Annamaria Graffeo

Orlando, Florida, United States

adxub4@r.postjobfree.com

Please use: Google Voice message number: 407-***-****

Skype: annamaria.graffeo

GitHub: annamariagraffeo

Education:

Certificate for health insurance, life insurance, annuities and mutual funds. January 2023 Valencia College: Associates in Science; Computer Programming and Analysis

● Phi Theta Kappa – Alpha Phi Zeta Chapter

● Graduated May 3, 2014

● May 15, 2013, Technical Certificate in Computer Programming Specialist with specialization in Computer Programming

● January 15, 2014, Business Certificate

Highly motivated, intelligent, high potential, IT professional, possesses excellent written and verbal skills as well as critical thinking and mathematical skills. Extensive systems analytical skills, computer programming and database design experience. Remote working since 1990, exceptional analytical ability and talent for problem solving/troubleshooting with 5 years’ experience in web development and over 10 years’ experience in software development and 10 years systems management. IT Manager of Systems Operators and Data Entry Clerks

● 10 years IT experience

● Proven performance, system analysis, system administration and system management skills

● Very strong analytical skills

● Object oriented programming PHP

● MySQL/Oracle complex SQL/Views/Triggers/design

● HTML XHTML HTML5

● JavaScript /DOM

● JQUERY

● TinyMCE installation

● CSS

● Photoshop

● Wireframes PSD work from COMP’s

Object Oriented C++

● Java

● Oracle database design

● Bootstrap

● Owlcarousel.js

● Jcarousel.js

● My custom double sliders

● UI

● Linux Shell programming Linux installation and administration

● Apache

● Smarty Engine

● Rework WordPress Templates HTML code

● Little JSON

● Some XML

● Hewlett Packard 3000 MPE xx series 52 and spectrum series systems management, performance, upgrades, database development, design and administration, software programming

● MicroSoft Office 2007/2013 Excel CSV, ACCESS, Word, PowerPoint

● Data mapping

Professional Experience:

Customer Service Representative: Conduent, SunPass: 1/4/2021 to present Paid Administrative leave as of September 2022.

● listen to, understand, and address complex customer issues

● have strong customer service and people skills

● able to build genuine connections with customers and enjoy guiding them to the best solution for their issue

● Can navigate multiple applications and research solutions with ease

● Can work in a customer service environment for the duration of your full-time schedule taking high-volume calls from customers

December 2019 – August 2021: Covid-19

Temporary General Laborer: People Ready, 2291 Irlo Bronson Memorial Hwy, Kissimmee, Florida: Current

Temporary Chef/Cook, Hospitality Staff in Orlando, 9/1/2017 to 2018 E-Verify Temporary at various restaurants as Shades of Green, and University of Florida stadium

● prepare vegetables, dishes according to recipes and instructions, cooking and banquets and carving chefs.

● Cashier and food runner when no cooking or prep was available. Temporary Food Prep Chef/Cook and Food service, Hospitality Staffing Solutions at Gaylord Palms, Kissimmee FL: 12/3/2016 – 3/15/2017 HSS - prepare vegetables, dishes according to recipes and instructions Temporary Warehouse/returns, Labor Finders, Kissimmee, FL at Wal-Mart, Clermont, FL: 7/2016 – 9/2016

Warehouse, stocking, returns for groceries and cosmetics PHP Web Developer, Contractor: 1099 September 2014 January 2015 SiteDoneRite.com September 2014 - January 2015

● OOP PHP JQUERY JavaScript Smarty PHP controllers object extended SQL

● Create “tpl” templates Photoshop sprites Bootstrap

● Maintain high volume availability demands using open-source tools such as Linux, Apache, PHP, and MySQL.

● Design in HTML5, DHTML, CSS3, JavaScript and JQUERY for making website more attractive

● Developed custom modules by integrating Web Services like REST and SOAP

● Created SQL scripts and queries while maintaining My SQL databases

● Performed MySQL database backups and database tuning along with LINUX shell scripting

● Integration of PHP implementations with the website Design from the Design Team. Integrations involved taking graphic designs and implementing them in HTML/CSS and PHP

Rework WordPress templates, object extended SQL, OOP PHP, smarty, JQUERY, CSS, HTML, and JQUERY JavaScript Smarty objects extended SQL create “tpl” templates Photoshop sprites Bootstrap

http://www.alumacraft.com/Boat-Builder.php?id=252

● I did the Build it backend. They changed the look, but I made very complex changes and created complex code for this page.

http://www.alumacraft.com/

http://www.dnrboatworld.com/DNR-Boat-World.php

http://robalo.com/Robalo-Boat-2016.php?id=260&action=tab_boat_builder Note: most of the code for boat builder was already existing, my job was to debug and fix formulas and add PHP code. I did mostly back-end PHP since most of these sites' looks have changed since then.

