KATRINA HORNE

*** * ****** **. ************, MO. 64050.

941-***-****

adxu3y@r.postjobfree.com

https:// www. linkedin.com/in/katrina-horne-a605b916a

EDUCATION

Handy High school

****-****

General studies

Loan Signing System

2019- PRESENT

Loan signing agent training

National Notary Association

2019-PRESENT

Notary trained and licensing with the state of Florida

WORK EXPERIENCE

Challenge manufacturing

May2-present

Quality Team Leader

Completed Layer Process Audits (LPA) as laid out in the schedule

Participated in training requirements for production personnel

Responsible for providing input into Performance Appraisals for Team Leaders and Inspectors

Responsible for Monthly completion of Competency review for Team Leaders and Inspectors

Ensure daily accuracy of data as related to TFT and Customer expectations

Communicated new business opportunities to Project Coordinator

Daily scheduling to support staffing needs

Procurement of tools and supplies related directly to work assignments.

Timely reviews with the Senior Project Coordinator.

Team Member reviews, including training statuses.

Motary Notary Loan Siging agency (Owner)

April 2019–present

Coordinate and oversee appointments at which loan documents are signed by borrowers.

Receive documents via courier or reproduce electronically.

Ensure real estate loan documents are properly executed.

Notarize documents requiring notarization.

Return documents via courier for processing.

PGT Innovations Logistics / Quality Team Leader

April 2013 – October 2018

Prioritized work load according to production and planning needs

Ensured exceptional customer service key performance indicators (order fill rate accuracy, unannounced inspections, inventory accuracy, etc.)

Understand quality standards and measure performance against those standards

Audited processes to ensure quality standards are being met and detect the root causes of problems

Provided quality standards and defect ranges as needed for production

Maintained and updated work instructions and processes across departments

Effectively communicated with other departments in the organization and with our customer.

Maintained a clean, professional and safe working environment by meeting or exceeding SCLS corporate safety goals

Promoted constant and measurable improvement; teach and enforce SCLS’ Quality Policy at all times

Effectively communicated SCLS goals, expectations, areas for improvement and successes to associates

Conducted annual performance reviews for all staff within the department

Personally coached, trained and mentored direct reports to ensure personal growth and career development

Created and maintained daily, weekly, and monthly quality reports that would be shared with multiple layers of management.

JELD-WEN production research analyst/ quality control engineer

October 2018–May 2020

Responsible for the quality of the products released to production, contribute to the QA efforts ensuring the quality of the deliverables, and support the release and deployment activities.

Planed and executed manual and automated tests, including integration, regression, and load/performance tests. You will design and develop the required test cases, test scenarios, and test plans meeting the requirements/specifications while maximizing automation.

Worked closely with the developers to troubleshoot and verify fixes, track defects to resolution, and help estimate new work.

Researched market problems: Researched competed products and organizations. Conducted onsite and virtual visits to client sites. Conducted interviews with clients and prospects

Prioritized problems to solve: Evaluated incoming requests, requirements, and suggestions. Maintain a backlog of planned development work. Organized releases of product features. Validate priorities and plans clients.

Designed solutions to problems: Communicated requirements as epics and stories. Consulted with designers on mockups and prototypes. Consulted with engineers on technical solutions. Validated designs and requirements with clients.

Delivered solutions to the market: Guided development and testing of new features. Document features and functionality for future reference. Demonstrated and trained features and Validated features with early adopter clients.

Drove adoption of solutions: Measured adoption and usage in the target market. Assist in sales demonstrations, webinars, and proposals. Advocate through marketing campaigns and community messaging. Participate in Tyler conferences and events.

SKILLS

Work well under pressure and with deadlines

Able to learn quickly on the job.

Great communication skills, able to work well with clients on a professional level.

Able to manage work place conflict through active listening.

The ability to mentors and lead others to success through positive direction.

Great time management skills

Self-motivated

Pays attention to details

Ability to collaborate and support other team members.

Able to remain calm if the plan doesn’t go as planned, able to move smoothly to plan B and adapt to the situation at hand.

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ACTIVITIES

Actively a commissioned Notary Public in the state of Florida. Certified Loan Signing Agent through the LSS (loan signing System Corse). I am always networking and keeping in touch with important businesses in the community that allow me to help people fulfill their dreams of owning their own home.

I completed the Dale Carnegie training (2018) to better my communication skills.

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