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Customer Assistance Management Specialist

Location:
Hephzibah, GA
Posted:
June 20, 2023

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Resume:

Melodye Kelly

**** ******* *****

Hephzibah, GA *0815

Mobile: 706-***-****

Email: adxtod@r.postjobfree.com

Work Experience:

Defense Contract Management Agency (DCMA) 9/2009-9/2020

**** **** **** Drive Suite 200

Smyrna, GA 30815

Industrial Property Management Specialist

Current Knowledge, Skills and Abilities (KSA’s)

MOCAS - Mechanization of Contract Administration Services

E-Tools – Electronic Data Access

EDA/WAWF/ IUID/CDR - Electronic Data Access, Wide Area Work Flow, Items Unique Identification Registry, Contract Deficiency Reports

IWMS – Integrated Workload Management Systems

Contract Closeout

FedBizOps – Federal Business Opportunities

DD 250 - Receiving Reports

DCMA 360

CRR - Contract Receipt & Review

Contract Mod’s - Modifications

LTDD’s – Government Property or Government Materials that are Lost, Theft, Damaged and Destroyed

Active knowledge and application of the FAR (Federal Acquisition Regulation), DFARS (Defense Federal Acquisition Regulation Supplement), and DCMA Instruction, Policies, and Procedures when administering contract workload.

Audit, Army, Navy, Air Force, and Missile Defense Agency contracts. (NASA)

Work directly with Contracting Officers to ensure contractor has accounted for all assigned Government Furnished Property or Government Furnished Materials before contract can be closed out.

Use MOCAS (Mechanization of Contract Administration Services) to identify contract type, and the special provisions and incentives associated with the particular contract

Supply and Service contracts ranged from Research & Development, the fabrication of Warfighter equipment, to flight-critical parts for fixed and rotary wing aircraft.

Conduct Contract Closeout, Contract Receipt and Review, inform necessary actions to correct contract deficiencies.

Interface with Defense Logistics Agency, DCMA Cost Analysts, and the DCMA Terminations Team to complete the “cradle-to-grave” lifespan of Firm Fixed-Price contracts, checked contract data integrity, and utilized an array of DCMA e-Tools to administer contracts

Analyzed, evaluated, and reviewed contractor’s procedures and contractual agreement with the Government for processes that were not well defined for compliance.

Monitored contractor performance for compliance by conducting face-to-face, telephone, and email communication, Battlefield Circulation, and held a weekly Logistical Synchronization Teleconference with outlying unit CORs

