Call Center Scheduling Coordinator
Resume:
Summer Blue-Duper
Chesterfield, VA 23234
*********************@*****.***
Objective: Seeking a position that allows me to use my knowledge, and training as a Dental/Medical Professional, with the ability to obtain continuous professional growth.
Education:
ATI Career Center Dental Assisting - 2006-2007
Former Nurse aide 2000-2016
CPR Certified
Skills:
● Practice & Assistant Management/Supervisor Roles
● Lead Call Center Rep.
● Medical & Dental Terminology
● JAY GIER Phone CERTIFIED 5* CALL
● Respond to high volume inbound calls
● Ability to positively handle patient concerns and prioritize multiple tasks in a fast- paced environment
● High levels of accountability and initiative, friendliness, outgoing and motivated personality
● Billing Coordinator
● Treatment coordinating patient financial arrangements
● Insurance claims & submissions same day as patient treatment. ICD-10 codes
● Follow-up/track/manage all insurance accounts receivables.
● Verify insurance benefits prior to the New Patient Appointments. Medicaid/Commercial/Medicare
Professional Experience
Family Dental Richmond, VA
Practice Manager March 2020- Covid-19 Separation
Hands Across America CPR
Owner/Instructor AHA & ARC Certified Instructor
VCU Dental Care Richmond, VA
Oral Surgery Billing Coordinator May 2018- Current Oral Medicine Coordinator September 2017-May2018
● Check in/out patients
● Confirm Appointments
● Daily correspondence with Physicians/ Pharmacies/Physical Therapist
● Medication Refills
● Coordinate and schedule patient care for multiple providers/residence
● Register patients for Oral Surgery walk in clinic
● Billing for MCV’s Nelson Clinic for Department of Oral Surgery Dr. Richard L Byrd & Associates Richmond, VA
Pre-Authorization Coordinator/ Tx Coordinator April, 2015 – June 2017
● Responsible for all DentaQuest patient’s submissions
● Assist Dr. during Consultation for Tx
● Submit Narratives for Appeals for Denied Tx
● Monthly Reports, Goals
● Care Credit Financing / in office payment plans Orthodontic/Invisalign Tx
● Correspondence with Responsible parties, DentaQuest re: approvals/denials/appeals
● Assist Billing Supervisor with Doctor Credentialing
● OrthoTrac & Dentrix Software
Midlothian Family Dentistry General/Sedation Dentistry/Orthodontics Midlothian, VA
Lead Call Center Scheduling Coordinator,July 2014- March 2015 Responsible for scheduling a productive schedule for 3 Drs. & 6 Hygienist
● Jay Gier phone Certified
● Lead rep over 5 call center reps
● Schedule new & existing patient appointments
● Scheduling for multiple Drs. Sedation, Implants, Orthodontic, General Dentistry treatments
● Pre/Post op calls for all Sedation patients and/or major Tx performed
● Correspond with pharmacy re: call in prescribed medications into Pharmacy White Orthodontics Glen Allen, VA
Front office Coordinator,May 2013 – May 2014
● Responsible for all patients experience from start to finish
● Coordinate daily Schedule for New & Existing Patients using Oasys & Ortho II
● End of Day closing out
● Tx Coordinating
● Insurance Verification
Aspen Dental Syracuse, NY Lead Call Center Rep. Jan 2012- April 2013
● Answered calls for and scheduled appts. for over 700 locations
● Various duties as assigned by the Call Center Leadership team
● Monitored calls all in queue
● One On One call trainings (Blind calls)
● Monitored call center reps calls for accuracy
● Coaching
Monarch Dental & Associates Dallas, TX traveling team throughout Dallas, Ft. Worth area Assistant Orthodontic Manager & Pt. Coordinator for General Dentistry, July 2008- 2011
● Assist in managing a Team of 6 Assistants
● Coordinating/scheduling daily flow of Traveling to and from each location
● Scheduled Orthodontic Tx for 6 General Dentistry offices using QSI software
● Insurance verification PPO, DMO, Discount programs, EOB’s, IN/OON
● Provided full detail financial arrangement/contracts
● Medicaid submissions for Tx via mail
● Assist Doctor in procedures, scheduled future Tx, recall (General Dentistry)
● 98% collection percentage for Orthodontics to obtain Monthly goals and Bonuses references available upon request
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