RESUME

MOHAMED SHAHUL SAHARAN.S Mobile : +974-********

IT ENGINEER/ OFFICER Mail: adxtur@r.postjobfree.com Valid Qatar Driving license

PERSONAL SUMMARY

A confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer-based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Work Experience: (10 Years)

Working as IT Officer at Infraroad Trading and Contracting L.L.C, Doha – Qatar from August 2018 to till date.

1. Project: Road Improvement of Immigration Interchange R/A (Worked as an IT Officer from Aug 2018 to September 2019)

2. Project: HIAEP0012 -Western Taxiway and Stand Development Works

(Worked as an IT Officer from Oct 2019 to Jun 2021) 3. Project: D&B Wakrah and Wukair TSE Line (Worked as an IT Officer from Jul 2021 to till date)

Worked as IT Support Engineer at IMAR Trading and Contracting W.L.L, Doha

–Qatar from November 2013 to August 2018.

1. Project: Sidra Medical and Research center (Worked as an IT Site Engineer from Nov 2013 to September 2017)

2. Worked as a IT Desktop Support Engineer at Head Office from October 2017 to August 2018

Worked as a IT Support Engineer for Human Base India Inc. from Bangalore- India April 2011 to October 2013

Worked as a Customer Support Engineer for Symmetrix Computer Systems Pvt. Ltd Bangalore-India from August 2010 to March 2011

. EDUCATIONAL QUALIFICATION

Completed Bachelor of Engineering in Computer Science with 61% from Anna University, Trichy, Tamil Nadu, India in 2009.

Completed HSC with 71.4% from St. Joseph’s Hr. Sec School, Rameswaram.

Completed SSLC with 65% from St. Joseph’s Hr. Sec School, Rameswaram. Professional Certification

Microsoft Certified IT Professional (D970-0393)

Windows Server Active Directory (D968-4805)

Windows Server Network Infrastructure, Configuration (D969-1601)

Windows Server Administrator (D970-0395)

Responsibilities

Managing and maintaining the computer systems.

Resolving printer and plotter issues, installations, connectivity and sharing.

Troubleshoot Network connectivity (LAN) issues

MS outlook configuration, backup, restore and troubleshooting.

Establishing new office set up and Wi-Fi router set up.

Bio metric device installation and enrolling the staff according to the shift schedules.

Operating Systems (OS) installation & re-installation, upgrades and patches for desktops and Laptops.

Managing network related issues like network connectivity and assigning of IP address.

Depending up on the designation allotting High or Low specification systems to the staff and updating the records accordingly

Maintaining up to date records regarding in and out of systems received and distributed among the staff

Updating monthly reports regarding the fixed assets, transfer assets including staff details and reporting to the concerned departments as accordingly

Enrolling the staff details in Biometric device on the site Office and Updating the reports to concern departments.

Troubleshooting of various hardware and software problems in Desktops and Laptops.

Assembling, Troubleshooting and Maintaining PCs.

Excellent in maintaining Microsoft Exchange Servers

Communication and team building skills with ability to work independently or in a team

Installation, managing and troubleshooting IP Phones.

Maintain and configure IP Phone through PABX Alcatel system

Provide remote support to different locations through remote desktop connection

Updating IT assets details in business application.

Creating new users on server and giving their rights through Ad as per the department

Managing and troubleshooting Televisions and all Video conferring software’s

(Zoom. Microsoft Meeting, WebEx, etc…)

Coordinating with vendors for the replacement of hardware & software materials in case of hardware failure or up-gradation

Responsible for all IT related works at site

Monitoring Antivirus and network security and alerts.

Responding in a timely manner to service issues and requests.

Monitoring Antivirus and network security and alerts. PERSONAL DETAILS

Date of Birth : 15-02-1988

Gender : Male

Language Known : English, Tamil, Malayalam, Hindi

Nationality : Indian

Address : Wakra, Qatar.

DECLARATION:

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Place: Doha, Qatar Yours faithfully

Date: Mohamed Shahul Saharan

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