Service Representative Administrative Assistant

KALIYAH NEAL

*** *** ****** *******, ** ***** 706-***-**** adxtmn@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional with 3+ years of healthcare industry experience. Accustomed to working in environments where accuracy and accountability are essential. Consistently model and inspire high levels of integrity. Follow policies, procedures, and guidelines to assure consistent quality.

Communication Skills: Demonstrated ability to convey thoughts and express ideas effectively.

Attention to Detail: Consistently provide and collect accurate information.

Problem Solver: Identify and define a problem, generate solutions, and determine appropriate strategies.

Typing Speed: 40 WPM.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint

Video Communication Technology: Zoom

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription

Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry

Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle

Claims Appeal Process Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO

Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

EDUCATION AND TRAINING

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

American Red Cross First Aid/CPR – Infant, Child, and Adult

American Red Cross AED Defibrillator

PROFESSIONAL EXPERIENCE

Home Depot – Griffin, GA 03/2021 – Present

Customer Service Representative / Sales Associate

Handle inbound and outbound phone communications.

Provide quotes and process payments, refunds, and exchanges.

Document information in electronic system – ESBS.

Complete data inventory duties.

Mcintosh Trail – Barnesville, GA 02/2018 – 05/2020

Mental Health Technician

Assisted with activities of daily living - personal hygiene, mobility, and feeding.

Resolved escalated issues and rescheduled appointments.

Took and recorded vital signs, and performed services in a timely and professional manner.

Documented and reported changes in patient habits, condition, and activities – electronic.

Home Depot – Griffin, GA 09/2015 – 12/2017

Cashier / Customer Service Representative

Processed transactions, accepted payments, and provided prompt, courteous customer service.

Worked as part of a team and interacted with diverse customers and staff members.

Followed all policies as they related to customer confidentiality.

Crown Health Care – Fayetteville, GA 09/2015 – 12/2017

Personal Care Assistant

Took vital signs and assisted with activities of daily living - personal hygiene, mobility, and feeding.

Assisted with medications, scheduled appointments, and managed phone communications.

Communicated and interacted effectively and tactfully with patients, visitors, families, peers and supervisory staff.

Documented and reported observations of patient behavior, complaints, or physical symptoms – electronically.

Maintained the comfort, privacy, and dignity of patients by completing duties in a manner that displayed warmth and promoted a caring environment.

Home Nurse – Sunnyside, GA 09/2015 – 02/2017

Home Health Aide

Checked vital signs, assisted with activities of daily living - personal hygiene, mobility, exercises, and feeding.

Scheduled appointments and handled inbound phone calls.

Handled light housekeeping duties, prepared meals, and ran errands.

Completed daily logs documenting patient condition, changes in behavior, and activities.

Administered prescription and over the counter medications.

VOLUNTEER EXPERIENCE

Outreach Boys and Girls Club – Concord, GA 05/2017 – 04/2018

Volunteer

Provided mentorship and assisted with homework and activities.

Maintained positive attitude; showed respect to all those with whom there is contact while performing duties.

Demonstrated appropriate behavior at all times; observed and promoted all rules and regulations.

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