Many M. Kasongo

Residence: **** Schlatter Rd 502-***-****

Louisville KY 40214 adxtri@r.postjobfree.com

PROFESSIONAL SUMMARY: Highly proficient in all Microsoft office, well

organized, details oriented, multi tasks, and mathematical skills that help in solving problems and look for solutions. Background in financial management, administrative and communication skills.

WORK HISTORY: Walgreens Pharmacy, Amherst NY, Dec.2020

Customer Service Associate

- Handling of cash and checks;

- Answer phones calls and dispatch to the appropriate department;

- Listening to customers' concerns and find solutions

- Handling complaints and items returned;

- Processing of employees’, miscellaneous and seniors’ discounts, and tax exempt;

- Redirect customers to appropriate teams and/or departments as needed;

City of Hampton, Hampton VA, Sept. 2019 – Oct.2020

• Aide in the public libraries and offices (Juvenile Court and Police station offices, Phoebus Branch and Willow libraries)

• Essential employee during the COVID-19 pandemic

Burger King restaurant, Dec. 2019 – Oct.2020

Customer service

• Take orders, serve customers, prepare foods, cleanings

Hampton City Schools, Employee Self-Service (ESS), VA 2018

- Teacher Aid in Elementary and Middle schools (Brayan Elementary School, Morton, Early Child Center, Phoebus High School, Barron Elementary School (students with Autism), Phenix K-8, Eaton Middle School).

Main Activities: take attendance, prepare classroom

materials, supervise and support

students.

- Library Helper (Hampton High School, Burbank Elementary school, Andrews K-8 School)

Main Activities: reinitialize chrome books, classify books, support students (when using computers).

Volunteer jobs

Asbury El. School, Hampton VA, 2014 - 2019

• Check-in and check-out books in the library

• Book ranking

• Help students find books

• Sale books

Internship

Benjamin Sims Middle School, Hampton VA 2018

• Observe and assist math teacher

• Support students in Mathematics

Lindsay Middle School, Hampton VA 2017

Assist math teacher and Refugee students with English as a Second Language.

Farm Fresh, Hampton VA, June 2017- May 2018

Customer service

• Serve Customers

• Respond to Customers’ needs

• Solve customers’ complaints

• Fill up salad bar with all food required

• Take and record foods temperature

• Plan next day tasks

• Sanitation and cleaning (area and equipment)

• Respond friendly, quickly and with respect to customers’ needs

• Assist in any other tasks as assigned

Best Western, Hampton VA, June 2015-2016

Customer service

• Process check-in and check-out for customers

• Respond to Customers’ questions

• Solve customers’ complaints

World Food Program, Kinshasa, R.D.Congo, 2008-2012

Finance Assistant

• Account receivable and payable management

• Sent and receive emails

• Process and payment of invoices

• Cash Transfer in sub offices

• Prepare and sent the budget request

• Keep and manage the Petty Cash

• Write checks and transfer order

• Prepare payrolls

• Manage staff's trips

• Prepare reports

Solar Energy, Kinshasa R,D.Congo, 2001- 2007

Administrative associate

• Bookkeeping

• Receive and sort mails

• Contact Customers by phone call

Certification from American Red Cross

• Responding to Emergencies First Aid

SKILLS: Management Skills : Advising, Coaching, Conflict resolution, Decision making, Motivation, Problem solving, Strategic thinking

Computers skills

• Microsoft word

• Microsoft Excel

• Microsoft PowerPoint

• MS outlook

• Sent and receive emails

• Data Entry and use of office equipment (fax machine, printer, scanner)

• C++

Communication skills

• I’m fluent in Five languages: French, English, Swahili, Lingala, Tshiluba. and I am fluent in writing, reading, understanding and speaking.

Organization skills:

• I am a motivated and hard worker, confident, dynamic and team worker, work well under pressure,

• I keep the office organized, have the ability to handle multiple tasks, pay attention to details.

Professionalism Skills:

Dedication, Ethics, Honesty, Integrity, Patience, Reliability, Self confidence

Organizational Skills:

Manage data, Coordinating, Meeting deadlines, Multi-tasking, Prioritizing, Planning, Time management

Life Skills:

Coping with stress and emotions, adaptability, collaboration, creativity, time managment.

Analytical skills:

Critical thinking, data analysis, numeracy.

Team Skills

Collaboration, Communication, Flexibility, Listening, Observation, Participation, Respect, Sharing, Patience

EDUCATION: Thomas Nelson Community College (Hampton VA, United States)

Associate Degree (Computer Science) 2019

Associate Degree (Math Education) 2018

University of Kinshasa (Kinshasa R.D.Congo)

Bachelor of Business Administration: economics 2001

References Available on request

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