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Support Analyst Customer Service

Location:
Columbia, SC
Salary:
20
Posted:
June 20, 2023

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Resume:

Larry Benton McNatt, Jr.

*** ********* **

Gaston, SC 29053

803-***-****

adxtii@r.postjobfree.com

WORK HISTORY

**/**/****-********/**/2023-Conduent-South Carolina-Senior Support Analyst

Duties: Support customers remotely from Data Center with Apple related products including iPhone, iPad, Apple Watch and Macs.

Contact: Arrena Dotch-504-***-****

3/2014-5/2017-Compucom-South Carolina-IT Technician

Duties: Travel entire state in support of Pantry contract. Maintain POS systems, switches. Routers, Computers, Printers, etc.

Contact: Robert Luther-803-***-****

8/2013-3/2014-ManagedPrint-Columbia, SC-Printer Technician

Duties: Travel to various locations in SC to maintain printers

Contact: Matt Pitchford-803-***-****

8/2011-8/2013-Encore Technology Group-Easley, SC- Systems Technician

Duties: Travel to various locations around SC to maintain Promethean boards and maintain, troubleshoot and repair various computer systems.

Contact: Keith Marlor-864-***-****

7/2010-6/2011-AT&T Telecommunications-Jacksonville, FL- Sales Consultant

Duties: Provide Customer service by placing and fixing orders for telecommunication and entertainment products. Top employee in many metrics.

Contact: Teresa Markarian-904-***-****

2/2010-7/2010-Nassau County Clerk of Courts office-Yulee, FL- IT Engineer-

Duties: Maintain, troubleshoot, and repair all Computer systems. Specialties were PC software/hardware and printer repair. I worked with audio/visual and projection equipment. I also maintained inventory of all systems.

Contact: John Crawford-904-***-****

10/2008-3/2009-DataSolutions-Columbia, SC-Systems Engineer-

I was a Contractor for the above company. Duties: Maintain, troubleshoot, install, and repair hardware and software systems in the greater Columbia Area. This includes Server, PC, Network, and printer installs. I travel around to several locations around the city in response to support calls. I have experience with Windows Server 2003 Small Business, Vista, and XP. I have vast experience with Windows Remote.

Contact: Kenny Boggs-803-***-****

03/2002-01/2008- Nexsen Pruet-Columbia, SC-Systems Support Analyst-

Duties: Maintain, troubleshoot, and repair all hardware systems in all six locations in SC and NC. I also maintained and created various images for the Law Firm. I was a vital part in the migration from Win2K to WinXP and from Novell to Microsoft. I have experience managing Active Directory and working with TCP/IP. I also maintained the entire fleet of printers to include repairs, upgrades, and troubleshooting. I also have experience with remote management and Video Conference Equipment.

Contact: Joel Hilke-803-***-****

05/2001-03/2002—Spectrum Alliance-Irmo, SC-ITS Technician-

Duties: Install, Troubleshoot Repair, Upgrade PCs and printers. I traveled to various locations to setup PC systems for Users. Also maintain Server and all Applications.

Contact: Bryan Clemenz-803-***-****

02/1999 – 05/2001 – GE Capital ITS – Columbia, SC –Senior Customer Engineer

Description: Install, Troubleshoot, Repair, Upgrade PCs and Printers. Duties: Travel to various locations around the Carolinas to service laptops, PCs, printers, and several different kinds of peripherals. I am very familiar with Windows 95, 98, and 2000. I have a strong background in Hardware repair for laptops, PCs, and printers. I also have experience with Software installs, software troubleshooting, and network administration.

Contact: Walter Hutto-803-***-****

11/1997 – 02/1999 – Word Systems – Columbia, SC – Service Engineer

Description: Install, Troubleshoot, Repair, Upgrade PCs and Printers

Contact: Mike Kinsella-803-***-****

MILITARY SERVICE

United States Army- 10/1989-10/1991-Fort Benning, GA. - MOS-11H (Anti-Tank Infantryman)- Honorably discharged as Specialist (E4)

*Recalled into service to serve in Operation Desert Storm*

Recipient of 2 Army Achievement Medals

Recipient of Army Commendation Medal

Honor Graduate of Combat Lifesaver Course

EDUCATION

Midlands Technical College –Columbia, SC–Cybersecurity-currently working on a Certificate

Gilbert High School – Gilbert, SC – High School Diploma – 08/1983 – 05/1987

CERTIFICATIONS and TRAINING

A+ Certified-Tech ID#DBCDTT4682



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