Medical Assistant Customer Service
Resume:
LAUREN ASHFORD
Chagrin Falls, OH *****
adxtyh@r.postjobfree.com
Experienced medical professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities. Superb analytical and problem-solving skills. Excellent communication skills, with an eye for detail. Proficient in the use of various computer applications. Extremely productive
in high volume, high stress, environments. Recognized for professionalism, flexibility, dedication, work ethic and the ability to achieve results.
SKILLS
CPR
EKG
Microsoft Word
Triage
Autism experience
Experience administering injections
Organizational skills
Pediatrics
Front desk
Vital signs
Cashiering
Patient care
Medical records
EMR systems
Computer operation
Management
Administrative experience
Customer service
Leadership
Child & family counseling
Medical scheduling
Communication skills
Medical Office Experience
Laboratory Experience
Intake
Medication administration
Medical terminology
Anatomy knowledge
Patient Care Assessment
EMPLOYMENT EXPERIENCE
PSI Solutions, Twinsburg, OH 2018-2022
School Based Clinician
Administered oral, IV and intra-muscular medications and monitored patient reactions.
Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Assessed patient conditions, monitored behaviors and updated supervising physicians’ observations and concerns.
Helped patients and families feel comfortable during challenging and stressful situations, remoting recovery and reducing compliance issues.
NEON, Pediatrics, Cleveland, OH 2011-2017
Medical Assistant
Obtaining vital signs, labs and injections, EKG'S.
Patient scheduling, medical record maintenance.
Room, instrument and patient prep.
Inter- departmental communication and inventory.
Assists Doctors with patient care.
Adhering to the highest standards of compassion, professionalism and stewardship.
Performing administrative duties.
Communicating with patients.
Working as a team to manage patient flow and medical needs.
LAUREN ASHFORD PAGE TWO
adxtyh@r.postjobfree.com
Whole Foods Market, Education Alternatives, Beachwood, Willoughby, OH 2006-2010
Customer Service Cashier, Aide
Greeted customers and responded to informational requests.
Collected credit card and cash payments to complete transactions for customer orders.
Built loyal clientele through friendly interactions and consistent appreciation.
Maintained cleanliness and presentation of stock room and production floor.
Counted tills at beginning of shift with start money and balanced and reconciled register,
reflecting financial discrepancies, refunds and account deferrals.
EDUCATION AND TRAINING
Cleveland Institute of Dental and Medical Assistants, Cleveland, OH Medical Assistant Certification
Shaker Heights High, Shaker Heights, OH Diploma
CERTIFICATIONS
Certified Medical Assistant CPR Certification AED Certification BLS Certification
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