ELIZABETH ALAKSZAY

West Chester, PA ***** 610-***-****

adxtsa@r.postjobfree.com www.linkedin.com/in/LIzAlakszay01

Creating the future through leadership and innovation

SKILLS

Continuous Process Improvement, Change Management, IT Systems, Project Management

PROFESSIONAL EXPERIENCE

PharmaLex US Corporation, Burlington, MA

Senior Specialist, Operations & Process Improvement (2020-2023)

Lead change initiatives as a partner in international invoicing processes by challenging existing approaches and use of technology resulting in alignment and unified operational approaches across the organization and reducing delivery times to clients by 75%.

Corporate Lean Expert: design curriculum and provide training on Lean and Six Sigma tools for US and international offices, eliminating waste and reducing costs by 50%.

Liaison between international business units and IT to ensure accurate understanding of requirements and specifications for SharePoint sites and software applications in order support strategic initiatives and key client projects.

Oversee, design, lead customer service surveys including creating dashboards, analyzing results and making recommendations to leadership based on the voice of the customer.

Develop and deliver change management program for international business units to reduce resistance and help individuals manage change.

Collaborate with and mentor business unit leaders on the use of appropriate quality improvement analytical tools and methodologies to identify opportunities.

Manage and track concurrent improvement projects to meet budget and delivery date requirements.

Project Manager for merger and acquisitions.

Provide tools, techniques and mentoring for the global project management office leading to increased efficiencies, higher profits and greater customer satisfaction.

Chester County Library System, Exton, PA

Staff Development and Advocacy Coordinator (2016-2020)

Analyze and implement updates in learning and development programs and processes to meet requirements of strategic plans for staff and trustees of 16 libraries.

Manage and lead multidisciplinary teams in designing and hosting system wide workshops and developmental programs while ensuring deadlines and budgets are met.

Identify tools, resources and facilitate partnerships to support employee development needs.

Establish standards and create design for employees and trustee intranet.

Collaborate with County departments and lead the redesign existing programs to meet the request for web based and blended learning opportunities resulting in an 80% increase in staff participation in learning offerings and a reduction of administrative time by 70%.

Establish metrics and reporting to analyze processes and programs to promote greater customer engagement.

Lead system-wide effort to develop 5-year strategic plan and budget, resulting in cost savings of $20K.

VERTEX INC., Berwyn, PA

Business Analyst Senior Tax Consultant (2010-2016)

Instituted and standardized utilization of Waterfall and Agile SDLC methodologies, reducing new product development time by 25%.

Lead Payroll and Sales and Use tax software development teams in redesigning software development processes, implementing requirements management, change control procedures, project management and prioritization processes to reduce errors by 10%.

Created and introduced the use of consistent business processes.

PENN MUTUAL LIFE INSURANCE

Sr. Business Process Analyst (2007-2010)

Coordinated requirements elicitation workshops for business teams using Agile concepts for system upgrade resulting in data traceability and compliance with Model Audit Rule reporting.

Lead business requirements elicitation sessions in major systems upgrades for sales compensation, claims processing, actuarial operations leading to on time completion of projects.

TECHNOLOGY AND PROCESS DESIGN AND IMPROVEMENT CONSULTING

LONGWOOD GARDENS

COMCAST

INDEPENDENCE BLUE CROSS

TRISKELES

PENN STATE UNIVERSITY

CHESTER COUNTY LIFELONG LEARNING

DEVRY UNIVERSITY

EDUCATION

Master of Business Administration Pennsylvania State, Great Valley, PA

Master of Science Chemical Engineering, Process Control, Villanova University, Villanova, PA

Bachelor of Science Chemical Engineering, Pennsylvania State University, State College, PA

CERTIFICATIONS AND PROFESSIONAL DEVELOPMENT

Six Sigma Black Belt, Villanova University, Villanova, PA

Performance Management, University of Delaware, Newark, DE

Facilitating Continuous Improvement, ASQ

PROFESSIONAL AND COMMUNITY AFFLIATIONS

ASQ (American Society for Quality) member

Philadelphia Dog Training Club vice president

Chester County Lifelong Learning self-enrichment instructor

West Whiteland Township Public Services Commission vice chair

TECHNICAL SKILLS

Microsoft Office Suite, Power Apps, Power Point, Google Slides, Visio Business Modelling, Articulate 360, Collaboration software platforms, SharePoint, Intranet design, Process automation software

Contact this candidate