Crew Team Member

RHEALYN Salinas * Bacoor, Cavite LABAY Philippines

**********@*****.*** +639*********

PROFESSIONAL SUMMARY

Five years of dedicated experience working in the fast service restaurant industry. Positivity and strong interpersonal, organizational, and teamwork skills. Professional who can multitask and plan, and who is dependable, punctual, and adaptive.

SKILLS

Master Point of Sale (POS) computer system for automated order taking. Prepare food in a fastpaced environment while consistently meeting high quality standards. Flexible, willing to take on more responsibilities as needed. Proper food handling methods, interpersonal skills, multitasking and food preparation. Excellent customer service and can work well under pressure. WORK EXPERIENCE

Brick Wood American and Mexican Restaurant

Jan2022 - Jan 2023

Crew Member/Casheir/Server

Providing excellent service to ensure customer satisfaction. Taking customer orders and delivering food and beverages, Up-selling to increase revenue, making menu suggestions, responding to inquiries, and providing customers with additional information. Ensure the shop floor was maintained to a high standard and all merchandise was displayed neatly at all times, especially during busy periods. Carried out all transactions on cash, card payments, and refunds or exchanges.

Regularly trusted to open and close store, including the balancing the cash drawer, Handling and reporting the daily sales. Organizing and managing every aspect of an event. Assembling and packing takeaway orders.

For Barista, Preparing hot and cold drinks, such as lemonade, Iced tea, Hot and cold coffee, and Shakes and Cocktails, Cleaning and Sanitizing work areas. Responsible of the daily, weekly and monthly inventory of the bar items. Day’s Hotel Tagaytay

August. 2018 – November. 2018

Room Attendant(OJT)

Removed soiled sheets and towels to replace them with fresh linens. Gathered adequate supplies prior to shift start for a smooth workflow. Reported equipment and product needs in advance.

Completed pre-cleaning tasks to prepare rooms for deep cleaning Demonstrated initiative to complete housekeeping tasks with minimal supervision. Utilized proper sanitizing techniques to minimize infection and cross-contamination risks. Sorted linens and clothes to properly load washers. Completed cleaning duties on time and according to schedule. Met guest needs by delivering requested items and cleaning up spills. Jollibee Foods Corp. SM Bacoor L3

May 2015 – Dec 2019

Crew Team Leader

Assist management in tracking employee workflow, goals, and motivations. Collaborated with colleagues and co-workers to deliver quality customer experience. Taking customer orders and delivering food and beverages, Up-selling, making menusuggestions, responding to inquiries, and providing customers with additional information. Ensured staff completed all shift tasks.

Resolved customer complaints.

Accountable for the staff's weekly schedule.

Manage, lead, and train staff to develop individual skills and achieve overall objectives Manage the day to day operations, Production controller. Handling staff monthly meeting, If necessary, perform staff duties as well. Handling stocks inventory.

Supported crew members by cross-training in different roles. Jollibee Foods Corp. AntipoloCapitol

Oct. 2014 – Apr. 2015

Crew Member/Cashier/Server

Greeted custom/Taking orders, do suggestive selling to increase revenue. Handled service request promptly and satisfied customers.

Kept supplies, materials and equipment prepared for daily use. Prepared customer orders with speed and accuracy.(dine-in/take-ot) Maintained high cleanliness and adhere to health code standards Cross-trained in multiple positions to assist during busy periods. Can switch out the kitchen station as necessary.

EDUCATION

Bachelor of Science in Hotel and Restaurant Management Cavite State University Imus Campus 2016 – 2022

CERTIFICATES EARNED

Food and Beverage NC II Housekeeping NC II Front Office NC II REFERENCE

Gretchen Cordero – 097******** - Former Restaurant Manager Querl Cariaga – 093******** - Former Restaurant Mananage Rhealyn Labay

Applicant

Contact this candidate