Service Representative Customer

AR

ALEXANDRA RODRIGUEZ

***************@*****.*** 980-***-**** Lynchburg, Virginia 24502

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Active listening skills

Strong organizational skills

Store maintenance ability

Telecommunication skills

Adaptive team player

Opening/closing procedures

Customer service expert

Microsoft Word

Kroger Lynchburg, VA

Cashier

06/2023 - Current

Operated cash register or POS system to receive payment by cash, check and credit card.

Accepted cash and credit card payments, issued receipts and provided change.

Answered customer questions and provided store information. Conduent Lynchburg, VA

Customer Service Representative

05/2023 - Current

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Bootleggers Restaurant Lynchburg, VA

Hostess

04/2023 - Current

Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Greeted incoming guests to escort to assigned dining area and present menus.

Greeted guests and gathered information to seat groups or place on waitlist.

Majorel Lynchburg, VA

Customer Order Support

08/2022 - 12/2022

Reported incomplete and incorrect orders to supervisors and verified client information.

Communicated with customers to assist with order placement and offer updates on status and shipping.

Reviewed customer requests, resolved questions and defined specifications before completing orders.

Concentrix Lynchburg, VA

Fraud Prevention Specialist

01/2022 - 08/2022

Conducted reviews of flagged transactions and reports that showed potential suspicious activity.

Summary

Skills

Experience

Communicated with customers and company personnel, utilizing active listening and interpersonal skills.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Prioritized and organized tasks to efficiently accomplish service goals. Kintegra Health Gastonia, NC

Patient Service Representative

02/2021 - 08/2021

Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.

Checked daily doctor schedules and verified insurance. Scheduled and confirmed patient appointments with patients and healthcare professionals.

Answered patient questions and fielded complaints.

Duke Energy Charlotte, NC

Customer Care Specialist

12/2019 - 05/2020

Evaluated customer account information to assess current issues and determine potential solutions.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Kept customer and system account information accurate and current to support timely resolutions for all concerns.

Resolved billing and service issues for electric customers. De-escalated customer issues with proven conflict mediation and problem- solving abilities.

Caliber Collision Pineville, NC

Receptionist

02/2019 - 07/2019

Prepared, compiled and filed documents as well as reports presented to various parties

Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management

Responded to telephone inquiries from clients and managers and delivered information to inform and educate callers

Directed clients to appropriate personnel to address concerns, resolved complaints or answered account-related questions

Kept reception area clean and organized to provide visitors with positive first impression of company

Amazon Charlotte, NC

Warehouse Associate

11/2018 - 02/2019

Accurately placed materials on shelves, in racks or other designated storage areas in an orderly manner

Optimized project completion time by multitasking duties using heavy equipment

Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies

Attached identifying tag or labels to materials or marked information on cases, bales, or other containers

Provided top product and material delivery quality control by eliminating downtime to maximize revenue

Sam's Club Gastonia, NC

Customer Service Associate

02/2018 - 02/2019

Completed floor replenishment to guarantee size availability and promote customer satisfaction

Informed customers about sales and promotions in a friendly and engaging manner

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates

Met and exceeded productivity targets by handling every interaction with top-notch customer service

Dominion Energy Gastonia, NC

Customer Relations Specialist

07/2017 - 12/2017

Handled calls in regards to gas and electric bills Collected customer feedback and made process changes to exceed customer satisfaction goals

Provided accurate and appropriate information in response to customer inquiries

Addressed customer service inquiries in a timely and accurate fashion Delivered fast, friendly and knowledgeable service for routine questions and service complaints

Supervision

Contributed to a 45% drop in shoplifting through increased awareness and intervention measures Supervised team of ten staff members

Received 6 “exceeds expectations” ratings on performance reviews Provided required weekly, monthly and quarterly reports listing sales figures and client track records Hunter Huss High School Gastonia, NC, USA

High School Diploma

06/2015

Accomplishments

Education and Training

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