Tibyan Khalid

adxtoe@r.postjobfree.com

Professional Summary

System Analyst leveraging a background in information systems, management and support, and technical guidance. Five+ years of experience in collecting, abstracting, synthesizing, and presenting data. Looking to leverage analytical and critical thinking skills gained from both professional and volunteer experience. Results-focused with a history of championing program training in various organizations throughout well-established career. Great at performing translations, conducting reporting, transcribing information, and customer Service.

Certifications

SAP certified

Six Sigma Yellow Belt certified

Logistics Management - Certificate

Monitoring and Evaluating - Certificate

Project Management Professional - Certificate

Diplomacy and International Studies - Certificate

Management of non-governmental organizations - Certificate

New government policies, business ethics and compliance - Certificate

Fluent in Arabic (dialects: Sudanese, Lebanese, Egyptian, Moroccan, and all Gulf countries)

Working knowledge of Microsoft Office (Word, Excel, PowerPoint, Visio)

Professional Experience

Collaborative for Peace – Khartoum, Sudan Aug 2021 – Dec 2022

Public Relations Officer

Collaborate with Non-Government Organizations, Non-Profits, and Government officials to provide humanitarian efforts and sustained development within the country of Sudan

Conduct monthly meetings with Global Fund to reduce the impact of malaria cases in Sudan

Work in conjunction with UNICEF to plan Water, Sanitation, and Hygiene (WASH) operations to deal with ongoing health concerns and current flooding issues in Sudan

Arrange weekly forums with world and local organizations to discuss topics on illegal immigration, youth and women’s empowerment, humanitarian shelters, education, and mental health

Perform public speaking at universities, religious sites, public events and governmental meetings on topics mentioned above

Obtain data and create statistics concerning topics being discussed with governmental and non-governmental organizations

Develop sponsor relationships and maintain cross-organizational relationships to connect management’s objectives with scope of work relevant to business needs

City Facility Management – Jacksonville, FL Aug 2019 - July 2021

Help Desk and Systems Analyst

Work with leadership to effectively optimize production

Work to support capacity planning exercises to identify short term and long-term staffing requirements

Assist with the optimizing of schedules and forecasts and communicate results to management

Prepare and maintain reports, dashboards, daily, weekly, and monthly communications

Train personnel on system and process changes

Provide and maintain report and dashboard development to team members and management as needed

Create and maintain procedure and process documentation

Test any new system changes for accuracy, document and brief new system procedures, complete system administration duties, and create process improvements

Ensure accurate data input into the system

Plan and compete all relevant administration duties in designated time

Support and submit improvement ideas that contribute to the team’s success

Effectively communicate with all levels of leadership and associates

Manage all activities to effectively control workload and KPIs/SLAs

Create an atmosphere of co-operation with both customers and associates thru confident, confidential, and fluent communication

Follow all procedures and processes in order to resolve issues, efficiently and quickly as possible

City Facilities Management – Jacksonville, FL July 2018 - July 2019

Contract Administrator

Identify and investigate appropriate potential vendors using City's selection criteria based on specific business needs

Conduct on-going training for vendors on proprietary systems and processes

Manage systemic PPMs compliance across over 700 stores

Report quality control issues on proprietary software to IT to create system improvements

Report cost, service, and timeliness analysis across fault types, vendors and regions

Provide updates for management and supporting the field team

Update relevant data across multiple platforms

Work with teams across City including IT, Helpdesk, AP, Finance, and Purchasing Administrative Support

Utilize CRM style system to help manage vendor contact

On boarding of high-quality vendors to support clients with cost effective services

Provide team-based portal support for management and support teams on a daily basis

Assist in communications with suppliers, vendors and clients

Resolve vendor queries raised in a timely manner

VACO SF Vendor - on site at Google - San Jose, CA Apr 2017 - Nov 2017

Video Inventory Analyst/ SMS- Operations Associate

Enforce policy decisions for YouTube’s advertiser friendly guidelines.

