Service Representative Data Entry

PROFESSIONAL PROFILE Customer service oriented professional with strong leadership skills; facilitates efficient workflows and communicates effectively with coworkers, patients, and staff. Follows policies, procedures, and guidelines to assure consistent quality. Maintain and ensures patient privacy and confidentiality. Possesses 17+ years of value-added medical experience. Resourceful, flexible, and adept at acquiring new skills in support of company objectives.

EDUCATION:

HHCA

Certified Nursing Assistant 01/2022

Obtained a certificate

Allen School of Health Sciences – Jamaica, NY 10/2020

Medical Assistant Program, Diploma Obtained

KEY QUALIFICATIONS:

BSL

Microsoft Word

Phlebotomy

EKG

CPR

COVID-19 Swab and Antibody

Test Sample Collection

Vitals

Urinalysis

Specimen Collection

Waived Lab Test

Administrative Skills

Microsoft Word

Excel 2016

Patient Interviews

Referrals

Clinical Skills

Healthcare Law

Human Resource Management

Medical Terminology

Electronic Medical Records

EMR / EHR

Practice Management Software

Healthcare Computer Information Systems

Kareo Medical Practice Management Systems

HIPAA Compliance

Anatomy & Physiology

Basic Pharmacology Organizational Improvements

Medical Office Procedures

Insurance Verification

Appointment Scheduling

Charting & Filing

Practice Structure

Leadership & Management

Interpersonal Professional Communications

Ultimate Medical Academy 2018

Healthcare Management, Associate of Science

Degree Obtained

John Hopkins University 12/2020

Covid Contact Tracer

Stanford University 12/2020

Covid Training for Healthcare worker

WORK EXPERIENCE:

Silver Star Urgent Care – Ozone Park 08/2020 –- 10/2020

Medical Assistant, Intern

Ttec - Duluth, GA 09/2018 – 02/2019

Customer Service Representative

Perform data entry

Field phone calls

Manage telephone work and provide high quality customer service.

Ensure that customers are assisted properly and that all their questions and concerns are addressed while adhering to company guidelines and policies.

Follow HIPAA regulations and use medical terminology effectively.

Wendy's - Lawrenceville, GA 07/2016 – 06/2018

Cashier / Customer Service

Prepare and assemble food orders in a challenging environment. Maintain a cheerful outlook, follow established procedures, and promote teamwork.

Processed transactions quickly and without errors while utilizing point of sale computer system.

Ministry of Health Guyana - New Amsterdam, Guyana 11/1999 – 07/2016

Rehabilitation Assistant

Recorded and prepared statistics.

Treat patients suffering pressure from diabetic wounds using PPR devices that are plantar pressure redistribution.

Transports clients to and from rehabilitative treatment areas utilizing mechanical aids such as wheelchairs.

Report observations of client behavior and progress to Therapist/Registered Nurse; communicates concerns and/or changes to resident condition.

Set up and organizes furnishings and equipment for related activities as directed; cleans and maintains equipment and reports malfunctioning equipment to appropriate staff.

Maintains an inventory of equipment, devices, and materials. Involved in administrative and program support including working with the client and the environment such as scheduling and greeting patients.

High Academic Honors Recognition Awards: Most Outstanding Performance in Occupational Therapy, with Ministry of Health (Guyana) Honor Roll and Deans list Ultimate Medical Academy and Allen School of Health Science

References available upon request

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