Dear Hiring Manager

I am a senior management professional with extensive experience who enjoys collaborating and is highly motivated, and I believe in creating a positive and productive work environment and passion for excellence, where teams can thrive.

How I am meeting the requirement for the position:

With over 10 years of experience, I have successfully managed large operations for a diverse portfolio of properties including ‘healthcare buildings, office towers, retail spaces, downtown parking facilities, and specialized facilities like WCB Alberta and the Canadian Armed Forces.

I have more than 6 years of Operations Management experience in implementing new policies, procedure

1 have a great amount of education which again exceeds the requirement, such as a Master of Business Administration and Project Management.

I have strong business planning, financial acumen, and exceptional communication, facilitation, engagement, and change management skills.

I have a strong background in facility management and building lifecycle management. I've demonstrated world-class facility management and team management skills in buildings for preventative maintenance, security, risk management, and customer service. I manage and supervise 100+ subcontractors in all trades and services and the day-to-day operations of a 150 million square foot multi-building facility management operation. I have over a decade of experience working with corporate real estate divisions such as facility maintenance, custodial, operations, technical, and procurement personnel to provide strategic planning.

I lead in-house and contracted resources in facility planning, construction, renovations, organizing, budgeting and lifecycle projects, tenant improvement or space renewal projects, space planning and design, and best delivery for internal and external business partners. My day-to-day work entails upholding the meeting with staff, and subcontractors.

Leading/creating master facility plans, practices, and regulations that govern and maintain the operation of 24-hour facilities such as retail stores, government offices, health care facilities, and specialized facilities.

My management style for my employees includes ongoing support and development, such as training, evaluating, and managing employees, as well as personnel management practises, all of which fully abided by labour union memorandums of understanding. I am a senior committee member responsible for improving current health and safety issues, trends, and government regulations affecting facility operations and maintenance.

I adhere strictly to OSHA standards and industrial safety practices. I also plan, coordinate, and direct facility activities and operations, including staff assignment and evaluation, as well as overseeing the performance of contract maintenance vendors, Construction, and/or Consultants daily. I am skilled at developing, evaluating, and implementing policies, division workflow procedures, standards, goals, and objectives for assigned functions. Improvements and practises in management should be implemented.

My strong financial skills enable me to generate capital and operating budgets and manage the division.

As a senior management team member, I've worked on capital projects for automatic building maintenance, and facility and asset management subject matter expertise.

I have led the facility management operation of a team consisting of 400+ employees working at different levels of trades and skills, such as ground maintenance staff, customer care and building security staff, plumbing and electrician trades, HVAC staff and many more. I am managing 100+ contractors for all outsourcing services.

I have strong project management abilities as well as hands-on experience with project management methods and techniques I have more than 10 years of experience leading multidisciplinary teams in project delivery, such as HVAC, security, and an integrated building management system. I have proven organizational, planning, and problem-solving skills and experience developing and implementing customer engagement processes.

I have strong negotiation and conflict resolution skills that produce win-win outcomes and experience resolving complex and sensitive problems using the best risk management and conflict resolution techniques. I am multilingual and have excellent verbal and written communication skills, as well as facilitation, report writing, and presentation abilities. I have a proven track record of building strong relationships and cooperating with multidisciplinary teams and stakeholders.

It has been my life's honour to serve others while also growing personally. Thank you for taking the time to read over my information.

Sincerely,

Gurtej Mangat

Objective: To obtain a full-time position in a facility management role.

Skills

Integrity: Honesty and integrity are central to how I operate within the business and my personal life.

Leadership: I've led various groups, volunteers, and staff to achieve mandates and goals while also pursuing various educational opportunities to improve my leadership skills.

Creativity: The ability to generate or recognize ideas, alternatives, or possibilities that can be used to solve problems.

Teamwork: An effective team member who contributes to common goals while working with others.

Curiosity and Learning: Growing and learning through experiences and challenges has been a lifelong passion of mine.

Experience

Director of Accounts, Facility Management, Dexterra Group Inc Feb 2015 – June 2023

Prepare RFPs for all facility/property managed projects like lift service, janitorial, HVAC, and security.

Attend construction/renovation meetings with contractors regularly, and monitor construction projects to ensure compliance with agreed-upon specifications.

Overseas, manage 100+ subcontractors for all trades and services, and oversee the day-to-day operations of a 150 million SQFT multi-building facility management operation.

Creating/realigning building safety policies, processes, procedures, and regulatory and legislative requirements.

Provide leadership and direction/guidance to facility maintenance and custodial staff, as well as operations, technical personnel, and procurement subcontractors.

Proven communication and supervisory skills, including experience working with

various levels of an organization and ability to handle customer service issues

involving employees professionally and positively.

Experienced in Opex and Capex budget creation, and management through Service Channel and other tools.

Experience building and maintaining relationships with facility operation teams

utility companies, government agencies, architectural & design firms, and general contracting firms.

Attending regular meetings with general contractors, consultants, vendors, and maintenance service providers, including competitive bidding and negotiation assistance for SOWs, CPSAs, and project-specific contracts.

Assist with technology integration into various facility management processes and operations

Serve as project manager for tenant improvement and capital building improvement projects throughout the building's lifecycle. Maintaining and creating efficient risk management, safety and security programs for the buildings

Maintaining the target of zero workplace incidents, to ensure that safety and health norms and standards are followed

Evaluate vital data for analysis and management reporting to evaluate the effectiveness of facility management activities.

In emergency management, overseen fire drills, several high-rise floods, and a fire.

Security strategy, taken part in planning the overall security strategy to deal with the dynamic situation at shopping centres and office towers.

Property maintenance, ensuring an outstanding facility through regular inspections, working with subcontractors, the maintenance team, and the operations to provide a high building standard and excellent customer service.

Member of the Joint Health and Safety Committee and ECC Sustainability Committee.

Projects of note: managed a 5.7 million dollars yearly operation over 2 Million SQFT areas of multi-facility buildings, holding a leading role in planning and implementing Covid procedures, resolved a significant challenge with a large vendor through conflict resolution, participated in BOMA BEST Gold by completing the application for five assets with a colleague,

Sessional Business instructor, Concordia University of Edmonton- Jan2023 – Present

Developing ongoing research on various business stream courses.

Successfully delivered in-person classroom instruction on several business courses, such as Marketing management and operations management.

Creating and disseminating case studies on various business topics.

Coordination of ongoing learning and collaboration with the Dean of the School to meet their role requirements.

Program Coordinator, Junior Achievement Canada; Edmonton, AB 2022 –2023

Volunteer to coordinate over 200 schools for financial literacy and business startup programs

Worked with various stakeholders and Edmonton public school

Worked with the program team to fill volunteer positions.

Make course delivery arrangements with school contacts for all programme delivery.

Operations Coordinator, Fairmont Hotels, Banff AB, April 2012 – January 2014

Facility Supervisor, Banff Centre AB Jan 2013 – Nov 2013

Education

Master Of Business Administration, Athabasca University 2023

Certified Facility Manager, IFMA 2023 (In progress)

Post Graduate Diploma in Management 2022

Project Management 2023

Post Graduate certification in Business, specializing in Hospitality Management 2012

Bachelor of Business Management, Major in Tourism and Hospitality Management 2008

Cultural Sensitivity Training Completion, Edmonton City Centre 2015

References available upon request

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