Summer Blue-Duper

**** ********* **

Chesterfield, VA 23234

804-***-****

adxtza@r.postjobfree.com

Objective: Seeking a position that allows me to use my knowledge, and training as a Dental/Medical Professional, with the ability to obtain continuous professional growth.

Education:

ATI Career Center Dental Assisting - 2006-2007

Former Nurse aide 2000-2016

CPR Certified

Skills:

● Practice & Assistant Management/Supervisor Roles

● Lead Call Center Rep.

● Medical & Dental Terminology

● JAY GIER Phone CERTIFIED 5* CALL

● Respond to high volume inbound calls

● Ability to positively handle patient concerns and prioritize multiple tasks in a fast- paced environment

● High levels of accountability and initiative, friendliness, outgoing and motivated personality

● Billing Coordinator

● Treatment coordinating patient financial arrangements

● Insurance claims & submissions same day as patient treatment. ICD-10 codes

● Follow-up/track/manage all insurance accounts receivables.

● Verify insurance benefits prior to the New Patient Appointments. Medicaid/Commercial/Medicare

Professional Experience

Family Dental Richmond, VA

Practice Manager March 2020- Covid-19 Separation

Hands Across America CPR

Owner/Instructor AHA & ARC Certified Instructor

VCU Dental Care Richmond, VA

Oral Surgery Billing Coordinator May 2018- Current Oral Medicine Coordinator September 2017-May2018

● Check in/out patients

● Confirm Appointments

● Daily correspondence with Physicians/ Pharmacies/Physical Therapist

● Medication Refills

● Coordinate and schedule patient care for multiple providers/residence

● Register patients for Oral Surgery walk in clinic

● Billing for MCV’s Nelson Clinic for Department of Oral Surgery Dr. Richard L Byrd & Associates Richmond, VA

Pre-Authorization Coordinator/ Tx Coordinator April, 2015 – June 2017

● Responsible for all DentaQuest patient’s submissions

● Assist Dr. during Consultation for Tx

● Submit Narratives for Appeals for Denied Tx

● Monthly Reports, Goals

● Care Credit Financing / in office payment plans Orthodontic/Invisalign Tx

● Correspondence with Responsible parties, DentaQuest re: approvals/denials/appeals

● Assist Billing Supervisor with Doctor Credentialing

● OrthoTrac & Dentrix Software

Midlothian Family Dentistry General/Sedation Dentistry/Orthodontics Midlothian, VA

Lead Call Center Scheduling Coordinator,July 2014- March 2015 Responsible for scheduling a productive schedule for 3 Drs. & 6 Hygienist

● Jay Gier phone Certified

● Lead rep over 5 call center reps

● Schedule new & existing patient appointments

● Scheduling for multiple Drs. Sedation, Implants, Orthodontic, General Dentistry treatments

● Pre/Post op calls for all Sedation patients and/or major Tx performed

● Correspond with pharmacy re: call in prescribed medications into Pharmacy White Orthodontics Glen Allen, VA

Front office Coordinator,May 2013 – May 2014

● Responsible for all patients experience from start to finish

● Coordinate daily Schedule for New & Existing Patients using Oasys & Ortho II

● End of Day closing out

● Tx Coordinating

● Insurance Verification

Aspen Dental Syracuse, NY Lead Call Center Rep. Jan 2012- April 2013

● Answered calls for and scheduled appts. for over 700 locations

● Various duties as assigned by the Call Center Leadership team

● Monitored calls all in queue

● One On One call trainings (Blind calls)

● Monitored call center reps calls for accuracy

● Coaching

Monarch Dental & Associates Dallas, TX traveling team throughout Dallas, Ft. Worth area Assistant Orthodontic Manager & Pt. Coordinator for General Dentistry, July 2008- 2011

● Assist in managing a Team of 6 Assistants

● Coordinating/scheduling daily flow of Traveling to and from each location

● Scheduled Orthodontic Tx for 6 General Dentistry offices using QSI software

● Insurance verification PPO, DMO, Discount programs, EOB’s, IN/OON

● Provided full detail financial arrangement/contracts

● Medicaid submissions for Tx via mail

● Assist Doctor in procedures, scheduled future Tx, recall (General Dentistry)

● 98% collection percentage for Orthodontics to obtain Monthly goals and Bonuses references available upon request

Contact this candidate