Telesales Help Desk
Resume:
FLORENCE
MWALUFU
SALES AND MARKETING OFFICER
Contact Info
PROFILE SUMMARY
WORK EXPERIENCE
MY SKILLS
Sales and telesales professional with experience in sales and marketing. In-depth knowledge of Excellent
salesmanship and persuasion skills, Organized and
thorough in all work. Equipped with Great communication skills, with superiors and peers, and top Customer-Service and Help Desk Skills.
Keeping in touch with sellers, traders, businesspeople, and distributors.
Leading and managing a team of salespeople within a company
Assign duties to members of a sales team, and mentor them.
Oversee the reservation process for multiple listings. Coordinate with property owners, hosts, and guests to ensure a smooth booking experience.
Manage communication between guests and hosts,
answering questions and addressing concerns
Oversee daily operations, staff, and guest
satisfaction.
Responsible for marketing the hotel.
Overall, they ensure a high-quality guest experience while operating efficiently and profitably.
Sales Manager 2023- Up-
To-Date
Emkay traders ltd
2022 July - 2023 :
Mombasa Holiday Lettings:
(Reservation)
2019 August - 2020
February : Mzedoo Medical
Center (Front Office)
Book keeping
Office management.
Event planning
Reservation/booking
adxu0j@r.postjobfree.com
Mombasa.
2020 APRIL - 2022 January:
Bread and Butter Resort:
(Operation)
Answering phone calls and redirecting them when
necessary.
Managing the daily/weekly/monthly agenda,
meetings, and appointments •
Preparing and disseminating correspondence,
memos, and forms.
Customer relation
Content creation
Administration.
Marketing
Course-Driving Class B.C.E
Kenya Polytechnic
University College NairobI
2017
Diploma in Sales and marketing.
Academic Excellence in Sales and Marketing with a
pass
EDUCATION HISTORY
REFEREES
Muli Francis Munyao
Executive Director
Mombasa Holiday
Lettings
Unik Driving School . 2017
Augur Computer College
2017
Course-Computer packages, Including Microsoft
word, Excell and Publisher.
Mwakitawa Girl’s High
School 2016
Kenya Certificate of Secondary Education
Mwamunga Primary School
2012
Kenya Certificate of Primary Education
Shadrack chumba
Clinical officer
MCRH Voi
Hezekiah
Mwadeghu
Anesthetist KNH
Nairobi
Kennedy Mauka
Principal Ass ICT
officer Kenya
wildlife service
Tsavo East N. Park
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