Call Center Customer Service
Resume:
Contact Information:
Renee Byrd
************@*****.***
Education:
Miami University, Accounting
ECornell University, Business
Economics
Skills: Building & Managing
Processes to assure business
units are obtaining mission level
goals and objectives through well
controlled environments and
procedures.
Dear Hiring Manager,
Thank you for setting aside time out of your busy schedule to review my resume. I have included a glance of the most recent 10 years of experience in project management, accounting, compliance/regulatory, retail, and call center operations. Over the past 20 years I have been responsible for responding to telecommunications, banking, and vendor management Urgency Consulting and/or Supply Chain related issues. Oftentimes I am simply asked to review procedures and other instances I am poised to problem solve for the business unit(s). In each of my responsibilities over the years, I often took the opportunity to implement new processes which in turn assisted in improving communication, pinpointing changes to improve response and turnaround times for daily processes. More recent requests include creating and implementing programs offering awards to employees and offering recommendations based upon business needs thus improving morale even under tumultuous circumstances. As one may expect, a resume only tells the short version of someone's career. I look forward to sharing more with you in the near future.
Renee Byrd
Renata (Renee) Byrd
Contact Information:
Renee Byrd
************@*****.***
Education:
Miami University, Accounting
ECornell University, Business
Economics
Skills: Building & Managing
Processes to assure business
units are obtaining mission level
goals and objectives through well
controlled environments and
procedures.
Resume of Services & Industry Experience At a Glance Independent Consultant, RHB Consulting - Customer Service Industry 2022 - 2016
- Customer Response Quality Assurance
& Supply Chain Consulting
- Executive Office Complaints & Remediation
Independent Consultant, RHB Consulting Operations Project 2019-2022
- Assurance for Rollout of Telecom 4G to 5G
- OSHA Reviews for Warehouse & Big Box Stores
- Tax & Insurance Documentation Verification
- Risk Management, E-commerce, Regulatory
Motel 6 – Associate Hospitality Industry 2017 -2018
- Call Center Reservation & Customer
H&R Block – Chase Ambassador & Goodwill Consultant, Retail Industry Services 2016 -2018
- Complaints Resolutions & Management
- Revenue Assurance, Risk Management, E-commerce
- Inventory, Merchandising & Sales
H&R Block – Chase Ambassador & Goodwill Consultant, Retail Industry Services 2016 -2018 Special Projects
- Vendor Management Troubleshooting, Process Improvement Systems & Process Gaps
- Manage Key Performance Indicators
JPMC, Governance Projects 2012 - 2016
- Conduct Readout Meetings, Procedure Review & Writing
- Sustainability & Goodwill Reviews
- General Accounting, Budget, Financial Reporting Call Center
- Manage Scorecard, KPIs, Financial Analyst
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