Customer Service Guest

Curriculum Vitae

PERSONAL DETAILS

PINKESH RASANIA

Date of Birth : 22nd April 1975 Gender : Male

Nationality : Indian

Address : 18A/5, 1st Floor,

Amina House, Bazaar Lane, Khar Danda, Khar (W), Mumbai 400052

Language known : English, Hindi, Marathi & Gujarati Mobile : 986-***-****

Email : **************@*****.***

CAREER OBJECTIVES

Seeking to secure a position that poses a definite challenge and offer to increase my knowledge.

To work for a dynamic technical and professionally managed company where teamwork is an essential part of the organization.

Seeing position that offers excellent opportunity for advancement and growth.

A position that allows me to contribute my skill in customer service and experience, giving me the chance to communicate to several different people.

To obtain a position in a professional business environment that allows me to grow within it as provide me with the training necessary to succeed.

EDUCATION QUALIFICATION:

Graduation done in B.com from Commercial University of Delhi in June 2006

H.S.C in the year 1995

S.S.C in the year 1992

COMPUTER & APPLICATION KNOWLEDGE:

Property Management (I.D.S.) Bangalore (Hotel)

Hot Net (Hotel)

Fidelio (Hotel)

Microsoft Office

WHMS

CRM

HRIS Attendance system

WORK EXPERIENCE:

CONFETTI DIGITAL SOLUTIONS

Manager HR & Administration (July 2022 – Till date)

Responsibilities HR: Recruiting employee, Talent acquisition making offer letter,

Appointment letter & Increment letter, exit formalities, Bank account opening for employees,

Responsibilities ADMIN: Allotment of systems to employees and keeping track of it, I.T inventor, buying new systems, Vendor & property management.

WYP BRAND SOLUTION PRIVATE LIMINTED & WONDRLAB INDIA PRIVATE LIMITED Executive HR & Administration (April 2021 – June 2022)

HOTEL BAWA INTERNATIONAL (2 years)

Operation Manager (May 2019 to March 2021)

Maximizing the overall revenue for the Hotel Marketing/Sales and Admin functions

Ensuring appropriate Customer/Guest Service support Managing and resolving all the Guests Complaints

Coordinating with HR team and assisting them with necessary support.

Banquets coordinator Managing VIP parties. Managing morning breakfast

And cooperate lunch. Training staff for front office and F& B.

HOTEL SEA PRINCESS (4 year)

Operation Manager (May 2014 to April 2019)

Maximizing the overall revenue for the Hotel Marketing/Sales and Admin functions

Ensuring appropriate Customer/Guest Service support Managing and resolving all the Guests Complaints

Coordinating with HR team and assisting them with necessary support.

Coordinating with F&B team.

TECH MAHINDRA (3 GLOBAL SERVICES UK (7 Years & 5 Months) Lead Advisor & Mentor (Oct 2006 to March 2014)

Admin in charge for a year

HOTEL GOLDEN MANOR (10 Years)

Operation Manager (July 1996 to Sep 2006)

Maximizing the overall revenue for the Hotel Marketing/Sales and Admin functions

Ensuring appropriate Customer/Guest Service support, managing and resolving all the Guests Complaints

Property management

Coordinating with HR team and assisting them with necessary support

Banquets.

SKILLS

Team Player

Monitoring Skills

Time Management

Negotiation

Judgment and Decision Making

Contact this candidate