Rhonda Rodriguez

***** **** ******, ** ******, CA

626-***-**** Email: adxu4i@r.postjobfree.com

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Objective

To secure a career in the office management and customer service area with an aggressive and growing educational institution. Learn new skill set and career growth opportunities.

Professional Profile

Over twenty-five years of office management and customer service expertise.

Professional Experience

Ethan Allen, Chino CA October 2019 – December 2022

Delivery Service Specialist

• Schedule deliveries for customers

• Responsible for movement of floor sales

• Process payments, email payment receipts to

• Furniture inspections ensure no damages to furniture prior to delivery

• Work with designers for shipments overseas

• Work closely with Delivery team, Design Center managers

• Generate productivity reports for management staff

Innovative Delivery Systems, Chino CA March 2014 – October 2019

Customer Service Specialist / Account Manager for Call Center

• Responsible for responding to calls escalated to management

• Coordinate home deliveries for internet orders for Ethan Alle, Bassett Furniture, Coleman Furniture, Unlimited Furniture Group, Thomasville Furniture, Mitchel Gold and Bob Williams, Natuzzi and One Stope Bedrooms

• Work closely with management staff in the Operations, District, Store and Designers Divisions throughout various States

• Entered and monitored orders for high and profile clients

• Processed payments using DOTN (Dollars on the Net)

• Respond to a high volume of phone calls

• Receive inventory requests into company computer systems

Pronto Products, Arcadia CA October 2001 – January 2014

Customer Service Manager

• Manage/supervise office staff

• Address all customer service issues including issues escalated to management

• Coordinating product shipments and logistics to large restaurant chains

• Supervise office staff to ensure tasks and other duties are carried out in accordance with company protocols

• Train customer service staff

• Identify ways to improve efficiency and customer service

• Communicate product specials and stock status to Sales Management team and Sales representatives

• Create and manage relationships with over 250 active accounts and their buyers

Page 2 Rhonda Rodriguez Resume

Universal Furniture, City of Industry CA March 1991 – July 2001

Customer Service Manager

• Respond to a high volume of phone calls

• Respond to customer service issues

• Work with sales team to assure customer satisfaction during and after the sale of product

• Create and management relationships with customers

• Prepare store for daily business traffic

Angeles Furniture, East Los Angeles CA July 1985 – February 1991

Customer Service Manager

• Respond to a high volume of phone calls and respond to customer service issues

• Greet customers in the sales floor

• Assist customers with catalog purchases

• Schedule home delivery appointments

• Work closely with buyer and manufacturer to understand design and product availability

• Work with Sales team to assure customers satisfaction during and after sale of product

• Create and management relationships with customers

• Prepare store for daily business traffic

Education / Professional Development

• High School Graduate: Garfield High School

• Corporate Sponsored Management Training courses

• Computer courses – Microsoft Word and Excel

Skills

Knowledge of utilizing Storis, DOTN, Pin Pad, Dispatch Track, Syenery, IDS, UPS tracking systems,

AS400 and other tracking systems, phones, fax machine, scanner, and computers. Proficient in

Microsoft Word and Excel. Strong written and verbal communication and or organizational skills.

Strengths

• Quick learner

• Solution oriented

• People oriented

• Ability to multi-task

• Follow through from beginning to end

• Identify ideas to improvement efficiency and customer service

• Punctual: arrive to work on time and rarely call out

• Reliable, respectful, honest, and loyal

References

• Available upon request

Contact this candidate