Customer Service Health Aide

Shernette L. Morgan

Springfield Gardens, New York 11413

adxty7@r.postjobfree.com

PHN: 347-***-****

Objective:

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction.

Employment:

United State Postal Services, Queens, New York

Customer Service Supervisor 2018 – Present

●Perform daily customer service supervising duties, which includes employees on route deliveries and on site

●Overseeing the sorting and dispatching of incoming and outgoing mails

●Ensure parcels and freight packages are ready for pickup to meet customers expectations

●Weekly meetings with carriers to ensure that delivery targets are met, and the customer remains happy

●Complete weekly reports on target delivery completed

●Problem solved customers issues on site and over the phone

●Provide on time emails response to internal and external customers

City Carrier Assistant (CCA) 2016 - 2018

Routes or cases all classes of mail in sequence of delivery along an established route. Rearranges and relabels cases as needed.

Withdraws mail from the distribution case and prepares it in sequence for efficient delivery independently or by another carrier along an established route. Prepares and separates all classes of mail to be carried by truck to relay boxes along route for subsequent delivery.

Handles undeliverable mail in accordance with established procedures.

Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed. Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail.

Uses portable electronic scanner as instructed.

Delivers and collects charges on customs, postage-due, and C.O.D. mail matter. Delivers and obtains receipts for registered and certain insured mail. Signs for such matter, except insured mail, at the post office before beginning route and accounts for it upon return by payments of the amounts collected and delivery of receipts taken.

Deposits in the post office mail collected on the route upon returning from the route.

Checks, and corrects if necessary, mailing cards from advertisers bearing names and addresses of customers or former customers on the route.

Furnishes customers with postal information and provides changes of address cards and other postal forms as needed.

Report to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment.

Becomes proficient, when assigned to a route, in the casing of mail on other routes as assigned.

Works professionally with other employees in the office.

Perform clerical duties and be required to pass examinations on scheme of city primary distribution.

All-Metro Health Care, New York, New York 2009 - 2018

Home Health Aide

Maintain the supervision of the health and welfare of the participant living in the community, safely monitoring patients from harmful activities

Supervise patients with personal care.

Provide a full range of health-related services including assisting patients with medication, administration, home management and personal care to patients in a variety of setting, including the homes, nursing homes and hospitals.

Provide home and health related services including emotional, physical and psychological support to assist patients to cope with disability in order to lead a more fulfilling life.

Assess and evaluate client development, monitor the effectiveness of ongoing programs to ensure patients medical needs are met and reported in a timely manner.

Personal Touch Inc., Jamaica, New York 2007- 2016

Home Health Aide

Assist the elderly with their daily routines of living.

Provide a variety of personal care, assistance and household services to patients and motivate the patients to lead a more active life.

Provide a full range of health-related services including assisting patients with medication, administration, home management and personal care to patients in a variety of setting, including the homes, nursing homes and hospitals.

Prepared food according to specifications of the patients.

Patient Care Inc., Queens, New York 2002-2006

Home Health Aide

Assist the elderly with various chronic illness as well as an assisted patients with their routines of living achievement and personal skills.

Strong communication, interpersonal, problem solving, critical thinking and decision-making skills.

Administered fast and accurate emergency procedure such as CPR.

Education:

Penn Foster, Scranton, Pennsylvania

High School Diploma obtained 07/2015

Certification:

Emergency Care, Brooklyn, New York

FEMA Certification 2016

Manhattan Institute, New York, New York

Certified Nursing Assistant 2010

EKG/ Phlebotomy 2010

Patient Care Inc, Queens, New York

Home Health Aide Certification 2003

Contact this candidate