Jean A. Ramón Guerrero

** *** ** *** **, Yonkers, NY 10701

Cell phone: 917-***-**** Email: adxu8y@r.postjobfree.com EDUCATION

University at Albany, State University of New York May 2016 B.S. Political Science/ Latin American and Caribbean Studies SUNY Canton, Canton, NY May 2014

A.S., Liberal Arts & Sciences

LANGUAGES

•English – fluent written and spoken •Spanish – fluent written and spoken EXPERIENCE

Care Manager May 2018 – Present

Community Healthcare Network, New York, NY

•Develops, implements, and evaluates short and long-range operational goals for the patients.

•Maintains clinical practice standards and provides patient care coordination (served as a liaison between the patient and providers).

•Manage a team of two Patient Navigators and a caseload of 45 to 65 patients.

•Clinical alert care review evaluation, creation of care plan, reassessment and develop weekly care team meetings.

•Documents all services and enters them into the Health Homes database and Clinics database.

•Crisis intervention, domestic, substance abuse counseling, and referrals. Case Manager May 2017 – May 2018

HELP USA HomeBase in the Bronx New York, NY

•Meeting with clients in person at least twice a month throughout the period of time they are facing a housing crisis.

•Conducted analysis interviews and assessments to coordinate resolution to prevent families from becoming homeless.

•Developer of workshops, referrals, and independent living plans to address families’ concerns.

•Client interpreter between housing court, Human Resources Administration of New York City, and other charities. Case Manager/ Housing Specialist Jun 2016 – May 2017 Aguila Inc., New York, New York

•Collaborate for client intakes and assessments, psychosocial evaluations, ILPs, and referrals to community resources.

•Establish and maintain positive working relationships with funders, employers, and state and local partners, including other agencies, organizations, and businesses within the community.

•Developer of workshops for family engagements, conducted field visits and planned programming to increase community and citywide resources and incentives for family participation.

•Evaluates data relevant to the program, maintain daily log records, and monthly outcome reports for each client and family.

Customer service Representative November 2015 –May 2016 Enterprise Holdings, Albany, NY

•Handled vehicle returns inspections.

•Communication skills, customer service, problem-solving, and teamwork

•Worked closely with an online customer service representative from Enterprise Holding Co.

Contact this candidate