Loan Processor Customer Service

Michelle Zatizabal

Irvine, CA • 949-***-**** • adxu19@r.postjobfree.com

PROFESSIONAL SUMMARY:

A dynamic, dedicated, and successful salesperson with over 20 years of experience in the Banking, Lending, and Finance industries. Personable, communicative individual with a ‘can do’, positive attitude. Ability to meet department and personal goals under strict timelines. Top performer with proven sales track record, consistently providing a top-notch client experience.

Skills and Expertise:

Independent Self Starter

Trainer, Coach, Mentor

Efficient Multitasker

Strong Team Player

Excellent Time Manager

Excellent Negotiator

Critical Thinker

Planner and Organizer

Goal Setter and Achiever

Excellent Communicator

Strong Problem Solver

Strong Computer Skills

WORK EXPERIENCE:

Solar Energy Partners 2/01/2023 to current

Solar Sales Rep.

Cultivate leads

Sell and close potential clients on the benefit of Solar

AmeriSave Mortgage Corp., Irvine, CA 3/2022 to 10/2022

Senior Loan Officer

Actively made 40 outbound sales calls daily

Provided potential clients with extensive knowledge of loan programs and guidelines

Qualified borrowers for a variety of loan programs

Collected documentation from clients; submitted to underwriter

Collaborated with Loan Processors and Underwriters to meet Funding deadlines

Winnpointe Financial/Interactive Mortgage, Orange, CA 4/2019 to 2/2022

Senior Loan Officer

Originated Conventional, High Balance, Jumbo, FHA & VA Loans, using Encompass

Ranked consistently in top 10 out of 25 Loan Agents

Created and maintained client relationships and built referral business

Actively made outbound calls; 35% conversion ratio: Ranked top 5% on Team

Consistently exceeded sales goals

Collaborated with Loan Processor to resolve file problems to meet rate lock deadlines

Tri-Emerald Financial, Aliso Viejo, CA

Senior Mortgage Banker 9/2018 to 4/2019

Researched and secured the best Lender for the client

Funded 3-4 loans per month and made 85-100 outbound calls daily

Managed pipeline of 25 or more clients

Collaborated with Underwriting & Processing to resolve file problems

Bankers Preferred Mortgage, Inc., Santa Ana, CA 6/2017 to 9/2018

Processor, Broker’s Assistant

Lock, process, and submit FHA, VA, and conventional files to various lenders

Order credit reports, run DU & LP

Coordinate with Title and Escrow prior to close of loan

Coordinate client signings with notary companies

Stearns Lending, Yorba Linda, CA 2/2016 to 5/2017

Funder/Closing Disclosure Coordinator

Prepared CD’s according to TRID guidelines for wet and dry states, FHA and VA loans

Sent state regulations, investor requirements, and cost to cure (licensed in 46 states)

Reviewed documents for accuracy

Audited LE, prelim, taxes, and insurance requirements

Requested CPL, balance files, prepare wire request for accounting

State Farm Insurance, Chino Hills, CA 8/2014 to 2/2016

Client Services Rep. Insurance Services

Marketed and prospected for agency through various channels

Followed-up with underwriting to collect missing information and conditions

Prepared quotes for home, life, auto and general liability insurance

Resolved billing and payment issues, including escrow demands from mortgagee

Eastland Financial, Irvine, CA 6/2012 – 8/2013

Senior Funder

Funded FHA streamline, DU, LP, refinances, and purchases

Prepared collateral packages for correspondent bank

Requested funds from warehouse lines

Resolved investor conditions prior to loan purchase and shipped files to investors

CURRENT MORTGAGE LICENSES:

National Mortgage Licensing System License

License #1696926 – California, Arizona

EDUCATION: 1993-1995

Fullerton College

Business Administration

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