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Management, Retail, Customer Service

Location:
Bowling Green, KY
Posted:
June 22, 2023

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Resume:

Christopher Williams

Bowling Green, KY *****

adxu34@r.postjobfree.com

+1-270-***-****

Detail-oriented and results-driven individual with experience in retail merchandising. Proven track record of achieving sales goals while monitoring inventory levels and maintaining relationships with vendors. Adept at developing product displays and promotional strategies to drive sales. Reliable with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Work Experience

Merchandiser

Clark Beverage - Oakland, KY

February 2023 to May 2023

• Worked together with Sales Reps at each location.

• Put out product on sales floor.

• Setup display areas according to layout structure.

• Ordered product to be delivered to location.

• Organized backroom areas dedicated to product needs.

• Traveled to multiple locations in a day.

• Kept up good verbal communication with all parties.

• Heavy lifting by hand, pallet jack, and electronic jacks. Furniture Assembler

Big Lots - Bowling Green, KY

June 2021 to February 2022

• Completed assembly of products with hand and power tools.

• Drove sales success by building displays and merchandising attractive arrangements.

• Verified quality of finished work with visual inspections and checks.

• Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace.

• Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.

• Greeted customers and asked open-ended questions to assess needs.

• Verified sales prices and processed cash or credit payments to complete sales

• Recommended merchandise to suit customer budget and preferences.

• Sanitized high-touch surfaces to protect personnel and customers from viruses and germs. Line Cook/Prep Cook

Pizza Hut - Bowling Green, KY

November 2019 to May 2020

• Kept stations stocked and ready for use to maximize productivity

• Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections

• Maintained consistent quality and high accuracy when preparing identical dishes every day

• Marinated food items according to corporate-provided instructions and recipes

• Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns

• Maintained safe operations of food prep equipment to reduce complications and retain safety procedures

• Washed ingredients to prepare for use in different meals and recipes

• Sanitized food preparation areas, grills and equipment to avoid cross- contamination from raw items

• Created approximately 5-10 orders simultaneously during busy periods

• Grilled and deep fried various foods, including wings, fries, and pies

• Performed initial prep work for food items such as dough, wings, and pastas

• Recorded and reported status of various ingredient stock levels to notify manager to reorder products

• Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware

• Operated fryers and grills according to instructions to maintain safety and food quality

• Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.

Shift Manager

Pizza Hut - Russellville, KY

July 2014 to May 2019

• Opening and Closing Procedures Training & Development

• Basic Math

• POS Cash Handling

• Used software tools including POS System

• Directed workers in a retail setting

• Sold foods in store and to local addresses

• Managed a store

• Performed accounting duties

• Greeted and assisted customers

• Responded to customer questions and complaints both over phone and in person

• Directed workers in sales, inventory, checking cash receipts, customer service

• Monitored sales floor to ensure customer satisfaction

• Inventoried stock

• Delivered merchandise to nearby residential areas

• Used magnetic card readers, credit card machines, cash registers

• Managed schedules, accepted time off requests and found coverage for shifts

• Recruited, hired and trained new employees, including monitoring and review of individual performance

• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Key Holder Manager

Dollar General - Bowling Green, KY

August 2013 to December 2013

• Maintained clean work area

• Worked closely with front-end staff to assist customers and maintain satisfaction levels

• Processed all sales transactions accurately and promptly to prevent long customer wait times

• Operated cash register, collected payments and provided accurate change

• Resolved issues regarding customer complaints and escalated worsening concerns to General

• Manager for remediation

• Promoted specific item options to drive sales and achieve add-on purchases

• Welcomed customers, offering assistance to help find necessary store items

• Wrapped items and bagged purchases properly to prevent merchandise breakage

• Helped customers find specific products, answered questions and offered product advice

• Trained new team members in cash register operation, stock procedures and customer service

• Properly verified customer identification for alcohol or tobacco purchases

• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

Food Prep

Slappy'z Family Diner - Russellville, KY

August 2012 to December 2012

• Scrubbed pots, pans and trays by hand

• Replenished stations throughout restaurant, including cupboards and serving areas to meet employee and customer demands

• Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items

• Unboxed, stored and organized incoming kitchen supplies with every delivery

• Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen

• Moved food and supply items from delivery trucks to storage by unloading and organizing

• Wiped and sanitized various kitchen surfaces using specific cleaning supplies

• Replaced clean utensils in storage bins, enabling servers to grab forks, knives and spoons quickly

• Organized clean utensils in storage bins for servers to access easily

• Developed great team spirit with other personnel by pitching in and helping with task completion. Forklift Operator

Carpenter Company - Russellville, KY

May 2008 to February 2009

• Moved loads for transport

• Safely stored hazardous materials in correct areas

• Transported bulk materials to and from storage or processing areas

• Ran computer program to run production of Carpet Padding

• Entered in documentation to send to management

• Divided and sorted product shipments received using account information and shipping labels

• Estimated weights, heights and centers of balance to make precise placements

• Used equipment such as loaders, hand trucks, and forklifts safely

• Examined empty pallets for damage and moved pallets to proper storage areas

• Weighed materials and recorded weights on tags, labels and production schedules

• Maneuvered forklift over and around loaded pallets, boxes and other materials. Education

H.S. Diploma

Logan County High School - Russellville, KY

May 2007

Skills

• Basic Math

• Food Handling

• Retail Management

• POS

• Assembly

• Food Safety

• Merchandising

• Cash Handling

• Retail Sales

• Store Management Experience

• Shift Management

• Kitchen Experience

• English

• Pricing

• Recruiting

• Time Management



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