Customer Service/Data Entry

J Michelle Carroll

770-***-**** (Cell)

** ****** **

Tallapoosa, GA 30176

*********@*****.***

Objective

I am seeking a work from home (Remote) position. I am a white female, 51 with no disabilities and non Veteran. I have a lot of experience working with people whether it be the public, co-workers, or employee's. I am very resilient when it comes to the care of a satisfied, dissatisfied, or unsure customer through excellent communication skills in person, on the phone, or writing/typing. I am hard working, strong willed, and dependable. I am still an active owner in our company but business has been slow since COVID and I can work around the business so a work from home position would be ideal for me. If given the opportunity you will not be disappointed. Thank you in advance for your time and consideration.

Summary

I have 17 years of experience Customer Service, including as an Owner/Operater, as a Customer Service/Data Entry, and as a Machine Operator. I really enjoyed my job as customer service/data entry but unfortunately the company closed due to COVID. I have been working as an Owner/Operater at RW Truck & Equipment since January 2015 to present. My skills and experiences include: Customer Service, Data Entry, Windows 10, Spreadsheets, Office Management, Photocopier, Printers, Scanners, Switchboard Operator, Machine Operator. I hold a Business/Customer Service certificate from Middle Ga Technical College.

Experience

RW Truck & Equipment, Tallapoosa, GA

Jan. 2015 to Present

Owner/Operater/Customer Service

Customer service, answered calls, washed machine parts, equipment, vehicles, interiors, exteriors. Used scrapers, brushes, clothes, cleaners, disinfectants, abrasives, vacuums, hoses. Cleaned and polished vehicle windows. Dried objects. Set pressure and flow for sprayer nozzles. Used mops, spray guns, brushes, brooms, cleaning solutions, ladders. Kept building clean. Protected and preserved car interiors and exteriors.

AJD Financial Services, Atlanta, GA

Feb. 2018 to Feb. 2021

Customer Service/Data Entry/Switchboard Operator

Customer Svc., Switchboard Operater, Data Entry

I answered incoming calls for 15-20 loan officers & transferred calls and had to keep

logs of the incoming calls; Handled the customer service for all concerns with

applications, loans and non-approvals; Scheduled appointments, deliveries & pick-ups; Data

entry for applicants from personel information to business information; Windows 8 to

Windows 10; Key holder

Custom Beverage Concepts, Tallapoosa, GA

Sept. 2015 to Feb. 2019

Machine Operator

Listened to machine operation to detect malfunctions. Adjusted machine feed and speed.

Developed and verified Machine Control Data. Lifted workpieces to machines using hoists.

Calculated machine speed, feed ratios. Operated and controlled mini computers. Operated

peripheral equipment, including printers, storage devices. Maintained records including

problem documentation, actions taken, file identification, user lists. Planned machining

by studying work orders. Calculated requirements, using basic math. Maintained

specifications by observing. Researched error messages.

Ridley's Quick Stop, Tallapoosa, GA

Oct. 2014 to Sept. 2015

Cashier

Customer Service. Took payment from customers. Paid out change and cash back orders. Used

debit/credit card machines. Accepted and processed checks. Got signatures from customers

using debit cards. Assisted other cashiers with difficult customers. Handled cash and made

correct change. Gave receipts. Counted money in cash drawer at the beginning of each

shift. Greeted customers. Figured bills using adding machines.

Get N Go, Tallapoosa, GA

July 2013 to Oct. 2014

Cashier

Customer Service. Took payment from customers. Paid out change and cash back orders. Used

debit/credit card machines. Accepted and processed checks. Got signatures from customers

using debit cards. Bagged purchases. Handled cash and made correct change. Gave receipts.

Gave store credit for returned items. Counted money in cash drawer at the beginning of

each shift. Greeted customers. Maintained clean work area.

Skills

Adding Machine, Basic, Credit, Customer Service, Data Entry, Debit, Documentation, Math, Microsoft Money, Microsoft Windows, Office Management, Photocopier, Customer Experience, Customer Support, Printers, Scanners, Switchboard Operator, Teamwork, Self Motivation, Problem Solving, Leadership

Education

2013 Middle Ga Technical College, Warner Robins, GA

Business/Customer Service: Business/Customer Service

Course Work Completed : Business/Customer Service, GPA: 4.00, Activities: Interpersonal Developments, Survey of Technology, Office Management, Advanced Office Management, Work & Family Issues

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