Valencia College: September 2012 – August 2014

PHP Web Developer Final Project for Graduation - Valencia College Bat House Research

● Valencia College Bat House Research custom MySQL database with

● Research forms. Included security for the stakeholder Professor, I needed SUDO capabilities.

● Designed, modeled database using MySQL Workbench and developed frontend and backend system using PHP, MySQL, HTML, CSS, JQUERY, Bootstrap.

● Developed and integrated course registration module using technologies that include java, JavaScript, Serve-let, Hibernate ORM, CSS, bootstrap, HTML, MVC Pattern.

● Designed and developed front facing website

Data Analyst, Direct One, Winter Park, Florida

08/2013 - 09/2013

● Analyze address mailing data

● Make corrections

● Run programs

● Mail sorting programs

● FOXPRO

● Excel spreadsheets

● Data Mapping

● CSV files

November 1994 - June 1995

E & B Marine in Edison, New Jersey is the corporate office to their retail Marine supply stores. E

& B Marine has now merged with West Marine, CA.

● Accomplish software and hardware requirements for the Hewlett Packard Spectrum series computers

● Develops and maintains applications and databases by evaluating client needs

● Analyzing requirements developing software systems

● Enhances staff accomplishments and competence by planning delivery of solutions

● Answering technical and procedural questions for less experienced team members

● Teaching improved processes; mentoring team members

● Identifies requirements by establishing personal rapport with potential and actual clients and with other persons in a position to understand service requirements

● Arranges project requirements in programming sequence by analyzing requirements

● Preparing a workflow chart and diagram using knowledge of computer capabilities subject matter programming language, and logic

● Programs the computer by encoding project requirements in computer language

● Entering coded information into the computer

● Confirms program operation by conducting tests

● Modifying program sequence and/or codes Provides reference for use of prime and personal computers by writing and maintaining user documentation

● Maintaining a help desk

● Maintains computer systems and programming guidelines by writing and updating policies and procedures

● Maintains professional and technical knowledge by attending educational workshops

● Reviewing professional publications

● Establishing personal networks

● Participating in professional societies

● Keeps equipment operational by calling for repairs

● Following manufacturer's instructions and established procedures

● Evaluating new equipment

● Protects operations by keeping information confidential

● Contributes to team effort by accomplishing related results as needed

● Software development using Powerhouse 4GL

● Forms

● Business reporting and analysis

● Database development using Q Design Quiz QTP Quick Schema Design COBOL SuprTool® Query language job control language batch jobs Summary: Analyzing Information Problem Solving Attention to Detail Software Design Software Debugging Software Development Fundamentals Software Documentation Software Testing Software Requirements Software Development Process 11/1994 - 1995

Go to Person: Duties were Systems Manager and Software Developer,

(CEI) Computer Equipment Investors retired, Hackensack, New Jersey 10 years – 4 years full-time, 6 years on retainer to program and fix everything remotely. Lynn sent me to Hewlett Packard for Systems Management, Systems Performance, Database Performance, Database Maintenance and development. I hired Gary as system operator; Jill is Lynn’s daughter who I replaced as systems operator before me and Gary. I wrote an automated invoicing system and fixed the invoice program that was not working properly when I got there. Vice President of CEI: Lynn McCanless retired

Home phone: 201-***-****

President of CEI: George McCanless:

March 1986 - June 1996 full time then contractor

● Accomplishes information systems objectives by managing staff: I hired Gary as Systems Operator

● Designing and monitoring information systems

● Accomplishes information systems staff results by communicating job expectations

● Planning monitoring and appraising job results

● Coaching counseling and disciplining employees

● Initiating coordinating and enforcing systems policies and procedures

● Maintains staff by recruiting selecting orienting, and training employees developing personal growth opportunities

● Maintains safe and healthy working environment by establishing and enforcing organization standards

