RESUME - Jeff Svajdlenka Phone: 813-***-**** Email: adxuaj@r.postjobfree.com

Profile

A results-oriented Information Technologist who has been providing skilled IT services to customers for over 19 years. Personal qualities are strong administrative, organizational and communication skills with effective motivational abilities. A self-starter with imagination and creativity, relying heavily on planning and control techniques to ensure high quality, timely results.

Davita Labs - Senior System Administrator ( 7-2017 to 10-2020 )

Senior System Administrator over world’s largest automated specimen testing lab. Responsible for day to day operations / troubleshooting / system implementations and system upgrades on Window based servers. On call support 24/7 working with corporate IT teams and local Dev and QA teams to support teammates with troubleshooting and resolving system users issues across various lab integrated systems in both the lab and remote clinics. Also helped support media presentation systems (audio / visual).

System Integration / Technology Deployment Consultant ( 7-2012 to 7-2017 )

“On the Ground” technology support for global corporate infrastructure upgrades in N America / Europe / Asia involving Pharmaceutical / Petroleum / Manufacturing entities. Scope of work included system upgrades – installations – turn up for SAP - Windows 10 deployment/ upgrade / Office 365 - Global Video Conferencing systems and various cloud based startup implementations. Extensive specialization in global travel based projects providing hands on technological support for corporate wide system rollouts in US and Canada / France / Germany / S Korea – assisted in physical implementation, configuration, system troubleshooting, and onsite client coordination / management reporting.

Citi Group – VP Production Release for AML / ServiceNow ( 3 -2012 to 3 -2013 )

SME for CitiScreening – 150K Global user based Anti-Money Laundering – Anti-Terrorism system. Responsible for Linux based system upgrades on systems across the globe. Also – SME on ServiceNow administration and data updates on an install base of over a 800+ application segment of company wide implementation.

Siebel Systems Administrator – Sage Health Software (5-2003 to 5-2010) With 5000 employees, and $1B in revenue, Sage Health is the leader in Physician Office Management solutions and Consumer Healthcare Information Services.

System Administration – Supporting 1400 users throughout North America as a System Administrator, primarily Siebel, with other systems adding to the mix. Current systems of oversight include Itivity, Symon, Mercury QA, Sharepoint, Project Server, and the AP Kofax imaging system. Duties include system monitoring and check over, system issues resolution, day to day system updating, and future system enhancement planning. Daily work also involves vendor contact for issue resolution in cooperation with the IT Production Engineering / Network / Telecom teams and the business entity to manage needed maintenance to the systems to mitigate work day outages and maintenance related downtime. Position also oversees vendor / company implementation and integration of new systems.

Desktop Configuration – Supported the business in role of Desktop Configuration Technician overseeing the day to day imaging and deployment of PC’s and Laptops to our associates. The role encompasses the building of machines and maintaining the images that are used to build them. Also - responsible for software testing and integration of new software into the working images. Duties also include responsibility for the development of new deployment strategies and integrating new forms of deployment technologies in the process such as SMS and remote assistance.

Remote Services Technician – Day to day support of Tampa facilities and remote associates in regards to all facets of desktop related issues – network / application / environment. Also assist in project based IT endeavors such as office relocations and infrastructure upgrades / moves. Research into more complex IT related issues regarding associate desktop experience (virus / malware / application integration).

Lucent/Atlantic Technologies \ Expanets ( 7-95 to 7-02 ) Lucent/Atlantic, a $200M division of Lucent Technologies, provides a full range of Telecommunications Services to small and medium sized businesses.

System Administrator - Duties included day-to-day operations of a 2000 + technician scheduling system that featured wireless text notification via web based mail to RIM BlackBerry devices.. Monitored, configured, and maintained several servers and databases for the production, test, and Q/A environments. Trained associates and acted as help desk for 100 + system users – this included helping users install and use the application, terminal services software installation remotely, and conducting remote support. Manager support providing reports and queries from ongoing production database.

Programmer / Analyst - PowerBuilder with Oracle PL/SQL emphasis programming on custom call center System. Form and report programming / Data Conversion. Also worked with Coldfusion / Java on web based applications.

Helpdesk Technician - Technician with Help Desk department performing user desktop support including application installation, application troubleshooting, and remote support – specialized in computer based A/V training systems (satellite based).

Media Services Specialist - Installed, maintained, and developed an in house multi-media production center and all its functions including video and mixed media formatted presentations, training aids, and promotional pieces. Systems included non-linear digital video, satellite, and CD-ROM multimedia production.

PRIOR EXPERIENCE – Before entering the IT realm, worked for 10 years in broadcast television in virtually every aspect - from Camera to Editing to Producing. My experience ranged from TV news production at a NBC affiliate to studio work at a PBS affiliate to utility work with CBS Sports on NFL broadcasts. Acted as Exhibit Designer / Implementation manager for Iowa based children science center,