service staff
Resume:
Ashley Owens
Anchorage, AK *****
**************@*****.***
My most recent work efforts have been spent managing the Service department at the Olive Garden. I have gained a lot of person-to-person interactions and people skills. Guest service satisfaction and networking have really helped me realize how much I enjoy getting to learn about and help people. Skills
Social networking and arranging Donations for charity events and organizations
Skilled in written and verbal communication
Development of teams to achieve department goals
Identify and evolve individuals as leaders
Knowledge of proper HCCP guidelines. record keeping, food handling, and cash handling
OneNote, excel, PowerPoint and Microsoft word, iBuy, iKitchen, DASH
Coaching and directing team members by engaging and celebrating accomplishments Achievements
SERV safe Certified/ Muni Food Handler Certified
TAP Certified
Developing Employees into certified professionals and managers
Achieving and maintaining Kitchen Total Quality/ HCCP Goals quarterly
Coaching and Managing a restaurant staff of 100-120 people
Maintaining quarterly goals as assigned by the Director and general manager (ex: Taste of Food, Guest satisfaction, AvsT, Employee retention)
Work Experience
[March 2023]-[Present]
Cafe Server, Take Out/ Outside Expo -Beartooth Theatre Pub and Grill, Anchorage AK Greeting, seating, taking the order for the guests while providing knowledge of the menu and introducing the a new style of dining
Communicating special requests to the kitchen staff, delivering food to the cafe, grill,and movies patrons Entertaining guests and ensure satisfaction with their meals to build report while I maintain the cleanliness of the cafe as I and also act as busser
Manage bar drinks and run food in Take Out, while business is slow Always, I set the next shift up for success through communication, stocking, preparing dining ambience Proper Cash handling/ drawer etiquette, includes counting my till down, dropping the appropriate monies for the day, and tip reports
[ March 2018] – [March 2023]
LBO-Culinary-Service Manager, Olive Garden, Anchorage AK Maintain rapport with every guest for 100% service satisfaction Scheduling for Service/ Culinary department
Develop OGProfessionals, MITs, Certified trainers
Ensure proper HCCP- food/ beverage quality while overseeing proper money handling and safe practices Maintaining health and safety records Offsite Dining experiences set up and networking Reviewing and retaining invoices/ money management and building rapport with vendors Organizing, safety and leadership meetings, to ensure service staff is properly trained and coached to maintain Total Quality/ health standards
Achieve maintain 100% guest food delight
Inventory/ ordering/ receiving
Coaching and managing any shift from 15-50 subordinates
[March 2020]-[January 2021]
Kitchen Lead, Pure and Pressed, Anchorage, Ak
Prepare and maintain juice according to HCCP guidelines/log Oversee other hourly Team Members
Ensure everyone follows proper cash handling procedures Receive and rotate produce orders
Money handling in safe and registers
References upon request
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