Neesha Lee

Chicago, IL adxtsm@r.postjobfree.com 773-***-****

Education

Northern Illinois University Dec 2022

Master of Science in Data Analytics

University of Illinois at Chicago May 2013

Bachelor of Arts in Psychology Minor: Mathematics

IBM Data Analytics with Excel and R Professional Certificate Apr 2022

Data Analysis Visualization Certificate Nov 2021

Data-Driven Process Improvement Certificate Dec 2021

Applied Analytics and Data for Decision Making Certificate Dec 2021

Proficient Skills

-Product Management -Recruitment and Onboarding -Data Management

-Training/ Staff Development -Quality Management -JDA

-Performance Management -Scheduling/Budgeting/Payroll -Microsoft SharePoint/Access

-Statistical Analysis -SAS -Tableau

-HTML -Python -Pivot tables/Excel

-Data Analysis and Reporting -Antuit -Mocha TN5250

-People Management -Inventory Management -Logistics Management

-Operations Management -MS SQL server -SAP

-Power BI -Data Visualization -Vendor Relationship Management

-Forecasting -Microsoft Office/Google Docs -Procurement

Work Experience

Demand Planner/Analyst II Feb 2023-Current

Walgreens

Develops initial forecast modeling based on historical data and causal factors.

Evaluates impact of promotional strategy on the forecast including product placement, various promotion types, acquisition methods, etc. and make recommendations to meet margin and profit goals.

Creates merchant-facing forecasts at the Category, Ops Study, and BU level and collaborates with merchandising via S&OP process.

Identifies and resolves out-of-stock issues, focusing on minimizing shortage occurrences through analysis of data and review of safety stock levels.

Meets with supply planners to discuss key in-stock and inventory issues, focus areas for the weeks, and extended timeframes.

Works with vendors and Category Managers in determining clones for new items.

Aggregates and incorporates incremental sales impact of promotional events, initiatives, and new items into Macro forecast by Division/Ops Study.

Works with vendor base with the use of vendor scorecards to resolve chronic issues such as Lead Time, Fill Rate, Data Quality, Cost Accuracy, etc. to ensure world-class customer experience.

Utilizes system-generated reports to determine priorities and areas of improvement and to confirm/communicate results.

Vendor Relations Representative Dec 2021- Feb 2023

SMS Assist

Developed Excel-based analytical models in accordance with client needs.

Promptly addressed and responded to real-time inquiries and commitments to follow up with customers and vendors.

Offered innovative solutions to meet client needs and maximize value.

Built Tableau dashboard to visualize regional coverage and sourcing leads, which helped improve team coverage by 18% and saved an average of 7 hours per week sourcing.

Resolved or escalated disputes and unsatisfactory service confirmations as necessary.

Identified, researched, and resolved customer issues using company systems and databases.

Managed the scheduling and completion according to customer assignments.

Sourced new vendors as necessary to meet service requirements.

Developed and maintained positive vendor relations while maintaining open communication with vendors in a manner that adhered to all contracts and agreed upon Scope of Work throughout the duration of the relationship.

Collaborated with team lead and regional manager to identify opportunities for operational improvements in respective functions based on data.

Performed data analysis to efficiently achieve objectives, exceeding weekly productivity by 32%.

Outbound Area Manager, Operations Feb 2020- Feb 2021

Amazon Fulfillment

Increased team productivity by 21% within the first 3 months.

Averaged engagement scores with 4.9 for 2020.

Coordinated and developed new production equipment designs in collaboration with facilities staff.

Implemented a cross-training matrix for FHD to Pack and Learning Ambassadors to increase total capacity to meet high-level volumes in 2020, resulting in an overall increase of 20% capacity without the cost of onboarding.

Drove metrics to run an efficient shift to achieve and exceed expected CPT’s with the highest DEA accuracy in the region at 96%.

Onboarded and trained 30% increase in the labor force to support capacity for Covid-19 and Prime Day.

Developed and counseled associates to develop a high-performing team, which produced promotion advancements for 2 PA’s to L4 and 2 AA’s to L3.

Department Manager May 2011- Nov 2019

Zara USA

Executed plans for department goals for continuous improvement, exceeding prior year by 27%.

Worked with internal teams to understand business needs and changing strategies.

Surpassed daily/monthly goals on a consistent basis as well as setting record of most increase in sales from past year in region.

Created new processes and methodologies to promote efficiency and productivity for the operations team, increasing delivery productivity by 19%.

Generated reports and obtained data to develop analytics on key performance and operational metrics.

Guided, coached, and mentored a cross-functional team resulting in a 27% revenue increase.

Managed retail staff recruitment and onboarding leading to a 23% decrease in employee turnover.

Analyzed and used trend data to reduce department rotation by 16% .

Provided guidance to managers and supervisors and supervised 50+ team members.

Applied retail KPI knowledge to make strategic commercial decisions that led to exceeding sales targets by at least 20% per quarter.

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