Sara L. Von Icenbice 541-***-****

adxu7t@r.postjobfree.com

Objective

Secure a full-time position utilizing my extensive customer service, sales, and medical front office skills. Experience

Star Body Works, Medford, Oregon Front Desk and- Parts Dept. - Shipping and Receiving 2022-Present

• Address questions, complaints, and incoming calls, redirecting them as needed.

• Prepare outgoing mail, organize front office area, including drafting correspondence and securing parcels.

• Monitor office supply expenses, place orders, and maintain updated records and files.

• Schedule appointments based on our needs and customer preferences.

• Adhere to insurance guidelines to maintain contracts and customer satisfaction.

• Confirm appointments, manage check-in/check-out procedures, book rental through ARMS, and provide customers with correct information about the repair process and status of repairs

• Collecting deductibles, insurance payments, data entry for invoices etc.

• Detailing vehicles as needed, assisting with customer transportation, and running shop errands.

• Manage parts pickup, returns, and coordination with parts vendors by email or phone.

• Check in vendor orders with 100% accuracy and deliver correct parts to assigned technicians for their specific jobs.

• Ensure parts remain undamaged, return any damaged or incorrect parts to the respective vendors, maintain accounts receivable for parts and for insurance companies

• Update parts estimated time of arrival (ETA) in CCC One, communicate changes to production manager and maintain organized parts inventory and ensure proper parts matching.

• Perform cleanup paperwork on damaged parts and allocate hours to the appropriate technicians.

Good Life LLC, Medford, Oregon Customer Service/Sales Rep. 2020-2022

• Receive letters, packages, distribute them and prepare outgoing mail by drafting correspondence and securing parcels.

• Inbound and outbound calls, redirect calls as needed and Monitor office supplies and place orders when needed.

• Act as a liaison between customers, the company, and assist with complaints, orders, errors, account questions, billing, cancellations, and other inquiries.

• Resolve customer complaints via phone, email, mail, and/or social media.

• Verify account information for fraud or address verification.

• Suggest solutions when a product malfunctions and Process returns.

• Test returned items to determine if defective or customer error.

• Inform customers of deals, promotions, and sell products and services.

• Utilize computer technology (chat systems, email, ETC) to handle high call volumes.

• Compile reports on overall customer satisfaction and notify departments if there is a manufacturing defect.

• Verify the accuracy of sold products' instructions and update as needed.

• Initiate corporate contracts for wholesale orders and upsell when necessary to suit the customer's needs

Star Body Works, Medford, Oregon Front Desk Reception/Scheduler 2017-2020

• Maintain front desk appearance and handle customer inquiries.

• Answer calls, receive and distribute mail, and manage supplies.

• Schedule appointments, follow insurance guidelines, and inform customers.

• Book rental reservations, check customers in and out, collect payments.

• Maintain vehicle cleanliness and manage accounts receivable. ECBlend LLC, Medford, Oregon Customer Service Supervisor 2013-2017

• Act as a liaison between customers and the company and handle front office tasks and draft company policies.

• Resolve complaints, assist with orders, refunds, returns, and manage cash flow and maintain office organization.

• Process returns, inform customers of deals and promotions.

• Utilize computer technology, inbound and outbound calls, compile customer satisfaction reports.

Figaro’s Pizza, Gold Hill, Oregon Customer Service/Food Service 2011-2013

• Stock, clean, maintain equipment, answer calls, take orders, and upsell.

• Prepare orders, attend to customers, assist manager, and provide customer support

• Handle cashier duties, deposits, and input daily sales and prepare pizza dough. Magnet Max Las Vegas, Nevada Cashier/Customer Service 2009-2011

• Operated as a cashier, providing attentive service to customers.

• Conducted sales transactions and assisted with stocking and organizing inventory.

• Ensured cleanliness, tidiness of the store, and opened and closed the store. Renaissance Hotel Las Vegas, Nevada Envy the Steakhouse and Ego Café Hostess 2008-2010

• Escort guests to their tables and provide seating arrangements.

• Assisted servers with their needs and ensured smooth service

• Organized the workspace and made floor plans for efficient table allocation.

• We greeted guests at the entrance and answered phone calls to make reservations.

• In charge of making beverages and preparing sandwiches.

• Consistently managed stock and maintained cleanliness and upheld health codes. Starbucks Simi Valley, California Certified Barista 2007-2008

• Prepared a variety of hot and cold beverages and maintained cleanliness and performed equipment maintenance, while providing exceptional customer service throughout the store.

• Answered customer inquiries regarding whole bean coffee, fair trade coffee, and other related products and operated the point-of-sale system.

• Managed inventory, stock levels, and processed orders. References Business and Personal References

Dr. Wollum's Chiropractic, 805-***-****

Starbucks, Supervisor: Nelson lopez 805-***-**** ECBlend VP, Direct Supervisor: Tim Churchill 541-***-**** CPA ; Eric Johnson 702-***-****

Michael Willson (541)- 621-4285

Cakes By You, Supervisor/Owner: Ellen Ansok 805-***-**** ECBlend Customer Service Lead :Amy Jane Sanders-Gan 541-***-****

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