Review Arabic/English controversial and sometimes offensive video content to determine whether or not they’re brand safe

Handle government/VIP escalations with a fast turn-around time to define and deliver the best action plan

Research and stay up to date on international key trends and suspicious patterns in policy area

Increase efficiency through automation, workflow streamlining, and system optimization

Work directly with cross-functional stakeholders to directly convey policy decisions to advertisers and users

North Carolina State University -Raleigh, NC Jan 2015 - May 2015

Lab Assistant – Poole of Management

Instructed students and teachers in computer lab and software applications for the purpose of enhancing their understanding of lab operations and reinforcing academic concepts

Maintained computer hardware and software applications inventory for the purpose of ensuring availability of equipment and instructional material in computer lab

Maintained computer lab for the purpose of ensuring availability of equipment and programs to enhance the instructional program

Monitored student activities while in the lab for the purpose of maintaining a safe environment

Performed routine and preventive maintenance of computer lab and classroom equipment for the purpose of ensuring the availability of equipment in safe operating condition

Prepared documentation for the purpose of providing written support and conveying information

Troubleshoots malfunctions of hardware and software applications for the purpose of determining appropriate actions to maintain the lab operations

Wake Technical Community College –Raleigh, NC Jan 2012 - Nov 2012

Work Study – Art & Humanities Department (Dean’s Office)

Processed employment applications and correspondence reports

Dealt discreetly with confidential information and produced instructor reports

Managed and tracked all inventory for office and reordered supplies to match department needs

Carried out written human resource duties in relation to new hires.

Maintained and organized all employees’ files and correspondence aligning with policies and procedures.

Generated and analyzed instructor reports regarding evaluations.

Upheld communication between employees and international committees.

Organized and supported staff for “Wake Technical Community College Annual Advisory Committee Dinner” (over 400 guests attended)

Saudi Arabian Airlines – Jeddah, Kingdom of Saudi Arabia Apr 2010 - Dec 2011

Flight attendant/Customer Service

Ensured compliance with International Air Transport Association regulations

Conducted safety training on Boeing 777- MD 90 and Airbus 320 – 330 in relation to aircraft manuals

Collaborated with flight team to provide customer service to all passengers’ and resolved conflicts and concerns

Managed cultural differences and practices on flights to ensure passenger safety and satisfaction.

Documented reports to flight incidents and Sky Sales

Represented and followed the Airlines standards when dealing with royal family members onboard

Calm strange and unruly passengers for various reasons

Hosted to the best of my ability even when I had exceeded my flight hours and was asked to continue working

Maintained composure while working in hostile countries

Greeted and assisted passengers with finding their seats and storing their luggage

Provided safety demonstrations and ensured that passengers comply with safety regulations

Served food and beverages, and responded to passenger requests and inquiries

Monitored the cabin during the flight, and assisted with any medical emergencies or other incidents

Maintained a clean and well-stocked cabin, and ensured that all cabin equipment is in good working condition

Mercedes-Benz (Juffali Automotive Company) – Jeddah, KSA Mar 2005 - Feb 2007

Personnel Liaison Manager Assistant

Handled the royal family and elite families’ sales and requirements

Increased sales and reached sales target by using different marketing techniques

In charge of managing and organizing Art Exposition, Fashion Shows and Car Raising campaigns for launching new cars at Mercedes-Benz

Maintained customer files and handled customer inquiries

Negotiated changes in customer orders and payments

Gathered data through market research about competitor products for customer optimization.

Managed company incidents, interruptions, and emergencies

Effectively managed people, time, and budgets in the department

Produced reports for internal analysis and organized and supervised marketing events

Encouraged employee to customer relations and built and maintained external media communications

Education

North Carolina State University (Raleigh, NC) May 2015

Bachelor of Science – Accounting Information Systems

Wake Technical Community College (Raleigh, NC) Dec 2012

Associate of Arts

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