12/2012-06/2013 Bagram, Afghanistan

12/2011-06/2012 Shindand, Afghanistan

12/2010-06/2011 Baghdad, Central Iraq

Plan, develop and perform the Property Management System Analysis (PMSA) to assess and determine the effectiveness of the contractor’s property management systems. Provide guidance and direction to all levels of Government and contractor personnel relating to regulatory and contractual Government property requirements and ensures that contractors promptly report Government property no longer required for performance of the contract for disposition in accordance with contract provisions and clauses. Review new contracts, establish electronic/digital files within EDW and CPAS. Establish clear lines of authority and organizational accountability for custodial care (ASTM E2279-09 – Standard Practice for Establishing the Guiding Principles of Property Management. Identifies areas of risk; any potential problems are discussed/resolved as needed with customer for all applicable elements of property management. Also responsible for the following: Contract Receipt and Review, Contract Property Management, Property Loss both inside the Continental U.S. and outside of the U.S. OCONUS Contingency Contracting Administration Support [“Reach back”], evaluate contractors responsibility and liability for property loss. Ensure contractor is reporting property loss. Identify/determine contractor’s future performance risk. Isolate and analyze root causes, determine relationships to other risks, express performance risk in terms of probability and consequences. Make recommendation to hold contractor liable if applicable. Plant Clearance, perform (MOCAS) property administrations for contract closeout. Requests and issue (CAR) in CPAS, Monitor contractor’s corrective actions. Analyzes the overall requirement, develops appropriate contract strategy, and coordinates planned action/milestones and acquisition plan with the customer. Prepares appropriate determination and findings documentation. Perform duties in a forward-deployed combat zone with harsh and austere working conditions including extreme heat dust and danger. Do periodic travel aboard military fixed wing, rotary aircraft, and convoy vehicles. Ensure that Government Property (GP) in the custody of contractors is Accounted for Controlled Used Preserved Protected Repaired and Maintained only as authorized in accordance with the applicable FAR and contractual requirements. Perform a Property Management System Analysis (PMSA) to ensure that the contractor’s systems are adequate to satisfy the clause requirements at AR 45, FAR Clauses 52.245-1, 52.245-2, 52.245-9 as well as the contract terms and the contractors Property Control Procedures. Ensure the efficient and effective use of their resources regarding PMSAs, by utilizing a risk management approach based upon the risk management methodology outlined in the organizational SOP. Assist the contractor property organizations in their understanding of applicable provisions of Government contracts dealing with property including the Government property clauses found at FAR 52.245, the Department of Defense Federal Acquisition Regulation Supplement (DFARS) 252, and other applicable agency peculiar regulations. Establish and maintain contract property control data files (Electronically in contract file and database, and hard copy files in the contract). Review and validate reported physical inventory discrepancies and variances to determine actual gains and losses to contracts. Investigate occurrences of loss, theft, damaged or destruction (LTDD) of Government property and provided the Administrative Contracting Officer (ACO) with recommendations concerning contractor responsibility and liability for LTDD of property based on the contract terms and conditions. Interact with military, civilian’s, and contractors and with high grade personnel. Accountable for 14 Government contracts valued at $44,255,246.89. Area of Responsibility (AOR) includes Four Tertiary Commands geographically separated throughout Iraq. Provide primary liaison support between Cent-com Contracting Command (C3) and Defense Contract Management Agency- Iraq (DCMA I) to include all DCMA Contract Management Offices (CMOs) administering contracts with performance in theater and DCMA Central Europe (DCMA CL) Reach Back Closeout Team. Implement and enforce DoD and DA contracting policies and the Theater Wide Contract Agency (TWCA) Memorandum of Agreement (MOA) between DCMA and C3. Develop TWCA policies and plans and implements strategies for providing critical Theater Wide contracting support to over 300,000 United States, Coalition, and civilian personnel on daily basis. Responsible for assuring prime contractor has a management system in place to control all supply chain management activities and provides for executive awareness, internal audits, prevention, and correction of deficiencies of property. Assure assets are clearly identified terms and conditions when property is flowed to the subcontractor. Serves as an Industrial Property Management Specialist (IPMS) with responsibility for assisting the appointed Property Administrator (PA) in the surveillance and control of a very large amount (tens of thousands of line items) of Government property located at a major contractor. Assist the appointed Property Administrator (PA) in ensuring contractor compliance with the provisions of individual contracts for accounting, management, and care of Government property from the point of acquisition to final disposition. Spend a significant amount of time researching the requirement of both fixed price and cost type contracts incorporating varied property clauses. Identify risk to the Government through application of professional business judgment and risk-based assessment techniques to determine the appropriate type and level of surveillance. Determine appropriate method for testing of each property control function and conducts property control system analyses accordingly to determine that the functional areas of property management, acquisition, receiving, identification, records, movement, storage, physical inventories, reports, consumption, utilization, maintenance, sub-contactor’s control, disposition, and contract property close-out are controlled as required by pertinent directives and are in accordance with applicable provisions of the contracts. Perform necessary follow-up actions on noncompliance. Prepare correspondence to assure milestones are met during the mutually agreed timeframes. Participate in meeting with contractor personnel and provide advice and assistance to the contractor to resolve problems in establishing adequate property control records and controls, consistent with the terms of the contract and established Government policy. Assist the PA in resolving issues that are complicated by the need to address difficult property administration problems for which there are no established guidelines or precedents. Conduct investigations pertaining to contractor’s liability when Government property is lost, damaged, or destroyed, or when there is evidence of unreasonable use or consumption. Conduct root-case analysis to ascertain reasons for significant instances of (LTDD) loss, damaged or destruction of Government property. Prepare reports of findings upon completion of the investigations and provides them to the appointed PA. Review and analyze new contracts to determine and ensure that the contractor’s property control system(s) and procedure(s) are complying to fulfill the contractual requirement(s). Review contractor acquired property to determine if the property is contractually authorized. Assure that the official records are established by the contractor and that they are properly documented. Upon termination or completion of a contact, perform a final review to determine that disposition of all property has been accomplished, properly documented, and recorded on official records. Assure that there is no unresolved issues outstanding pertaining to property administration matters prior to recommendation of final property closeout.

