Updated **/**/****

MELISSA E SMITH-SNOW

Clerical/Customer Service

***** ********* **** ***** /***********, Fl 34491

adxttk@r.postjobfree.com – 352-***-****

ABILITIES

I have multiple years of experience in clerical work which includes, but not limited to the following:

● Data entry

● Customer service (retail/wholesale/medical)

● Multi-line phones (retail/wholesale/medical)

● Inbound phone sales

● Cashier

● Retail floor associate (apparel, jewelry, merchandising, stocking, fitting room, customer service/returns/modular relay)

● ER/medical registration

● Training others /go to person

WORK EXPERIENCE

WALMART

17961 US HWY 441, Summerfield, FL 34491 352-***-**** June 2013 – March 2017 and also August 2018 - October 2021 JEWELRY FLOOR ASSOCIATE

● Retail

● Cashier

● Customer service

● Jewelry counter

● Fitting room attendant

● Stocking inventory

● Merchandising

● Answering multi-line phone

● Daily reports (morning gold and diamond)

● Receiving (entering incoming merchandise into system) SAM’S CLUB

755 US HWY 441, Lady Lake, Fl 32159 352-***-****

November 2017 - March 2018

CASHIER

● Retail

● Cashier

● Answering multi-line phones

● Zoning merchandise

PATIENT ACCESS SERVICES (Ocala Regional Medical Center) 335 Crossing Blvd, Orange Park, Fl 32073 904-***-**** March 2000 – September 2005

ER REGISTRATION SPECIALIST 7P – 7A

● Data entry/meditec system

● Registering incoming patients (demographics, etc.)

● Updating info of returning patients

● Obtaining ID

● Insurance verification/work comp. info

● Trained new employees for new hospital

● Go-to person for overnight personnel in registration/both hospitals

● Daily/nightly reports

● Helped patients to their rooms

● Retaining co-pays when required

● Follow-up /signatures upon discharge

● Early mornings, help inpatients/outpatients to their rooms G & S PACKING

16600 County Road 25, Weirsdale, Fl 32195 352-***-**** October 1986 – March 2011

DATA ENTRY / INBOUND CALL CENTER

CUSTOMER SERVICE SUPERVISOR

● Supervisor in customer service. Main duty is to help assist the store owners

(wholesale). Also, to help with problem orders on the retail end. Supervising 2+ employees during busy season

● Training new employees

● Data entry

● Assisting data entry supervisor

● Helping with problem orders/disgruntled customers

● Answering multi-line phones

● Inbound calling center

● Filing

● Faxing

● Scanning

● Mailings (UPS/ USPS/ FED EX) weighing/labeling

COMMERCIAL CLEANER

Self Employed March 2009 – September 2011

● Residential

● Commercial

● Home/office

● All aspects of housekeeping

● Disposing of all trash

● Cleaning all bathrooms

● Sweeping/vacuum/mop all floors

● Dusting

● Cleaning of all counters/desks

HARBOURSIDE HEALTH CARE

Off Lake Weir Ave, Ocala, Fl

November 1999 – March 2000

Patient Tech/CNA/Student

● Completion of CNA inhouse classes.

● Helping residents with day to day activities

● Filling in reports when tasks completed

● Cleaning rooms

● Helping residents up and into chairs

EDUCATION

CFCC

3001 SW College Road, Ocala, Fl 34474 352-***-**** PRE-NURSING

● 2 years prerequisites

● Medical terminology

● Anatomy & physiology

● Math for health occupations

● General psychology

● Abnormal psychology

● Humanities

● English comp I/II

● Math

*As you may have noticed, there are some dates that lapse/overlap. I had a child in 2006 of which was a high-risk pregnancy. Also, with G & S Packing, the last few years I had worked seasonally.

REFERENCES

Jaanai Hamilton – 352-***-**** - 352-***-****

Travelling Nurse/LPN

Friend and previous co-worker at Ocala Regional Medical Hospital Eve Marie D’Souza – 352-***-****

Registered Nurse

Friend and previous co-worker

Teddy Allysa 352-***-****

Co-worker / jewelry manager Walmart

Jane Kutt 352-***-****

Hospital registrar

Friend / previous co-worker

Contact this candidate