@

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REINHARD MULIRU

adxuax@r.postjobfree.com

+971*********

United Arab Emirates Abu dhabi Yas Bay island

Skills

■ Safety Awarenes

■ Excellent customer service

■ Ability to follow rules and

regulations

■Remaining calm under stressful

situations

■ Reliability, flexibility and

adaptability

■ Organisation and attention to

detail skills

■ Team player and time

management Exceeding

expectations

Interests

Fitness and workout enthusiast

Reading

Years of experience as a traveler 4

countries in last 2 years

Languages

English

Kiswahili

Achievements & Awards

■ Achieved 95% customer

satisfaction scores based on

feedback forms

■ Trained to handle emergency

situations and certified to use

various safety equipment.

■ Received certificates of guest

satisfaction and honesty Awards.

■Passed five year First Aid and CPR

certificate

Objective

I am knowledgeable about a variety of computer systems and applications, and I have the ability to quickly learn new technologies. In addition, I have excellent

communication skills, Attentive, engaging, and

enthusiastic customer service specialist trained in conflict resolution aiming to leverage interpersonal to build customer loyalty for organisation.. I am confident that I can provide high-quality customer service and contribute to the efficiency of the service desk team

Experience

Hilton Abu Dhabi Yas Bay Island

06/03/2023 - Present

Receptionist

■ Providing a warm uncompromising and bestspoke

arrival experience 24 hours a day.

■ Creating an uncompromising first impression

paramount experience beyond guest expectations

■ To perform check in and check out being attentive and anticipate guest needs.

■ Perform room upseling and food and beverage

package to achieve daily and monthly targets.

FIFA WORLD CUP 2022

21/10/2023 - 05/02/2023

VIP lounge supervisor

■Assist Lounge Manager to oversee day-to-day

operations to deliver high level of service for our guests consistently.

■Monitor and ensure quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet company standards.

■Carry out regular checks of all areas of the lounge, such as food counter, shower room, toilets, resting suites, magazine rack, and internet area to ensure cleanliness and tidiness at all times and the functionality of all facilities.

■Received Team members of the

month Award.

HILTON DUBAI JUMEIRAH THE WALK

18/11/2018 - 02/10/2022

Guest service agent

■Greeting guests upon arrival and making them feel welcomed.

■Administering check-ins and check-outs.

■Providing front desk services to guests.

■Assigning rooms and taking care of administrative duties.

■Delivering mail and messages.

■Processing guest payments.

HILTON DUBAI JUMEIRAH THE WALK

21/11/2015 - 15/11/2018

Executive Lounge agent

■To ensure that a good relationship is kept between all other departments.

■Report any unusual occurrences and/or requests to a manager.

■Perform any reasonable request as directed by

management.

■Ensure the cleanliness and neatness of the Executive Lounge areas.

■Man the guest relations desk in the lobby/executive lounge.

■Prepare VIP arrival reports and share those with the hotel staff.

■Maintain high standards of personal hygiene and

adhere to grooming standards at all times

Education

Blue ocean academy

2020

Certificate in cabin crew training

B

Bugina high

2012

KCSE

C+

Contact this candidate