DeAngela Carter Woods

**** ******* ******

El Cerrito, Ca 94530

510-***-****

adxtpf@r.postjobfree.com

EXPERIENCE

Front Desk Coordinator

Marin City Health and Wellness October 2022- Present Marin City, Ca

As a Medical front Desk Coordinator, I provide administrative support and customer service to clients and internal staff. Provides excellent customer service and builds relationships. Assists walk-in clients, schedule and cancel patient appointments, answers phone lines, and helps clients with questions and issues. I respond to all medical faxes and attach to appropriate departments, as well Ass asses calls for determine if it is an emergent issue. Daily send Tele-messages to internal medical staff.

Doffing Coach

Apple One Staffing March 2020- June 2021

Pleasanton, Ca

Duties: Coached nurses on properly putting on and taking off their (PPE) Personal Protective Equipment before entering snd exiting medical facilities at various locations. Associate Fulfillment Pharmacy Clerk

United Health Group December 2016-November 2019

Las Vegas, NV

Duties: Shipping prescriptions to patients of United Healthcare group. I processed orders, assisting Pharmacist, verifying patient information. Technical Customer Service Representative- Seasonal Position UPS October 2016- December 2016

Las Vegas, NV

Duties: Assisting customers in tracking packages, rerouting pkgs, assisting in setting up accounts and navigating through corporate, business and personal accounts. Troubleshooting and processing information for shipment.

Owner/Sales/Marketing Rep

Kendii Lashes: January 2012- Present

N Las Vegas, NV

Duties: I am in production and have an online E commerce store. I manage two employees and train to pitch to customers as my company is still in a immature state. My employees conduct business daily with different retail management for future relationships with the company. Also I promote the business with flyers and literature about the product and its future locations. Caregiver

Tiffany Cooper Trust June 2015 -September 2016

Duties: Cared for a paraplegic. Assisted with daily activities from dressing, feeding, shopping, cooking, cleaning home, using Hoyer lift, cleaning and monitoring wounds, administering medications daily, performing therapeutic methods to enhance movement of client. I worked the weekend shift in home from Friday night to Sunday night until relief arrived. Customer Service Representative Lead

Sutherland Global Services December 2015 -August 2016 Las Vegas, NV

Duties: Customer Service Agent/ BPO for AT&T. I assist customers in understanding there bills, connect customers with other services offered by AT&T such as wireless, U-voice telephone services, and Direct TV services. I process payments and make payment arrangements via CRM program. I strived for excellent customer service on every call made to our billing department as required. Assisted team of twelve in resolving customer issues, and taking over calls to de-escalate and resolve issues.

Assistant Finance Manager

Downtown Toyota April 2003- January 2008

Oakland, CA

Duties: Prepared and secured auto loans for customers with less than good credit. I worked closely with financial institutions to secure loans for dealership customers seeking auto loans. I was responsible for contacting customers upon approval of loans and preparing contracts and agreements to secure auto loans. Worked at a fast past as deadlines had to be met daily to secure loans and customers. Assisted in managing a team of seven salesman and women/ Registration Clerk

Contra Costa Medical Center February 2001- May 2002 Martinez, CA

Duties: Registered patients on the psychiatric floor of the hospital. I was the first contact of entrance, checked insurance and worked along- side of therapist and doctors, giving appropriate medical professionals important information and notes compiled during the registration process. Prepared charts and completed initial entrance and inputting of personal information in the facilities information system to register each and every patient. Teleservice Representative

Kaiser Permanente

Vallejo, CA

Duties: As a Medical Assistant Call Representative, I booked appointments for Kaiser Permanente facilities of Northern California under the direction of the RN's on shift. Assessed calls from patients to determine if they were emergent or non-emergent calls, in call center setting. Hired as a medical professional to assess medical conditions and to know what particular department patients needed to be seen in, if not having to get immediate medical attention. Fast pace environment with que and multiple calls during the shift. Skills

I have excellent communication skills, leadership qualities and the ability to work well with others from different backgrounds. I am capable of listening and I am a quick learner. I have computer skills, typing, customer service, management and medical experience. I love working in a hands on environments. Assessing situations to determine outcome is one of my strengths in the work place. I can easily adapt to any environment, and I am always open to learning new things to expand my knowledge. I have an Associate’s degree in Business Management and very knowledgeable on operating a business.

EDUCATION

Graduate of El Cerrito High School- Class of 1992

Attended Solano School of Nursing

Vallejo, CA

Graduated in 1996 as a CNA

Boston Reed Medical School

St Helena, CA

Graduated 1995- Medical Assistant

Certifications: CPR Certificate - Expires 2017

Diablo Valley College- August 1999

Pleasant Hill, CA – Business Major

Graduated 2002 – Associates Degree in Business Management

Contact this candidate