FPL FOODS, LLC

1301 New Savannah Road

Augusta, GA 30901

10/2006 - 12/2008

Logistics Supply Manager

Served as primary manager of supply and storage for the FPL, LLC Directorate of Facility Management (FM). Responsible for procuring, processing, maintaining, issuing, and inventorying all supplies, equipment, and materials necessary to support operations. Served as primary purchasing agent also as primary hand-receipt holder. Responsible for requisitions, receipt and issue of all supplies and equipment to personnel in the company valued at approximately $5 Million dollars. Receive request of malfunctioning equipment, discuss problems with personnel, and arranges equipment to expedite repairs. Examine and inventory items received and purchased to verify identity, and equipment number and quantity with shipment documentation to include complying date using an automating system. Manage a complete warehousing operation involving one or a variety of warehouse functions. Use governing supply regulations, policies, procedures, and instructions applicable to specific daily assignments. Maintain property accountability, processing supply requisitions, process receipt transactions, inventory adjustment and use automated supply databases to enter, correct, and retrieve recurring reports and to structure and retrieve specialized reports. Requisition items to replenish stock to include justification for substitutes, new products, or other non-routine actions. Conduct investigations and take action to correct errors found. Prepare reports reflecting findings and corrective action, to include information relating to Loss, damaged or destruction (LTDD) of property. Reviewed and analyze procurement requirement using (MRP) System. Accountable for property, processing supply transactions, processing receipt transactions, and inventory adjustment. Used automating supply data databases to enter, correct and retrieve recurring reports and to structure retrieve specialized reports. Conduct Proper Count Reviews, in accordance with pertinent regulations. Supervise/conduct 10%, cyclic, monthly, and annual inventory. Process and reconcile due-in, due-out supply transaction using computerized systems. Establish and train employees on correct storage procedures and locations making sure each item is handled according to regulation and safety procedures. Develop operating procedures to ensure the integrity of property accountability necessary to identify, describe, and ensure that major end items, parts, sub-assemblies, and components requested are complete on all requisitions processed. Participated in formulating procedures and directives for areas and functions nor previously addressed. Prepare computer inquires and processes for past due orders to determine the validity and to initiate follow-up actions as required. Prepare various shipping and receipt documents in accordance with current regulations and procedures. Reconcile problems in automated supply accounting system. Compute, establish and direct modifications to authorized stock level plan.

TROOP ISSUE FACILITY (U.S. Army)

