Service Agent Customer
Resume:
@
O
,
REINHARD MULIRU
****************@*****.***
United Arab Emirates Abu dhabi Yas Bay island
Skills
■ Safety Awarenes
■ Excellent customer service
■ Ability to follow rules and
regulations
■Remaining calm under stressful
situations
■ Reliability, flexibility and
adaptability
■ Organisation and attention to
detail skills
■ Team player and time
management Exceeding
expectations
Interests
Fitness and workout enthusiast
Reading
Years of experience as a traveler 4
countries in last 2 years
Languages
English
Kiswahili
Achievements & Awards
■ Achieved 95% customer
satisfaction scores based on
feedback forms
■ Trained to handle emergency
situations and certified to use
various safety equipment.
■ Received certificates of guest
satisfaction and honesty Awards.
■Passed five year First Aid and CPR
certificate
Objective
I am knowledgeable about a variety of computer systems and applications, and I have the ability to quickly learn new technologies. In addition, I have excellent
communication skills, Attentive, engaging, and
enthusiastic customer service specialist trained in conflict resolution aiming to leverage interpersonal to build customer loyalty for organisation.. I am confident that I can provide high-quality customer service and contribute to the efficiency of the service desk team
Experience
Hilton Abu Dhabi Yas Bay Island
06/03/2023 - Present
Receptionist
■ Providing a warm uncompromising and bestspoke
arrival experience 24 hours a day.
■ Creating an uncompromising first impression
paramount experience beyond guest expectations
■ To perform check in and check out being attentive and anticipate guest needs.
■ Perform room upseling and food and beverage
package to achieve daily and monthly targets.
FIFA WORLD CUP 2022
21/10/2023 - 05/02/2023
VIP lounge supervisor
■Assist Lounge Manager to oversee day-to-day
operations to deliver high level of service for our guests consistently.
■Monitor and ensure quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet company standards.
■Carry out regular checks of all areas of the lounge, such as food counter, shower room, toilets, resting suites, magazine rack, and internet area to ensure cleanliness and tidiness at all times and the functionality of all facilities.
■Received Team members of the
month Award.
HILTON DUBAI JUMEIRAH THE WALK
18/11/2018 - 02/10/2022
Guest service agent
■Greeting guests upon arrival and making them feel welcomed.
■Administering check-ins and check-outs.
■Providing front desk services to guests.
■Assigning rooms and taking care of administrative duties.
■Delivering mail and messages.
■Processing guest payments.
HILTON DUBAI JUMEIRAH THE WALK
21/11/2015 - 15/11/2018
Executive Lounge agent
■To ensure that a good relationship is kept between all other departments.
■Report any unusual occurrences and/or requests to a manager.
■Perform any reasonable request as directed by
management.
■Ensure the cleanliness and neatness of the Executive Lounge areas.
■Man the guest relations desk in the lobby/executive lounge.
■Prepare VIP arrival reports and share those with the hotel staff.
■Maintain high standards of personal hygiene and
adhere to grooming standards at all times
Education
Blue ocean academy
2020
Certificate in cabin crew training
B
Bugina high
2012
KCSE
C+
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