David Griffiths

**** ****** ***** ** 863-***-****

Winter Garden, FL 34787 adxu5f@r.postjobfree.com

PROFESSIONAL SUMMARY

I have been trained to maintain a high degree of customer service, self-assessment, and positivity. I am an energetic and sociable individual with a strong drive to exceed expectations in the customer service industry. I also possess a keen awareness of marketing strategies and how they can drive and expand business. My previous management and training experience afford me the ability to speak in public comfortably, train those I oversee and provide correction when necessary. I strive to demonstrate safety, flexibility and professionalism in all that I do.

EXPERIENCE

Jan 2015- May 2023 Walt Disney World Resort – Orlando, FL Disney VIP Tour Guide

• Provide personalized tour experience and VIP services to guests and Disney executives while acting as an ambassador of the Walt Disney World Resort.

• Ensure knowledge of company policies and protocols, business etiquette, international customs, and current events while demonstrating flexibility and problem-solving skills to adapt tour itineraries efficiently due to attraction downtimes, inclement weather and unforeseen circumstances. Mar 2020 – Jan 2022 Ryan Transportation – Livonia, MI (Remote) Recruitment, Acquisitions and Marketing Manager

During the pandemic I pivoted my ability to connect with people and drive business to create a new department for a multi-state trucking company finding suitable applicants for a variety of roles in their expanding business.

• Partnering with General Manager and HR teams to create parameters of expectations, achievable goals, and sourcing talent and marketing strategies.

• Collecting, Compiling Cross-referencing multiple resources to create database of applicants and recruitment opportunities.

• Engaging candidates on specifics of the positions and screening applicants

• Communicating with candidates to discover possible opportunities for growth and to find something that suits their skills.

• Schedule in-person interviews and next-step elements of the recruitment process. Partner with HR and company leadership for onboarding and training

Mar 2020 – Mar 2021 Publix Windermere– Orlando, FL Cashier and Customer Service/ Shift Supervisor

• Supervisor role assisting management with shift scheduling and assistance with leadership role

• Deliver exceptional customer service and resolve customer complaints through service recovery.

• Cash handling and balancing, Check transactions, Stamp and Coupon redemption and policy adherence.

• Ensure clean work environment

Oct 2016 - Mar 2018 Walt Disney World Resort – Orlando, FL Walt Disney World Resort Traditions Assistant, Disney University

• Facilitate new cast member orientation including history and heritage and how this drives day to day operations and company progression.

• Manage the Working with Integrity class for new cast members which provides participants legal standards and expectations. Jan 2016 - Aug 2018 Walt Disney World Resort – Orlando, FL Disney Signature Services Specialist

• Efficiently assist a high volume of VIP Guests inquiries with pre-arrival planning needs via phone and email in a courteous and professional manner.

• Demonstrate sophisticated knowledge of WDW Resort and VIP Tours with tailored suggestions with the intent to surpass Guest expectations and uphold the brand.

May 2013 - Jan 2016 Walt Disney World Resort – Orlando, FL Kilimanjaro Club Concierge, Disney’s Animal Kingdom Lodge

• Provide exceptional guest service to club guests and VIPs.

• Book tours, dining reservations, check in guests, solve guest queries and challenges including cash handling and banking skills.

• Provide training and orientation to new hires and transfers. Aug 2012 - Apr 2013 Mystic Dunes Resort, Diamond Resort International – Orlando, FL Activities Manager

• Managed the activities team with fifteen direct reports including interview, hire, training and evaluation.

• Responsibilities include creation and coordination of resort activities and special events, scheduling and delegation of daily duties, inventory, invoicing, budget management, guest and team communication, edit daily publication of events and activities.

May 2011 - Aug 2012 Holland America Line

Cruise Director

• Manage entertainment department of over forty entertainers, musicians and technicians including mentoring and discipline.

• Responsibilities include addressing guest challenges and anticipating guest needs, coordinating with other onboard departments to enhance the guest experience as well as providing daily announcements regarding safety and port information.

Jan 2008 - April 2011 Disney Cruise Line

Cruise Staff & Youth Activities Entertainment Host

• Primary event host of deck parties and family game shows including engagement of all ages through both scripted and impromptu performance as well as ensuring safe embark/debark of guests while in port.

• Assist Walt Disney Imagineers during onboard presentations. EDUCATION

Feb 2001- Nov 2002 The Western Institute of Technical and Further Education Orange, Australia

Contemporary Music: Industry Management and Vocal Performance SPECIALTY SKILLS & INTERESTS

• DJ/Emcee and Stilt Walker

• Engaging Storyteller

• First Aid Certified

• Boys & Girls Club Volunteer

• Driver’s License with DOT medical and

driver training compliance

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