Melissa Bernardino

**** *** *** ***

San Diego, Ca. 92101

619-***-****

adxu8b@r.postjobfree.com

PROFESSIONAL PROFILE

Highly skilled administrative professional with more than 10 years of experience in the healthcare and technology industry. A self-motivated individual with demonstrated success in healthcare administrative work & customer/patient support. A leader in cross departmental communications, resulting in effective coloration for improved patient and customer experience.

Core competencies include:

§ Positive Workplace Ethics

§ Customer Care Service

§ Basic IT Troubleshooting

§ Windows

§ Apple / Mac

§ Microsoft Office Suite

§ Adobe Software

§ HIPAA/Joint Commission

§ AHIMA Courses

§ Medical Terminology

§ Medical Reception

§ Medical CadCare

§ Health Information Technology

§ Electronic Health Record

§ Medical Office Support

§ Medisoft

§ Veterans Administration VISTA

§ Database Records

§ Multi-tasking

§ Self-motivation

§ Diverse Administrative Skill Set

§ Telecommuting

§ Workplace Diversity

§ Trade show & Convention

§ Sales/Financial Transactions

EDUCATION

Bachelor of Science in Health Informatics Anticipated Graduation Date: December 2022 Western Governors University Salt Lake City, UT

Certificate of Health Information Technology and Electronic Health Record Systems December 2011 Santa Barbara City College Santa Barbara, CA

Phi Kappa Theta Honors Society 2011

Santa Barbara Community College Honors Society 2010 Medical Administrative and Medical Insurance Diploma 1997 Cabot College Chula Visa, Ca,

CERTIFICATIONS

§ CIW Web Foundations Series Certificate 2012

§ Internet Business Associate

§ Site Development Associate

§ Network Technology Associate

PROFESSIONAL EXPERIENCE

Independent Contractor January 2017-Current

Convention/Trade Show Exhibitor and Merchandiser. Load, organize and deliver various customer orders to businesses and residence all over San Diego County. Audit, quality control of merchandise and manage inventory. Manage database, barcodes, scan information into the system and maintain sensitive data. Set up grids, display the merchandise and tear down after the shows. Sell merchandise during the shows. Work, San Diego International Comic Convention, CES Tech Las Vegas, Comic Fest San Diego. Administrative Assistant/Customer Support Representative January 1995- January 2017 ADB Hi-Tech International National City, Ca.

§ Serviced computers and network systems in Private Practice Medical Health Clinics.

§ Helped manage information data, by extracting information and entering confidential information.

§ Managed all customer accounts and managed all customer service.

§ Established new accounts and maintained the existing accounts.

§ Managed 200 accounts payable, account receivable per month.

§ Helped a range of 60-80 customers via phone, email, live online chat and in person per day.

§ Helped customers with business concerns, invoice statements, billing questions, basic technical issues, policies, explained product and service warranties, resolving computer hardware and software discrepancies.

§ Troubleshoot basic wireless systems, network systems and POS Systems.

§ Helped in marketing and sales of computer systems, cell phones and software.

§ Established new and old accounts.

§ Answered phones, created documents, filed, and faxed data.

§ Completed diverse complex administrative projects. Such as, the use of Microsoft programs. Access, Power Point, Word, Excel.

§ Utilized and created basic programs for database management, barcode/scanning, spreadsheets and word processing.

§ Worked on advertising and display projects, utilizing Adobe programs.

§ Troubleshoot field calls. Drove to different business locations to diagnose discrepancies. .

§ Managed trade shows at conventions, built displays, Pop up box retail.

§ Picked up products from distributors and delivered to satellite locations. Medical Administrative Assistant - Multi-Disciplinary Team January 2001 - December 2003 Casa Pacifica Adult Day Health San Diego, Ca.

§ Co-Managed the Multi-Disciplinary Teams medical documentation, Individual Care Plans, Daily Living Reports, and Treatment Authorization Requests.

§ Assisted the Medical Director, Program Director, Head Nurse, Physical Therapist, Occupational Therapist, Social Worker, Dietician, Psychologist with all administrative duties.

§ Helped manage over 80 patients a day within a diverse population of different diagnosis.

§ Medical Records Management. Health Information management. Patient Data Management following HIPAA and policy and procedures.

§ Assisted with patient care for a wide range of illnesses and disorders including: Alzheimer’s, Dementia, Schizophrenia, Mild to Severe mental and physical challenges, strokes, degenerative disease, elderly and frail.

§ Managed patient medical records, managed billing and collections. Handled private pay, HMO, PPO, Medicare, Medi-cal.

§ Helped in marketing the company’s services and helped with patient intake.

§ Performed admissions and explained the policies of the company.

§ Assisted in Occupational Therapy, Physical therapy, Behavioral Modification plans.

§ Followed directions and prepped the correct individual diet plans for each patient. Program Manager Medical Administrative Assistant December 1998 - December 2000 Hope Adult Health Day Center San Diego, Ca.

§ Assisted the Program Director with administrative duties such as filing, faxing, record keeping, data management and billing.

§ Managed treatment authorization requests. Individual Care Plans, Behavior Modification Plans. Adult Daily Living Plans.

§ Assisted in transcribing and transferring patient data from the Multidisciplinary Care teams. Medical Receptionist and Medical Insurance July 1997 - December 1998 Guillermo Cantu-Reyna M.D. FAAC. Neurology Chula Vista, Ca.

§ Answered phone calls and managed all patient concerns over phone and in person.

§ Ordered medical prescriptions, requested referrals to radiology and specialists.

§ Medical billing, claims, reports, basic accounting and collections.

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