AMIT JAKHAR +1-778-***-****

adxuaw@r.postjobfree.com

PROFILE SUMMARY

A Hotel Management professional with 20 years of experience in Hotel dynamics, expertise is managing Hotel and F&B Operations with deft in revenue management, pricing and distribution.

A highly motivated individual with excellent interpersonal skills, a team player with a flair for innovative ideas, ability to learn quickly, assess problems and initiate corrective measures.

I am Comfortable in fast paced, high stress situations requiring attention to detail and follow through. Ability to motivate team to high performance standards and excellence. Demonstrate success in organizing tasks, increasing efficiency and obtaining maximum results from limited material and manpower resources. Demonstrate excellence in delivering Customer Service and achieving customer delight, developing competency and establishing a performance-driven culture that ensures accountability, ownership, service standards & operational policies for business excellence.

CORE COMPETENCES

Customer Focused - Identifying customer needs and complaints seriously, deliver prompt, efficient and personalised service, show empathy and accept feedback/ complaints and resolve effectively.

Leadership - Lead with example with an approch to coach and train individuals as per their level of understanding, Build quick rapport with team and support them when needed.

Team Building, Mentoring and Motivating - Create an atmosphere of harmony, co-operation and communication, care for others, respect each team members contribution.

Strategic Orientation- Select the most promising tactics among alternatives and convey the vision to others, and use multiple & relevant resources to achieve objevtives.

Interpersonal Skills- with free expression of thoughts, show tolerance and consideration for others and able to relate to people from different cultures. Mantaining work life balance.

Budgeting and Planning - Market awareness, upto date knowledge of compititors, demonstare an awareness of new business opportunities and act, understand finances, identify opportunities to reduce cost using effective methods.

Time & Task Management - Being puntual, complete tasks on time, structure work activities in systamatic way, ensure safety at work.

Revenue Management and Inventory controlling

Operating Systems Knowledge - OPERA, Fidelio, Ideas, Micros ACHIEVMENTS

Exceed Hotel Budget by 260,000 CAD. In the first financial year of operations.

Awarded Manager of the year in Galaxy Hotel & Spa.

Streamlined and launched Guest satisfaction system at Hyatt.

During my Head of Department tenure, the team engagement score was 95%, 98%, 94% respectively.

As a Satisfaction and Loyalty tracker Facilitator for India, Successfully achieved Rank 16th in Asia Pacific Region and Top in the India Region for the unit.

Awarded Best Employee of the Month twice in Hyatt. PROFESSIONAL EXPERIENCE

CABBANA RESORT & SPA, JALANDHAR

GENERAL MANAGER March 2022- April 2023

Spread over 17 acre of greenery a boutique resort to redefine holiday experience and a fine destination wedding venue with 47 Rooms and 25 Luxury lifestyle Villas. Offers varied cuisine at its 2 signature restaurants, a Bar and an all day dining restaurant, also have state of art recreational centre with indoor Badminton court, squash court, billiards room, gymnasium and swimming pool. An ideal place for get-together, wedding and corporate events with widespread banqueting options to cater 20 people to 1000 people at 6 various venues. Key performance areas include, but are not limited to. Driving and delivering the commercial performance, Space management thru effective events planning and management Implementing business procedures to benefit Guests, Employee and Owners Developing and implementing creative selling techniques KINGDOM OF DREAMS, GURGAON

GENERAL MANAGER OPERATIONS September 2016 – December 2021 Responsible for managing the team to deliver excellent results and achieve the highest operational standards, across all areas of the business. Overseeing the organisation’s operations in accordance with the company's brand, product and service standards. Manage human resources activities including recruitment, training, schedules, designing and implementation of SOP’s. Made Budgets and reviewed the Sales to meet the targets. Developed a plan for the team to achieve their objectives and tracked performances against them.

GALAXY HOTEL & SPA, GURGAON

DIRECTOR OF FOOD & BEVERAGE/ 2011 – 2016

EXECUTIVE ASSISTANT MANAGER

Responsible for smooth operations of Food & Beverage Division, Engineering, Information Technology, Purchase and Banquet Sales.Key performance areas include, but are not limited to

Hotel Administration, Revenue Management, F&B operations and ManagementPlanning and Conceptualization.Menu planning, costing and implementation Food and Beverage Cost, Manpower & Marketing Management. Under my tenure the F&B has shown growth revenues to the tune of 15%, keeping the costs incontrol. HYATT REGENCY DELHI, NEW DELHI 2000 - 2011

ASSISTANT DIRECTOR OF FOOD & BEVERAGE

F & B TRAINING & BRAND STANDARD MANAGER

MANAGER BANQUETING & CONFERENCE

RESTAURANT MANAGER

ASSISTANT RESTAURANT MANAGER

TEAM LEADER

WAITER

PROFESSIONAL QUALIFICATION / EDUCATION

Three Years Diploma in Hotel Management from the institute of Hotel Management Catering Technology and Applied Nutrition Hyderabad Affiliated to National Council of Hotel Management, Pusa (1996 to 1999) – CANADIAN EQUIVALENCY: DIPLOMA

(three years)

CERTIFICATION & TRAININGS UNDERTAKEN

Super Host – Foundations of Service Quality - Certified April 12, 2023 Food Safe - Food Handler Certificate - Certified April 26, 2023 Safer Spaces Training for Employer & Supervisors - Certified April 16, 2023 Serving It Right – Responsible Service BC - Certified April 20, 2023 Occupational Health & Safety Programme - Certified April 21, 2023 Hyatt on Skills (Certified Departmental Trainer-Hyatt International) Service Excellence I, II, III 2008-2011 Time and Task Management, Finance

Essentials Budgeting and Forecasting