Claims Adjuster Customer Service
Resume:
Ashley O’Dell
Business Graduate with Proficient
Customer Service Experience
Contact
Woodstock, GA 30188
adxu2m@r.postjobfree.com
Objective
As a customer service expert, my primary objective is to support the functioning of businesses in customer service, providing support to customers and giving each customer a reason to return to do additional business with your company. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, exceeding company expectations, and having a leader mentality.
Education
Strayer University
Chamblee, GA
MA in Business Administration, Minor
in Leadership
GPA 4.0 – Graduating Year 2025
Education
Strayer University
Chamblee, GA
BA in Business Administration, Minor
in Project Management
GPA 3.83 – Graduated in 2022
Key Skills
Customer Service
CRM
Technologically Savvy
Communication
Problem-solving
Experience
October 2019 – June 2023
Customer Service Chat\Phones Representative • The Home Depot October 2017 – October 2019
Claims Adjuster\Team Lead • Aliera Healthcare
January 2014 – November 2017
Team Lead Claims Adjuster\Trainer • Fidelity National Home Warranty Responsibilities: Kept customers informed on the status of their order, reconciled errors in a cost-effective manner, resolved post-order issues such as returns and follow-ups to ensure all customer needs are fulfilled. Where needed, acted as liaison between customer and manufacturer, as well as between customer and freight carrier. Met or exceeded scorecard requirements for productivity, schedule adherence, quality, and attendance. Completed assignments accurately despite a large workload. Aided customers with special billing requests. Promoted company products, services, and savings plans when appropriate. Contacted insurance companies to check on status of claims payments and write appeal letters for denial on claims. Set up and managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Prepare and review operational reports and schedules to ensure accuracy and efficiency. References
Available upon request.
Contact this candidate