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Customer Support Call Center

Location:
Woodland Hills, CA
Salary:
75000
Posted:
June 22, 2023

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Resume:

I’m an online marketing specialist who’s passionate about creating beautiful and functional digital experiences. With a keen eye for design and a love for all things tech, I’m dedicated to bringing your vision to life in an engaging and user-friendly way. Whether you’re looking to build a sleek e-commerce site or a playful blog, I’m here to help you make your mark on the web. So hire me and let’s make something amazing together! Hello, I’m George Arce.

Email Marketing

I get excited when email campaigns outperform previous months. I've managed at times more than a million subscribers with weekly emails filled of friendly reminders that we're still here! Web Design

My Adobe Suite is like a paintbrush in the hands of an artist. I have the ability to take a blank canvas, in this case a website, and turn it into a beautiful and functional masterpiece.

Content Marketing

Engaging and captivating content are key to a successful digital campaign. I like to create stories that resonate by using creativity and wit to turn even the most mundane topics into something exciting and share-worthy.

Project Management

I have the ability to lead a team towards a common goal, keeping everyone on track. I like breaking down complex projects into manageable tasks, assigning them to the right people and ensuring these are completed on time and within budget. Social Media Marketing

I’ve learned to get people talking about a brand. Selecting the right beats and rhythms to keep your audience engaged is crucial. I’ve worked on campaigns with Ricky Martin to promote human rights. Search Engine Marketing

I know how to navigate the complex world of search engines, finding the right keywords and phrases to drive traffic. I have a keen eye for detail and analyzing data to optimize campaigns. SEO

I have a deep understanding of search engine algorithms, and how to optimize websites to rank higher in search results. I adapt easily to trends, and I’m always experimenting with new strategies. UX/UI Design

My goal is to remove obstacles that might hinder a user’s journey. I like to create a seamless experience. I work hard to turn the most mundane online tasks into something enjoyable and memorable. Analytics & Reporting

I enjoy finding patterns and trends that reveal the story behind the numbers. I have a sharp eye for detail, spotting even the tiniest anomalies and my reports include actionable insights, recommendations and solutions to help improve performance. Video Editing

I have an eye for detail, knowing exactly when to cut, fade, or transition to create a seamless and engaging video. My video editing skills are limited, but I have been able to create videos that evoke emotion, especially supporting human rights. Web Servers

My web server skills are like a superhero’s powers - I might not be able to fly or shoot laser beams out of my eyes, but I can make sure your website is up and running like a well-oiled machine. Web Design Principles

I know how to strike just the right chord with colors, typography, layout, and other elements to create a beautiful and harmonious websites.

Newmoon Accelerator in Dubai

PARTNER / WEB MARKETING & SALES MANAGER

My mission at Newmoon was to accelerate and educate creators, founders and partners about the future of Web3. I scouted for businesses looking to transition to Web3.

• I organized and participated in Web3 conferences meant to promote the company and generate new leads.

• Worked on UI/UX and graphic design, Wordpress integrations.

• Managed the web marketing for Buidl, a Web3 job search site. America Israel Tours in Calabasas, CA

WEB MARKETING MANAGER

Develop and expand the company’s web presence through social media, email, web advertising, and other online sources.

• Draft, implement, maintain, and revise online marketing campaigns to drive sales and revenue.

• Coordinated with team members to ensure active projects, promotions and campaigns were successfully launched.

• Monitored and improved SEO.

• Customized and trained the sales team on Salesforce.

• Assisted with budget preparation for marketing campaigns.

• Develop and implemented a successful sales strategy. Weboart in Beverly Hills, CA

WEB MARKETING & SALES MANAGER

I was responsible for the company’s sales strategy and I would also translate project requirements into UI / UX proposals.

• Integrated Wordpress as a CMS for customers.

• I worked with clients such as Ed Hardy, Monica Lewinsky, Prices.com, Alma Bank, America Israel Tours and others.

• Devised methods aimed at enhancing usability for the web and increasing customer transactions resulting in dramatic increase in sales for our clients.

Experience

2003–2020 2016–2020 2022–2023

• Search engine optimization

• Search engine marketing (SEM)

• Social Media Management

• Customer Support & Sales

• Experience with UX/UI

• Team player with problem-solving skills

• Proficient in color theory, emotional

design, typography

• Project management

• Billing and Collections

adxu83@r.postjobfree.com

818-***-****

Woodland Hills, CA

UX Design Certificate

Google, Inc.

English

SKILLS

CONTACT

CERTIFICATIONS

LANGUAGES

MAY 1999

Art / Communication Studies

Columbia College Chicago

GPA 3.72 / 4.0

EDUCATION

2020–CURRENT

Web Color Media in Woodland Hills, CA

WEB MARKETING & PROJECT MANAGER

Founded in 2020, Web Color Media offers marketing

consultation, web design, search engine optimization and social media management services.

• Planned and implemented web-based marketing strategies and campaigns for start-up and established companies.

• Collaborated with web development and design teams.

• Coordinated and managed projects while working with customers and their project requirements.

5565 Canoga Ave #205

Woodland Hills, CA 91367

ADDRESS

Flyfone in Los Angeles, CA

WEB DESIGNER

Responsible for designing the overall layout and aesthetic for the website. The duties included meeting with the executive team to discuss strategy and running A/B testing projects.

• UI / UX for the customer account management portal.

• Designing engaging and responsive landing pages.

• Optimizing the website for maximum speed and scalability.

• Integration of PHP code with HTML, CSS and JavaScript. Rent.com (eBay) in Santa Monica, CA

ACCOUNT MANAGER / CALL CENTER MANAGER

Managed property rental accounts in the Atlanta region, while serving as the primary connection between customers and the product development department. I also was promoted to customer support manager.

• Participated in marketing and product development executive meetings.

• Managed more than 30 call center team members, defining and implementing sales and support strategies.

• Successful at converting leads into accounts.

• Ensuring website function and stability across devices i.e. desktop, mobile, tablet.

• Providing internal support and external customer service throughout the build and launch process of the website. 1999–2002 2003–2005

References

2014–2021

LGBT PUERTO RICO

Non-profit organization

promoting equal rights for LGBT

Puerto Ricans.

2003

WEBBY AWARDS

2nd place in “Most Creative

Website Design” category.

AWARDS & HONORS

ORGANIZATIONS

• Salesforce and Hubspot

• Adobe Suite – Photoshop,

Illustrator, InDesign

• PHP Debugging

• Web Server Administration

• Wordpress Integration

• Microsoft Office Suite

• Google Adwords

TECHNICAL SKILLS

TESTIMONIALS

“George has a great work ethic, a good

eye for the aesthetic and is a pleasure to

work with!”

—Michael Taus, Attorney

“George perfectly translated my vision

into one of the most beautiful sites

I’ve ever seen, and I generated a fair

amount of business because of it. He is

responsive and easy to work with, and I

recommend him highly.”

—Jennifer Jackson, CEO Transformation Insight

FRANK CANIZARLO

CEO / America Israel Tours

310-***-****

MARIA SANTIAGO

Account Manager / America Israel Tours

913-***-****

TRANG LÊ BOZON

Chief of Partnerships / Newmoon Accelerator

+33 6 47 78 88 40

HAROLD PARK

Marketing Director / Web Color Media

818-***-****



Contact this candidate