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Customer Service Claims Analyst

Location:
Palmdale, CA
Salary:
$97000
Posted:
June 20, 2023

Contact this candidate

Resume:

Duval Hyppolite

Leona Valley, CA *****

adxtis@r.postjobfree.com

+1-717-***-****

Summary Accomplished inspector/project manager with dedicated experience in sustainable design. Successfully devised projects to use energy and resources to minimize impact on natural environment. Highly productive at working with teams of designers and builders to complete projects on time and according to cost constraints.

Authorized to work in the US for any employer

Work Experience

Senior Project Manager

Karma Construction Group - Washington, DC

March 2022 to Present

• Manage a portfolio of complex initiatives that span one or multiple lines of business

• Provide on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones

• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously

• Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives

• Report on project success criteria results, metrics, test and deployment management activities

• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence

• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization

• Prepare estimates and detailed project plan for all phases of the project

• Procure adequate resources to achieve project objectives in planned timeframes

• Manage the day-to-day project activities and resources and chairs the project management team meetings

• Monitor staff performance and complete performance reviews

• Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership

• Understand interdependencies between technology, operations and business needs

• Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices

• Manage project scope and changes

• Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders

• Act as an internal quality control check for the project

• Manage ongoing quality control and participate in quality issue resolution

• Assist in dispute, negotiation, arbitration or litigation, as needed

• Support formal/informal schedules to manage the engagement contract

• Define the Statement of Work and Specifications for the requested goods and services

• Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues

• Set and continually manage project and program expectations while delegating and managing deliverable with team members and stakeholders

• Delegate tasks and responsibilities to appropriate personnel

• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables

• Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, CIO and key stakeholders

• Determine the frequency and content of status reports from the project and program team, analyze results and troubleshoot problem areas

• Define success criteria and disseminate them to involved parties throughout project and program life cycle

• Identify and develop trusted adviser relationship with project and program stakeholders, sponsors and university stakeholders

• Coach, mentor, motivate and supervise project and program team

• Deliver appropriate and effective executive level communication

• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards

• Manage project and program issues and risks to mitigate impact to baseline

• Continue professional development in order to keep abreast of emerging technologies, methods and best practices

• Extensive understanding of project and program management principles, methods and techniques

• Other duties as assigned

• Proven success in providing on site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones

• Performance reviews and staff development

• Monitor the performance of staff

• Establish practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization

City Inspector

City of Westminster - Westminster, MD

February 2022 to Present

Attended meetings and site locations to gather data for project work. Inspected plans and existing sites for compliance with civil codes relating to grading and drainage of paved surfaces.

Oversaw roadway milling, paving, drainage, utilities, traffic control and depth replacement. Prepared or presented public reports on bid proposals, deeds and environmental impact statements. Aided other departments in development of plans and cost estimates on road, parking lot and drainage projects.

Directed or participated in surveying to lay out installations or establish reference points, grades or elevations to guide construction.

Inspected construction and maintenance projects of existing roadways, structures and facilities. Tested soil, asphalt and other materials to assess compliance with applicable building codes. Handled district office's data requests with timely and detailed reports. Performed inspections of current construction, refurbishment and repair projects. Evaluated whether work was in accordance with all applicable city, state and federal guidelines, as well as applicable discipline-specific codes.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Prioritized and organized tasks to efficiently accomplish service goals. Claims Analyst

Schneider Electric - Mechanicsburg, PA

March 2021 to January 2022

Gathered proper documentation and data to prepare claims for submission. Assessed processing reports each day to effectively submit claims. Investigated claim and settlement deals and reviewed coverage determinations. Synthesized data into comprehensive quarterly written reports for management. Investigated and analyzed requirements to improve timeliness of reports to customers. Built lasting relationships with clients and employees to underpin successful claims activities. Conducted detailed bill reviews to implement sound litigation management and expense control. Delivered exceptional customer service to clients by communicating information and actively listening to concerns.

Input claim information and payments into company database. Discussed current cases and issues in claim committee meetings. Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.

Verified liability extent with reviews of police reports, medical treatment histories and other records. Reduced loss ratios through fair and prompt processing of claims. Site Security Manager

Elite Secure Solutions - Baltimore, MD

July 2019 to February 2021

Trained new security officers on safety protocols and company standards. Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.

Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft and presence of unauthorized persons.

