MEGAN BANNON

Marcus Hook, PA *****

adxtk6@r.postjobfree.com / 610-***-****

SUMMARY

Detailed Client Service Associate known for having great organizational skills, gifted at working with all types of customers, and devoted to giving every customer a positive and memorable experience. Looking for a new role where hard work and dedication will be highly valued.

SKILLS

Prioritizing Work

60 wpm Typing Speed

Clerical Support

Verbal and Written Communication

Self-Motivated

Multitasking

Call Center Operations

Inbound and Outbound Calling

Courteous Demeanor

Understanding Customer Needs

Building Customer Trust and Loyalty

Courteous with Strong Service Mindset

EXPERIENCE

Driver / Lyft - Philadelphia, PA 11/2021 - Current Delivered goods and services to customers on time and in excellent condition. Inspected vehicles for cleanliness and checked gas and oil levels prior to departure. Utilized GPS to optimize routes and continuously meet estimated delivery times. Achieved consistently high customer scores due to exceptional service. Escorted customers to vehicles.

Listened to customer needs to identify and recommend best products and services. Inbound Associate / Amazon - Wilmington, DE 09/2021 - 05/2023 Responsible for placing all inventory in correct area Provide proper training to new associates for operation of station machinery. Used pallet jacks to move items to and from warehouse locations. Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment. Examined packages and goods for damage and notified vendors of replacement needs. Received deliveries, scanned packages and updated orders in internal database. Recognized defective material and reported issues to management. Updated inventory and production information using warehouse management systems and scanner guns. Kept up to date on safety procedures and correct lifting techniques to prevent injuries. Placed bins, carts and containers in convenient locations to assist with loading efficiency. Secretary/Receptionist / P&L Property Management LLC - Marcus Hook, PA 03/2020 - 04/2023 Perform clerical duties and communicate with clients. Scheduled and confirmed appointments.

Updated and recorded customer or client information to maintain accounts. MB

Maintained client accounts by obtaining, recording and updating personal and financial information. Transmitted information or documents to customers through email, mailings or facsimile machine. Customer Service Associate / Wawa - Woodlyn, PA 07/2010 - 09/2011 Provide customer service, checkout customers and prepare deli orders. Operated cash register or POS system to receive payment by cash, check and credit card. Delivered high level of customer service to patrons using active listening and engagement skills. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Worked closely with front-end staff to assist customers. Trained new team members in cash register operation, stock procedures and customer services. Learned roles of other departments to provide coverage and keep store operational. Answered customer questions and provided store information. Call Center Representative / Power Windows and Siding - Brookhaven, PA 03/2006 - 10/2009 Generated leads with successful cold calling of [Type] prospects and skilled use of persuasive communication skills.

Called prepared lists of leads and read short scripts to promote [Industry] products and services. Maintained and recorded customer information in database. Broke down objections using friendly, persuasive strategies. Contributed to team efforts by successfully accomplishing and exceeding daily sales goals. Trained new hires and led large team of off-shore telemarketers. Call Center Representative / Teleresponse Center - Philadelphia, PA 09/2001 - 12/2003 Completed many outbound sales and fundraising calls to prospective customers on behalf of client. Documented sales call data in company software.

Provided timely, courteous and knowledgeable responses to information requests. Cold calling to generate donations from Publix for charities such as Special Olympics, Mothers Against Drunk Driving (MADD) and other charities.

EDUCATION AND TRAINING

GED 09/2008

Chester Highschool - Chester, PA

Some College (No Degree): Business Administration

Southern New Hampshire University - Hooksett, NH

pursue other fields), I am currently fully enrolled to start classes for my recovery specialist REFERENCES

References Patrick Downs 610-***-**** Tina Gattone. 267-***-**** Ashley Douglas 484-***-**** CERTIFICATION

CPR Certified

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