TISA 414th BSB

Hanau, Germany

08/1992 - 05/1996

Warehouse Manager

Supervised and participated in Central Warehouse activities related to receiving, storing, shipping, dispatching and delivery of materials and supplies to ensure effective and efficient warehouse operations and material transportation. Requisition receipt and issue all supplies to all Dinning facilities in the command. Processed applications and/or reviews using appropriate criteria and policies consistently according to established guidelines. Used supply regulations and policies to determine stock levels, conducted physical inventories, and performed a wide variety of complex assignments related to maintaining specialized property accounts and records, completed individual transactions, provided customer assistance, screened reference files, conducted data searches, and distributed output files. Updated and searched the database to resolve discrepancies, analyze computer rejects, responded to questions and issues, provided status, and verified information. Identified transaction errors made corrections. Requisitioned stock items and adjusted levels based on customers input and requirements usage pattern. Prepared reports reflecting findings and corrective actions. Reviewed record adjustments for accuracy and completeness. Typed, sent, and received messages and reports, using automotive processing equipment. Used spreadsheet software to enter, revise, sort or calculate and retrieve data for reports. Did extensive research in catalog information to obtain stock numbers, unique items, cost effectiveness, available substitutes, and new products. Identified potential discrepancies and took action to resolve problems. Extracted and assembled data in preparation of requisitions. Requisitioned items to replenish stock to include justification for substitutes, new products, or other non-routine actions. Participated in inventory process. Conducted investigations and took action to correct errors found. Prepared reports reflecting findings and corrective actions, to include information relating to loss, damage, or destruction of property. Reviewed record adjustments for accuracy and completeness. Prepared correspondence relating to inventory discrepancies, manufactured catalogs, and journal cards. Compiled information needed to determine capability and reliability of supply sources with customer expectations. Performed various duties associated with requisitions, receipts, and control of supply items. Accountable for property valued at approximately $6 million dollars, processing supply transactions, processing receipt transactions, and inventory adjustment. Used automated supply databases to enter, correct and retrieve recurring reports and to structure and retrieve specialized reports. Reviewed regulations to ensure agency policies and procedures comply with regulations, while seeking initiatives and suggesting directives to reduce costs. Processed and reconciled due-in, due-out supply transaction using computerized systems. Established and trained employees on correct storage procedures and locations making sure item is handled according to regulation and safety procedures. Ensured property accountability for all assigned unit equipment supply records are properly prepared and maintained to include: document register, hand-receipts shortages annexes, Central Issue Facility records and lateral transfers.

U.S. ARMY,

WORLD-WIDE

1982-2002

Logistics Supply Manager

Supervised and participated in Central Warehouse activities related to receiving, storing, shipping, dispatching and delivery of materials and supplies to ensure effective and efficient warehouse operations and material transportation for more than 20 thousand troops. Directed and conducted effective training programs resulting in a more diverse professional staff and retention of new recruits. Knowledge of Standard Army Information Systems (STAMIS) with supply, maintenance, and ammunition. Standard Army Retail Supply System (SARSS), Standard Army Ammunition System (SAAS), Standard Army Maintenance System (SAMS) and Unit Level Logistics System (ULLS). Performed a variety of clerical and manual tasks involved in the receiving, counting, documenting installation and organization property. Procured, processed, maintained, issued, and inventoried supplies, equipment and materials necessary for the mission. Served as the primary visa and hand-receipt holder for the organization. Used supply regulations and policies to determine stock levels, conducted physical inventories, and performed a wide variety of complex assignments related to maintaining specialized property accounts and records, completed individual transactions, provided customer assistance, screened reference files, conducted data searches, and distributed output files. Updated and searched the database to resolve discrepancies, analyze computer rejects, responded to questions and issues, provided status, and verified information. Identified transaction errors made corrections. Requisitioned stock items and adjusted levels based on customers input and requirements usage pattern. Prepared reports reflecting findings and corrective actions. Reviewed record adjustments for accuracy and completeness. Used spreadsheet software to enter, revise, sort or calculate and retrieve data for reports. Responsible for requisitions, receipt and issuing of all supplies, vehicles and equipment to personnel in the command valued at approximately $5 million dollars. Coordinated with maintenance work orders involving vehicles and equipment. Received request for manufacturing vehicles and equipment, discussed problems with personnel, and arranged to be expedited for repair. Served as a purchasing agent and visa card holder for all expendable and non-expendable items purchased by FM that were necessary to support the command. Responsible for monitoring and maintaining all fuel consumption and mileage of all FM vehicle (20 each) to include compiling data using automated systems. Examined and inventoried items received and purchased to verify identity, vehicle and equipment number and quantity with shipment documentation. Managed a complete warehouse operation involving one or a variety of warehouse functions. Drove motor vehicles, up to and including 21/2-ton trucks. Hauled, loaded and unloaded supplies, ammunition and equipment. Operated forklifts capable of lifting up to including 10,000 pounds to move supplies and equipment. Evaluated existing and proposed policies and procedures; make recommendations. Ensured productivity targets are met and maintain computerized administration and automated storage retrieval systems. Skilled in the use of personal computers and software programs in an environment to extract, revise, or sort information from files, records, or databases. Reviewed regulations to ensure agency policies and procedures comply with regulations, while seeking initiatives and suggesting directives to reduce costs. Possess ability to search and analyze information. Managed teamwork and deal with personnel issues such as recruitment, training and discipline of troops. Wrote Standard Operation Procedures on Property Accountability and made recommendations for the resolution of internal problems, evaluate existing and proposed policies and procedures; made recommendations. Maintained liaison with customers and other related persons to communicate information related to deliveries, irregularities in shipments, shipment delays and other related matters. Maintained numerous property hand /sub-hand receipts for the company. Ensured property accountability for all assigned unit equipment supply records were properly prepared and maintained to include: document register, hand-receipts shortages annexes, Central Issue Facility records and lateral transfers. Ensured that budget was properly managed without excessive spending.