Performed bi-weekly payroll, set schedules and dealt with rule infractions. Oversaw highly effective security team and managed scheduling and resource allocation. Compiled evidence for law enforcement officials to use to prosecute criminals. Chaired safety committees to devise strategic plans and share best practices. Assessed company security risks and developed actionable solutions to be presented to management. Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.

Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.

Team Leader

UPS - Gaithersburg, MD

March 2018 to July 2019

Delegated daily tasks to team members to optimize group productivity. Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Fostered positive employee relationships through communication, training and development coaching. Delegated tasks to team members, maximizing unique strengths and skill sets. Conducted inspections of equipment before, during and after shifts to prevent project delays and resolve issues.

Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Monitored team progress and enforced deadlines.

Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.

Conducted thorough quality checks to verify conformance to specifications. Warehouse Manager

Best Buy - Miami Beach, FL

July 2017 to February 2018

Established and maintained good relations with customers, vendors and transport companies. Organized warehouse design to maximize space for stock while allowing for high volume traffic zones. Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.

Reviewed inventory sheet against shipments received and alerted manager of discrepancies. Compiled, sorted and filed records of product orders, business transactions and other activities. Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance. Performed periodic inventory counts to assess inventory system accuracy and integrity. Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems. Security Manager

G4S Secure Solutions - Louisville, KY

July 2016 to June 2017

Trained new security officers on safety protocols and company standards. Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft and presence of unauthorized persons.

Developed and implemented training methods to promote improved officer performance. Performed bi-weekly payroll, set schedules and dealt with rule infractions. Oversaw highly effective security team and managed scheduling and resource allocation. Held routine and surprise drills to keep help security team members practice response plans. Conducted intense investigations of suspected internal employee theft and embezzlement. Chaired safety committees to devise strategic plans and share best practices. Experience Technical Engineer

US Army - Fort Knox, KY

November 2011 to July 2016

Inspected construction and maintenance projects of existing roadways, structures and facilities. Maintained daily contact with contractor representatives to review schedules, correct deficiencies and discuss future activities.

Worked from technical documentation to apply construction principles and visualize correct implementations to meet building standards.

Tested soil, asphalt and other materials to assess compliance with applicable building codes. Handled district office's data requests with timely and detailed reports. Attended meetings and site locations to gather data for project work. Inspected plans and existing sites for compliance with civil codes relating to grading and drainage of paved surfaces.

Maintained project materials and utilized blueprints, schematics and specifications. Monitored concrete batching and placement for [Type] structures. Oversaw modernization projects, handling line and grade surveys whenever needed. Oversaw roadway milling, paving, drainage, utilities, traffic control and depth replacement. Inspected project sites to monitor progress and conform to design specifications and safety or sanitation standards.

Aided other departments in development of plans and cost estimates on road, parking lot and drainage projects.

Military Technical Engineer

Experience US Army - Fort Knox, KY

November 2012 to June 2015

Languages Trilingual French/English/Haitian creole Extra-Curricular Participated in -- and won prizes at -- Kuwait soccer league, Fort knox Best warrior competition .

Activities

ARMY SERVICE RIBBON Joining the military

August 2014 to August 2014

1 GLOBAL WAR ON TERRORISM EXPENDITIONARY MEDAL

Deployment on Terrorism territory

Accomplishments ARMY ACHIEVEMENT MEDAL

July 2014 to July 2014

For creating a map of US Army Camp Arifjan while deployed for 9 months. The map includes a total of 116,000 points. and more than 3000 man hours as well as participating an multiple other projects such as roads and ditches reconstruction, living quarters designing in Auto cad 2010 .

Maintain and check military equipment estimated at half million dollars with zero losses or malfuctions. Education

Technical Degree in Education Technical Engineer: Civil Engineering US Army Corp Of Engineers - Fort Leonard Wood, MO

June 2013 to June 2013

High School Diploma in Engineering

North Miami Senior High - Miami, FL

January 2011 to December 2011

Skills

• Highlights Project management Strong decision maker Organized Mathworks

Team management Flexible

Multitasking Team Oriented

People skills Accounting spreadsheets

Report creation Investigation management

License inspections Policy analysis

Correction plans Building construction knowledge

Report generation Local municipality projects

Safety awareness Blueprint understanding

First Aid/CPR

• Construction Inspection

• Haitian Creole

• Construction Estimating

• Project Engineering

• AutoCAD

• Quality Assurance

• Military Experience

• CAD

• Negotiation

• Construction Management

• Budgeting

• Emergency Management

• Proposal Writing

Certifications and Licenses

First Aid Certification



Contact this candidate