HELEN MILAN

Phone:917-***-**** Email: adxtou@r.postjobfree.com

OBJECTIVE:

I consider myself to be a reliable, pro-active and dedicated individual, able to consistently deliver high quality professional results in a timely manner. My experience is focused on executive assistant, HR functions, customer-facing areas of business and administrative-financial support. All roles have required me to manage highly confidential information. I am a strong team player with proven organizational abilities and reliable interpersonal and business communication skills, fluent in several foreign languages (including Ukrainian, Polish, Russian & French), who is able to work very effectively under pressure.

PROFESSIONAL EXPERIENCE:

New Century Home Care - HR Staff Manager (March 2023 - Present )

Checking Credentials, HHA Hiring and Orientation/In-Service

Investigates I-9 documents and resolves personnel issues and complaints. Reports issues to DPS

Submitting a new employees through CHRC & e-Verify platform online

Participates in all Hiring and application processes, Audits completed for HHA file prior to Hiring and Terminating employees

Maintains logs, rosters, and mailing lists; Creates past due annual physical reports and files as directed; inservice compliance reports

Teaches HIPAA and Corporate Compliance at Orientation as needed

Communicates with Coordinators to recommend assignment of aides to appropriate cases

Takes and prepares meeting minutes, as directed; makes appointments for recruitment interviews

Participates in agency CQI Activities

Teaches Clock-In/Out procedures and Time Sheets at Orientation as needed

Checking Registry Certificates through DOH login

Managed appointments through IdentoGO for fingerprints

Collaborated with Coordinators by translating the paperwork issues from employees who don't speak english well

City Choice Home Care Services, Inc. HR Generalist (September 2020 – )

Researched, recruited, staffed, onboarded, and trained new company hires according to the needs of department managers & company budget

Ensured compliance of company directives, regulatory concerns, health assessments & safety protocols

Identified & solved DOH Criminal background related issues & CHRC submission.

Administered & processed paperwork related to new hires, job candidates, employment interviews & complaints, and pre-employment tests

Executes various confidential administrative tasks by processing, recording, sorting & filing HR documents

Managed company benefits packages, corporate events, and team building meetings

Mentored new recruits, conducting with new employee orientation

Explained & introduced the PFL, FMLA & Disability issues to new hires

Contacting references, checking Certificate verifications & background on applicants

Facilitated timely responses by email/fax to other agencies in regard to employment verification

Supervised and audit all team member employment files to ensure all Core Signature standards are maintained

Developed strong partnerships with businesses, and other organizations as a method for sourcing qualified candidates for open positions

Universal Financing Co, Executive Assistant (September 2016 -March 2020) P/T

Provided excellent customer service on the phone & face to face interactions, while multi-tasking other office projects

Personal assistant simultaneously; orchestrated communications, monitored requests & prioritized the important issues

Transferred any questions or concerns policy holders have with their insurance claims to the Sales specialists

Performed a variety of A/R & A/P activities as well as inventory & purchasing of office supplies

Reviewed legal documents, prepared summaries directly to CEO

Sent reminders of premium payments and notified customers of any rate changes

Resolved/consulting with clients through verbal & written communications in a timely manner

Coordinated daily calendar of appointments & prepared confidential information

Artra Dimensions, Inc. Art Gallery, Senior Account Executive, (September 2011 – 2016)

Managed cash management functions

Managed A/R and A/P. Performed all administration activities to ensure smooth running of the gallery, internal and external liaison

Created and maintained annual budgets and ensured optimal cash planning in terms of performance vs. budget

Managed and reconciled inventory database - created exec type reports for easier review of status

Maintained client lists and worked to ensure comprehensive updates to drive better event attendance

French Lyceum of Kennedy - Private school in Manhattan, NYC. (April 2010 – August 2011)

Tuition Administrator

Managed VIP program for embassies, missions and UN reps with regards to tuition payment planning and Q&A

Managed cash management functions with accounts payable and accounts receivable

WCH Service Bureau– Medical and Home Health Care Agency (October 2009 - March 2010)

Office Manager/Executive Assistant

Support and coordinate all board and senior company management meetings-preparation of all materials, coordination of all meeting activities, travel schedules, etc.

Ensure meetings run smoothly and adhered to schedules

Managed team members activities and workload - review senior managers' account reports, verify documentation support, communicate with insurance agencies and submit reimbursement. Achieved minimal error rates and faster reimbursement

Designed training programs to improve efficiency and workload balancing

Maintain department equipment: fax machines, scanners, copiers, printers, shredders, etc. Responsible for all office supplies - generated 20% savings over the course of a year

Employed language skills to translate business letters from foreign to English and vice versa

Edited company newsletter and distributed to clients and partners

Bodum, Inc. (April 2008- Sept 2009)

North American Sr. Sales Support /Senior Accounting Services Specialist

Worked with clients to professionally resolve all issues through appropriate channels.

Initiated monthly accruals: prepared journal entries and schedules to support monthly close

Performed audit, coding, editing and ledger posting

Performed financial analysis of accounts receivable

Worked as interpreter for meetings with Danish-based HQ and other overseas departments

Used language skills to prepare documents in acceptable EU formats/communication styles

Intralinks, Inc. (July 2005 - March 2008)

Sr. Accounts Receivable/Collections Supervisor

Key member of the team responsible for managing international accounts receivable balances

Designed specific processes and planning for the portfolio of accounts/countries to drive better results and collections activity

On the basis of personal efficiency, the role was expanded to handle wider areas of A/R and billing help desk - requiring multiple interfaces with clients and internal customers to solve issues

Key interface between A/R team and G/L on accounting issues

Performed ongoing bad debt analysis. Worked with 3rd parties to resolve difficult accounts

Worked with CFO on specific projects - dealt with planning and coordination activities.

Responsible for training new team members/temps – standard work and ad hoc projects

Project/Contract Assignments:

Thomson Financial; Alitalia; Air France; Jurlique HSC (Cosmetics), MPS. January 2002-July 2005

Accounting, customer service and accounts receivable support to a variety of organizations

Senior staff accountant role focusing on accounts receivable, reconciliation work, accruals and accounts payable work, monthly close work, G/L support, chart of accounts work

Prepared and submitted state sales and use tax declarations

Supervisory A/R role – dealt with all “difficult” cases, as last resort, to resolve before referring to the collection agency

iVillage.com, Inc. (January 1996 - November 2001)

The leading online women-oriented information website

Accounts Receivable and Collections Specialist

Responsible for analyzing customer credit history (D&B ratings and reference checks) and monitoring accounts receivable collection status

Improved timing and accuracy of billing process through practical process re-organization

Completed DSO’s by consistent follow-up and enforcement of A/R rules across client base

EDUCATION:

SCPS – Office Automation and Accounting, New York University

M.S. in French literature, Lviv State University, Ukraine

B.A. in Musical Education, Lviv Music College, Ukraine

FOREIGN LANGUAGES: Russian, Ukrainian, Polish, French, Polish, Czech and Slovakian

COMPUTER SKILLS:

Extensive, including: Microsoft Office Tools, Google Voice, Adobe Tools, Lotus Applications, SAP, JAC, TONUS, Info STAR, SYCAV, QuickBooks Pro, Icinity, VeriSign, ACCPAC, Peachtree, Great Plains, Sales Force, BIS, MAS 500.Doc-tor.com, Medical Billing Software, e-Paces, e-Verify, CHRC, HHAeXchange, HCR, NYBestMedical, Showd.me, exmed, evero, IdentoGO, etc.

Reference available upon request

Contact this candidate