Education:

Webster University Fort Jackson, SC

Dual Master's Degree 06/2003

Major: Dual Human Resources Management/Human Resources Development Honors: Magna Cum Laude

Park College Fort Bliss, TX

Bachelor’s Degree 11/2001

Major: Social Psychology Honors: Magna Cum Laude

Georgia Military College Fort Gordon, GA

Associate degree 05/1997

Major: Behavioral Science Honors: Magna Cum Laude

Job Related Training:

Defense Contract Management Agency (DCMA) Defense Demilitarization Program Course Certification 29 Nov 13

Defense Contract Management Agency (DCMA) Level 1 Property Specialist Certification 19 Nov 10

Defense Contract Management Agency (DCMA) Level 2 Property Specialist Certification 16 Nov 11

(GWOT)Global War On Terrorism Jun 2011 Baghdad Iraq

76Y Logistics 1989

88M Transportation 1984

76P Material Control and Accounting Specialist 1982

Alpha Kappa Delta - International Sociology Honor Society

Additional Skill Information:

Excellent skills in the following: management, assessment, planning and documenting, working independently or as a team member, problem solving conflict resolution, verbal communication, facilitating, solid coaching and analytical skills. Possess strong analytical, writing and research skills; many years working within the Army Supply System; computer literate with strong emphasis in Excel, Word and Power Point, Micro Soft Word. Practical knowledge of the characteristics, properties, use of equipment, logistics concepts, data collection analysis, maintenance/supply management principles and must be capable of imparting this knowledge to supported unit personnel. Incumbent is required to maintain worldwide cognizance of significant supply/maintenance actions having an impact on the readiness of supported systems. Provide logistics assistance to Logistics Assistance Representatives (LARs) and support units by investigating, coordinating, and recommending solutions to problems affecting deployed weapon systems. Duties and responsibilities are part of the AMCOM Logistic Assistance Program as required by AR-700-4. Training/Development U. S. Army. Familiar with AR 690-950 Personnel Career Management. Knowledge of Standard Army Information Systems (STAMIS) with supply, maintenance and ammunition. Standard Army Retail Supply System (SARSS), Standard Army Ammunition System (SAAS), Standard Army Maintenance System (SAMS) and Unit Level Logistics System (ULLS), Contract Receipt and Review (CR&R), Contract Property Administration Systems (CPAS) and Electronic Document Workflow (EDW).



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