Service Representative Equipment Operator

Richelle Davis

*** ****** ****** ********* ** ***01

Phone: ***-***-****-****************@*****.***

Work Experience:

Fairbanks Periodontal Associates-Fairbanks, AK

Front Desk Coordinator

January 2023 to Present

● Assist with answering phones.

● Assisting new and existing customers with questions and concerns.

● Use of general office equipment, copy machine, fax machine, multi-line phone system.

● Verifying patient insurances.

● Scheduling appointments for new and existing customers.

● Compiling customer information for billing.

● Receiving payments for services rendered.

● Manage and keep database spreadsheets up to date. State Farm

Customer Service Representative

September 2022- December 2022

● Assisted with phones.

● Assisted new and existing customers with questions regarding policies and coverage.

● Use of general office equipment, copy machine, fax machine, multi-line phone system.

● Order general office supplies.

Technica LLC-Fort Wainwright, AK

Dispatcher

April 2022- September 2022

● Dispatched and maintained communication with shuttle drivers for pick up and drop off to different locations for soldiers who lived on base.

● Recorded all inbound calls on shuttle logs.

● Made sure all policies and procedures were being followed.

● Kept a professional and safe work environment.

● Properly restocked inventory.

Green Mountain Concert Services -Albany, NY

Assistant Event Manager/ Administrator

January 2016- February 2022

● On site personnel administration, maintained radio communication, dispatched law and medical enforcement as necessary.

● Filling, report writing, maintained inbound and outbound inventory, and made sure that inventory was properly stored.

● Ensured quality customer service

● Scheduled and coordinated staff for events.

● Maintained staff timesheets and payroll in the company database for employees who worked events.

● Ordered office supplies and needed equipment for events.

● Managed and updated database spreadsheets.

Big Josh LLC-Stone Ridge, NY

Office Manager/Small Equipment Operator

November 2015-July 2020

● Managed account receivable and accounts payable transactions.

● Made sure bills were mailed in a timely manner to all customers.

● Use of general office equipment.

● Scheduling of work for the day and week.

● Operated small heavy equipment when needed.

Education/Training

● High School Diploma-Roundout Valley High School, Stone Ridge, NY

● Interior FireFighter-Vly Atwood Fire Department

● EMS- Marbletown First Aid Unit-Marbletown, NY

Computer Applications/Reporting Tools

● Microsoft Suite (Word, Excel, Outlook, Powerpoint) QuickBooks

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