Summary

Skills

Experience

Melissa Bazan

Jourdanton, TX 78026

830-***-****

adxtv6@r.postjobfree.com

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Technical Support

Conflict Mediation

Active Listening

Problem Solving

Multi tasking

Organizational Skills

Interpersonal Skills

Computer Literacy

Data Entry Skills

Time Management

Product Knowledge

Complaint Resolution

Credit Card Payment Processing

Typing 35 WPM

Walmart Supercenter December 2017 to Current

Customer Service Representative

Pleasanton, Texas

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Demonstrated excellent communication skills in resolving product and consumer complaints. Upheld quality control policies and procedures to increase customer satisfaction. Developed strong customer relationships to encourage repeat business. Assisted customers with making payments or establishing payment plans to bring accounts current. Set up and activated customer accounts.

Mentored new employees on procedures and policies to maximize team performance. Tex Best Travel Center August 2014 to November 2017 Shift Leader

Coached team members to increase productivity and reduce workplace accidents. Mentored and coached staff by giving employees suggestions and feedback to improve job performance.

Supervised and led employees to maintain productivity and customer service levels. Complied with company safety procedures, policies and regulations to promote safe working environment.

Checked orders for quality and completeness.

Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Assessed reports and adjusted workflows to realign with targets. Positioned skilled staff in key areas throughout shift to optimize department productivity. Assisted general manager with operations game plan and company initiatives implementation. Education and Training

Upheld company standards and compliance requirements for operations. Oversaw quality control to identify inconsistencies and malfunctions. Maintained positive working relationship with fellow staff and management. Identified needs of customers promptly and efficiently. Set specific goals for projects to measure progress and evaluate end results. Texas A & M Extension May 1996

Business Management Certificate: Business Administration And Management San Antonio, TX

Pleasanton High School May 1984

High School Diploma

Pleasanton, TX

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