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Support Representative Customer

Location:
Pakistan Town, Islamabad Capital Territory, Pakistan
Salary:
1200$
Posted:
June 22, 2023

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Resume:

Imran Ali Akbar

Contact: +923*********

adxu74@r.postjobfree.com

OBJECTIVE:

To attain excellence in the professional field by pursuing a career with a reputed and

progressive organization offering challenging opportunities and to meet them by applying what I

have acquired, while keeping abreast with new advancements.

STRENGTH SUMMARY

§ Event Management Skills

§ Strong Analytical Skills

§ Supervisory Skills to Manage Team

§ Good Team Player

§ Understanding and Capacity to learn new skills

§ Developing new ideas to make things smart & easier

§ Manage records through MS Office

§ Email Writing

§ Excellent Communication Skills

§ Manage Hotel Events.

PROFESSIONAL EXPERIENCE:

Rak Ceramics 4 years

Worked as Project Manager in the company

Yousaf Traders Pak Tiles 2 years

Worked as Project Manager in the company

Real Estate 3 years

Worked in following companies related to real estate sale:

1. Sales Executive in Capital Smart City

2. Project seller in Gulberg Emporium Mall

3. Sales Executive in 7th Sky

Pakistan Tobacco

Team leader work as a cigarettes brands promotions (present)

Du Telecom

Administration Executive (Dec 2014 – Jan 2016)

Responsibilities: To manage all the day-to-day operations, manage security, office

correspondences (i-e Tenders etc.), responding on all the queries relating to

salaries, guards maintenances, authorized representative of the company.

Fun City

Team Leader (Jan 2014 – Nov 2014).

Pakistan Revenue Automation Limited (PRAL)

Administration Executive (June 2005 – Jan 2008)

Responsibilities: To manage all the day-to-day operations, manage security, office

correspondences (i-e Tenders etc.),responding on all the queries relating to

income tax returns, authorized representative of the com pany.

Zong (CM Pak

Customer Support Representative and Team Leader (April 10, 2008 to 14 Nov 2011)

Responsibilities: To give highly Satisfactory Services Regarding GPRS, Laptop

Configuration Settings, Any kind of queries and sales. Ability to encourage

the called party to buy or upgrade by providing details on products/ Service

details, promotions, pricing and benefits.

Acted as a contact between a company and its existing and potential

markets.

§ Deal directly with customers either by telephone, electronically or face to face.

§ Respond promptly to customer inquiries or handle and resolve customer complaints.

§ Obtain and evaluate all relevant information to handle inquiries and complaints.

§ Perform customer verifications.

§ Process orders, forms, applications and requests.

§ Direct requests and unresolved issues to the designated resource.

§ Record details of actions taken.

§ Manage administration and communicate and coordinate with internal departments.

§ Follow up on customer interactions and task given by higher authorities.

Askari bank Limited

Business development officer (BDO) Car Loan, Personal Loan (2001 to 2003)

QUALIFICATIONS:

Bachelor of Arts

BISE, Rawalpindi 2005

INTERMEDIATE

BISE, Rawalpindi 2003

MATRICULATION

BISE, Rawalpindi 2001

CERTICATION:

· Six months Diploma in English Language from NUML (2006)

· Certification of participation in (FET ) on 19-20 MAY,(2010) INTERNATIONAL

ISLAMIC UNIVERSITY ISLAMABAD

COMPUTER SKILLS:

Proficient in

1. Office Applications

2. Able to work and search on net

3. Operating systems

4. Outlook,

SOCIAL ACTIVITIES

Voluntarily worked for the activity of “Save the Children” for Educational Analysis. (2008)

Worked as a Volunteer Painting Teacher with Save the Children. (2010)

LANGUAGES:

English, Punjabi and Urdu.

REFERENCES:

Will be furnished on Demand.



Contact this candidate