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Customer Service Warehouse Supervisor

Location:
Tabor Hills, IL, 60563
Salary:
85,000
Posted:
June 22, 2023

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Resume:

Joe Ochoa

Aurora, IL *****

adxu3p@r.postjobfree.com

+1-630-***-****

Shipping Manager who is well versed in warehouse operations and logistics. Possesses exceptional organizational skills and attention to detail. Willing to go the extra mile to meet tight deadlines and reach company goals. Have a continuous improvement attitude with strong people skills together make a powerful tool.

Work Experience

Shipping Supervisor

Handi-foil Corporation - Naperville, IL

August 2021 to Present

• Coordinated efficient storage areas to optimize materials movements and minimize labor hours.

• Supported outside sales personnel on customer-related efforts and visits to grow sales.

• Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees.

• Supervised shipping team of 50+ employees.

• Inspected loading operations to ensure efficiency and safety.

• Handled high-volume paperwork and collaborated with customer service department to resolve invoicing and shipping problems.

• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.

• Conducted interviews for potential office clerks and material handlers Logistics Manager

DOLLAR TREE DC

March 2020 to August 2021

• Built continuous improvement culture that attracted and retained high-performing associates while reducing costs.

• Conducted research to address shipping errors and packaging mistakes.

• Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.

• Managed 40+ hourly employees in 1.5 million square-foot warehouse.

• Responsible for the safe handling and shipping of 150,000 plus cases of product per shift

• Timekeeper (Kronos)

• Mentored associates with production under 100%

• Issued yearly evaluations.

Shipping Supervisor

HANDI-FOIL CORPORATION

April 2019 to March 2020

• Coordinated efficient storage areas to optimize materials movements and minimize labor hours.

• Supported outside sales personnel on customer-related efforts and visits to grow sales.

• Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees.

• Supervised shipping team of 50+ employees.

• Inspected loading operations to ensure efficiency and safety.

• Handled high-volume paperwork and collaborated with customer service department to resolve invoicing and shipping problems.

• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue. Production Floor Supervisor

GENERAL MILLS (CONTRACT FIRM)

September 2014 to April 2019

• Supervised production schedules, production quality and on time delivery

• Supervised 80+ personnel

• Addressed all personnel issues promptly and professionally.

• Assessed and trained personnel for promotion to cross-functional operations

• Successfully managed production activities so all orders were shipped on time.

• Actively suggested operational improvements to enhance quality, improve production times and reduce costs.

• Challenged myself on daily basics to improve productivity and safety.

• Diligently maintained safety and quality standards

• Interviewed candidates and made staffing decisions. Warehouse Supervisor

GROUP O

September 2007 to April 2014

• Supervised material flow, storage and global order fulfillment.

• Supervised 28 employees.

• Implemented new safety procedures which drove damage cost down 45%

• Held daily safety meetings.

• Managed employees' hours including overtime and vacation time.

• Trained all new employees on RF scanners and various types of fork trucks.

• Prepared daily work reports

• Held employees accountable for their actions.

• Performance Evaluations

• Oversaw inventory control levels and verified storage and organization processes were upheld correctly. Office Manager

GROUP O

December 2007 to November 2010

• Increased company revenue by $50,000 a year

• Prepared taxes

• Customer Service

• Timecard management

Dispatch Manager

HELGA'S TRANSPORT

April 2005 to November 2006

• Redirected shipments in route in response to customer requests.

• Reduced operating budget by 32% and missed ships 43% by implementing new policies and procedures.

• Dispatch and prepare daily route sheets.

• Customer service; accounts receivable/payable; prepared invoices Warehouse Manager

NKOK

March 2001 to April 2005

• Oversee all warehouse operations; shipping and receiving; scheduled trucking company pickups.

• Prepared bills of ladings and invoiced all customers.

• Drew up letters of credits for our overseas customers.

• UPS and FedEx software knowledge

• EDI transmission

• Supervised material flow and distribution

Education

High school diploma in Business Administration

Waubonsee Community College

Skills

• Forecasting

• Time management

• 5S

• Sales support

• Sales

• Supervising experience

• Outside sales

• Leadership

• Tax experience

• Production planning

• Production management

• Customer service

• Warehouse management

• EDI

• Materials handling

• Shipping & receiving

• Budgeting

• Manufacturing

• Office manager experience

• Mentoring

• Process improvement

• Accounts payable

• Organizational skills

• Management

• Continuous improvement

• Administrative experience

• Order fulfillment

• Interviewing

• Warehouse supervisor experience

• Logistics

• Dispatching

• Inventory control

• Research

• Accounts receivable

• Warehouse experience

• Kronos

• Supply Chain

• Spanish

• Writing skills

• Forklift

• Communication skills

• Microsoft Excel

• 3PL

• Warehouse management system

Certifications and Licenses

Forklift Certification



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