● Adhering to legal regulations

● Sustains information systems results by defining delivering and supporting information systems

● Auditing application of systems

● Assesses information systems results by auditing application of systems

● Enhances information systems results by identifying information systems technology opportunities and developing application strategies

● Safeguards assets by planning and implementing disaster recovery and backup procedures and information security and control structures

● Accomplishes financial objectives by determining service level required Initiating corrective action

● Maintains professional and technical knowledge by attending educational workshops

● Reviewing professional publications

● Establishing personal networks

● Benchmarking state-of-the-art practices

● Participating in professional societies

● Contributes to team effort by accomplishing related results as needed Summary: Management Proficiency Manufacturing Quality Manufacturing Methods and Procedures Production Planning Developing Budgets Network Security Promoting Process Improvement Network Maintenance Operating Systems Problem Solving Software developer:

● Meet with clients to discuss their specific software needs

● Interpret the written requirements and technical specifications as set by the client for their software

● Perform the coding for technical specifications written by clients

● Analyze and investigate problems that have been reported by clients and document the results of their investigation(s)

● Perform maintenance of programs and correct defects that have been identified during the maintenance process

● Run tests on software whereby they create and implement test plans and test harnesses

● Documentation of the results of tests Investigation and suggestion of solutions to defects and problems that may have been detected during the tests Database Administrator and Developer

● Maintains database by planning, monitoring, and improving performance.

● Plans database upgrades by maintaining evaluating and improving a transaction processing model

● Assesses database performance by developing a protocol for measurement of results and identification of problem areas

● Supports database performance by monitoring database performance, evaluating and resolving processing and programming problems

● Designing database management tools

● Answering user questions

● Secures database by preparing access and control policies and procedures implementing disaster recovery procedures

● Supports application design by contributing expertise to applications, operations, and technical support teams

● Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks

● Participating in professional organizations

● Accomplishes information systems and organization mission by completing related results as needed

● Maintains database by entering new and updated customer and account information when data entry personnel were not available

● Maintains database by identifying and solving database requirements supporting users

● Identifies database requirements by interviewing customers

● Analyzing department applications, programming, and operations

● Evaluating existing systems and designing proposed systems

● Recommends solutions by defining database physical structure and functional capabilities database security data backup and recovery specifications

● Installs revised or new systems by proposing specifications and flowcharts recommending optimum access techniques

● Coordinating installation requirements

● Maintains database performance by calculating optimum values for database parameters

● Implementing new releases

● Completing maintenance requirements

● Evaluating computer operating systems and hardware products

● Prepares users by conducting training, providing information

● Resolving problems

● Provides information by answering questions and requests

● Supports database functions by designing and coding utilities

● Maintains quality service by establishing and enforcing organization standards

● Maintains professional and technical knowledge by attending educational workshops

● Reviewing professional publications

● Establishing personal networks

● Benchmarking state-of-the-art practices

● Participating in professional societies

● Contributes to team effort by accomplishing related results as needed Summary: Database Performance Tuning Database Security Promoting Process Improvement Problem Solving Presenting Technical Information Quality Focus Database Management Data Maintenance Operating Systems Attention to Detail Information Security Policies Technical Support and setup PC workstations.

Wiring and connection installation on all new wiring has been installed in walls Micro Computer Analyst, Marcal Paper Mills purchased by Soundview Paper Company, Elmwood Park, New Jersey

October 1985 - March 1986

● Provide staff and users with assistance solving computer related problems such as malfunctions and program problems Test, Maintain, Monitor computer programs and systems

● including coordinating the installation of computer programs and systems

● Confer with clients regarding the nature of the information processing or computation needs a computer program is to address

● Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared

● Consult with management to ensure agreement on system principles

● Set up workstations PC OS installations, software installations, upgrades, patches

● Provide staff with tutoring on all new software

Pharmacia Diagnostics Division, Piscataway, New Jersey January 1981 - October 1985

● Maintains database by entering new and updated customer and account information 5% of time

● Maintains operations by following policies and procedures

● Reporting needed changes

● Maintains customer confidence and protects operations by keeping information confidential

● Contributes to team effort by accomplishing related results as needed

● Computer programming using Powerhouse 4GL Quiz reporting tool 80% of time

● Lotus 123 spreadsheet development 20% of time

● Computer graphics for sales meetings book compilation. During national sales meetings

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