Customer Service Care Specialist
Resume:
Lemon Odom
“Kindness is doing what you can, where you are, with what you have.”
*** ****** ***** ** ********, TN 37190
*********@*****.***
EXPERIENCE
Sunglass Hut, Murfreesboro TN — Assistant Manager
Feb. 2023 - Present
●Create staff work schedules according to availability
●Ensure store cleanliness
●Provide Excellent Customer Service
●Drive sales and build morale
●Create incentives for good work
●Troubleshoot company tech
●Handling large sums of cash, and making company deposits
Stonekeepers, Murfreesboro TN— Shift Lead
July 2022 - January 2023
●Create fun, trendy posts for the company social media page (instagram and tik tok)
●Ensure store cleanliness
●Ensure staff is up to date on product knowledge and able to educate customers on it
●Excellent customer service
UnitedHealth Group, remote — Customer Care Specialist
August 2021- July 2022
●Make and manage member accounts
●Communicate with medical providers to meet member’s needs
●File claims on member’s behalf
●Provide excellent service
●Direct members to available resources in their area
EDUCATION
Warren County High School- Diploma
In high school, I was a member of BETA club, HOSA club, Advanced Choir, and the basketball team.
SKILLS
Leadership Development
Attention to Detail
Advanced Writing, and verbal communication skills
Optimistic
Sales Management
D.E.I. Expert
Fluent in Microsoft excel, word, and spreadsheet
Social Media Marketing
Business Analysis
AWARDS
Award for Relationship Building- UnitedHealth Group
Certificate of Excellence- TJ Maxx
LANGUAGES
Fluent- English
Written/Novice- Italiano
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