HEATHER N LEYVA

**** * ****** ***

SAN ANTONIO, TX 78210-3314

adxu1q@r.postjobfree.com

210-***-****

Career Objectives

To find a position with a company where I can apply my work experience and be an asset to that company.

Summary of Qualifications

Self-motivated, able to implement decisions and set effective priorities to achieve both

immediate and long-term goals.

Work History

Okin Process

July 2021- December 2022

Customer Service Representative

Handled government and federal calls for Verizon . Greet customers and determine the reason for the call, Processing client's requests and directives, Provide accurate and complete information using correct methods, Problem Solving within all protocols and tools,Verify and maintain customer account information, Daily communication with both internal and external customers, Handle customer escalations, Manage large amounts of incoming phone calls

CVS/Caremark, San Antonio, Texas

Pharmacy Technician

June 5, 2017- April 2019

Doctor calls - Took inbounds and made outbound calls. Interacted with physician offices to

obtain clarification of prescriptions. Used great communication and customer skills to

complete prescriptions in a timely manner.

Raul's Concrete

Secretary / Data Entry

Aug 20,2012 -Dec 19,2016

Accurately inputted new jobs into the computer, entered new customers into the computer, end

of the week payroll, customer service and communication at all times, answered multi line

phone, faxed, scanned when needed.

CVS/Caremark, SAN ANTONIO, Texas

CUSTOMER SERVICE REPRESENTATIVE

Sep 26, 2011 - Jul 15, 2012

Complete customer satisfaction.Explained to the members of their insurance information,

deductibles, copays, refilled prescriptions as needed, sent requests to physicians for new

prescriptions as well as additional refills, and provided overrides at local pharmacies for the

members as needed.

Omnicare ESC LLC, SAN ANTONIO, Texas

TRIAGE PHARMACY TECHNICIAN

Aug 20, 2007 - Mar 29, 2011

Responsible for solving customer questions and complaints. Contacted and sent information

to physicians to get prior authorizations. Prepared medications under the direction of a

pharmacist. Measured, mixed, counted out, labeled, and recorded amounts and dosages of

medications. Processed prescriptions by putting in data into the computer. Verified information

on the prescriptions. Contacted physicians for additional refills on prescriptions. Gathered

information for audits. Rebilled different insurances if necessary. Assisted in calling insurance

agencies to get claims paid.

Computer Skills

Typing Speed 45 Words Per Minute

Apple or Macintosh ComputersDatabase Software,Data Entry Terminal

email Software,Internet Browser, Peripheral Devices, Personal

ComputersSpreadsheet Software, Word Processing Software, Acss, Microsoft ready, 10-key, Docutrack, DI, OTXDX, Citrix

Contact this candidate