JENNIFER BOWENS

703-***-****

JENNIFERBOWENS@YAHOO

HOUSTON, TX

Skills and Certification

• Certified Epic Inpatient Orders Senior Analyst

• 9 years of experience working in the healthcare industry specializing in Epic Implementations and upgrades.

• Design, build, and implement Epic software based on user requirements and industry best practices.

• Successful implementations specializing in the build of Epic Inpatient, navigators, order set build, EAPs, system lists, printing, best practice advisories, decision support, workflow design and build, and specialized content.

• Customer service with attention to detail and follow through on resolving complex issues; effective communicator with ability to work collaboratively in a multi-facility hospital setting with demonstrated analytical, problem-solving, and decision-making skills.

EXPERIENCE

DECEMBER 2017 – PRESENT

CERTIFIED ORDERS ANALYST, LOUISIANA CHILDREN’S MEDICAL CENTER (LCMC) Ensure end user specifications are met by designing, testing and providing real time implementation and support of the Epic Orders Application. Conduct qualitative and quantitative analysis on collected data and information as part of application requirement gathering. Build of order panels, order sets, BPAs, smart tools, printer configuration and mapping, complete build of inpatient system lists for full cycle implementations. Serve as application specialist for all issues relating to Inpatient printing, SER and EMP troubleshooting, research in order transmittal. Provide support for escalated tickets in Service Now. Provided support and build for 6 full cycle implementations and 3 upgrades.

JULY 2022 – OCTOBER 2022

CERTIFIED ORDERS ANALYST, MONTEFIORE HEALTH (TEKSYSTEMS) Consultant orders analyst. Served as a member of the Orders team. Assisted in completion of Nova notes and build for upgrade. Completed service ticket requests as needed. Orderset build, EAP modification, smarttool editing. APRIL 2017 – DECEMBER 2017

PRINCIPAL TRAINER, ERLANGER HEALTH (CSI CONTACTOR) Train physicians, residents, fellows, and medical students for the inpatient orders and surgery teams. Specialize in surgical, inpatient, meaningful use, and core measures. Lead personalization labs and assisted physicians with customizing templates, smarttools, orders, 2

and ordersets. Train users on Dragon talk to text application. Edit, test, and provide updates to lesson plans for ongoing classes. At the elbow support during Go-Live. JULY 2015 – APRIL 2017

INSTRUCTIONAL DESIGN ANALYST, JOHNS HOPKINS HEALTH SYSTEM MST build and maintenance of Inpatient Orders for the Johns Hopkins entities, create users and patients in the master training environment (MST) using Scotty teleportation and manual mitosis duplication. Create and conduct adobe connect webinars for credentialed trainer updates and issue resolution. Conduct end user pilot sessions to showcase training curriculum and adjust any training workflows that need to be emphasized at entities going live with Epic. Write classroom curriculum, train and credential additional classroom trainers from within the organization or outside consultants to assist with super user and end user training. Continue the duties of an Epic credentialed trainer when necessary, which includes training courses when needed.

APRIL 2014 – SEPTEMBER 2014

CREDENTIALED TRAINER, NOVANT HEALTH (TEKSYSTEMS CONTRACTOR) Train and coach physicians, residents, fellows, and medical students for the inpatient orders team. Specialize in surgical, inpatient, meaningful use, and core measures. Assist physicians with customizing their templates, smarttools, orders, and ordersets. Edit, test and provide updates to lesson plans for ongoing classes. Provide support during Go-Live. EDUCATION

MAY 1995

BA LIBERAL ARTS, GRAMBLING STATE UNIVERSITY

SKILLS

• Experience with client/server and host-based

systems

• Project Management

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