality issues to ensure consistency in data.

Real-time testing of projects with business users and code reviews and coordination of deliverables.

Company Name

Exensys Software Solutions Limited, Hyderabad, India Duration: Mar 2006 – Jan 2011

Environment

Microsoft.NET (C#), ASP.NET, JavaScript, VSS6.0, Crystal Reports, SQL SERVER 2000, 2005

Role

Software Engineer

Responsibilities

Contributed to Analysis, Design and Developing the Application.

Designed and coded the screens.

Developed high-quality reports as per the functional needs and according to client requirements.

Performed activities like writing SQL Query, writing Unit test case and executing UTC, carrying out procedures and function for reports.

Executed Unit testing and Integration Testing of the reports within the ERP application, detecting the bugs and fixing them.

Performed troubleshooting for report issues with performance, data discrepancies and design providing better solutions.

Perform process improvements to retrieve data more effectively from different sources to develop reports.

End of Resume

Contact this candidate